Windy City Cigars

Hi there, Thank you for being a loyal customer for over two years and for sharing your honest feedback — we truly appreciate it. We’re really sorry to hear about your recent experience, both with the product and the interaction with our support team. That’s not the level of service we aim to provide, and we understand how disappointing this must have been for you. Regarding your order, it is unfortunately outside our 30-day return and claim window, which limits our ability to process a replacement or formal claim. However, based on your feedback, we have gone ahead and shared this issue with the manufacturer for further review. As for the suggestion of 1 lb bags, it was intended to help avoid the compression that can sometimes occur in larger 5 lb bags, which may lead to more tobacco dust over time due to the weight. We do apologize if this recommendation or the way it was communicated came across poorly. Your feedback is very important to us, and we will be addressing the concerns around customer service internally to ensure a better experience moving forward. We truly value your support and hope you’ll consider giving us another opportunity in the future. Thank you again for bringing this to our attention.

Hi there, Thank you for sharing your feedback — we truly appreciate you taking the time to let us know about your experience. We’d like to clarify a few points that may help. Currently, we do offer a free shipping option on orders above $110, which can help reduce overall delivery costs. Regarding cigarette yield, the total number can vary depending on the tube size used and individual packing preferences, so the estimate provided may differ from actual results. As for shipping, once an order has been dispatched, it is handled by the carrier, and unfortunately, we have limited control over transit times or delays. That said, we are always working with our shipping partners to improve delivery speed and reliability. Thank you again for your feedback!

Hi there, Thank you so much for your kind words! We’re really glad to hear that you’re happy with our service, shipping, and attention to detail. Providing a smooth and fast experience is always our goal, so it’s great to know we’re hitting the mark. We truly appreciate your support and look forward to serving you again soon!

Thank you for your feedback! We’re thrilled to hear you’re happy with the product and look forward to your next order. Your support means a lot to us!

Thank you for your feedback! We’re glad to hear your order arrived quickly and in excellent condition. Ensuring a smooth and reliable delivery is always our goal. We appreciate your support and look forward to serving you again!

Thank you for the fantastic feedback! We’re delighted to hear you were happy with our pricing, quick delivery, and communication. Providing a smooth and reliable experience is exactly what we strive for. We truly appreciate your support and look forward to doing business with you again!

Thank you for your feedback! We’re glad to hear you’re happy with our products and pricing. We work hard to offer great value without compromising on quality. We appreciate your support and look forward to serving you again soon!

Thank you for giving us a chance — we’re so glad you found us! It means a lot to hear that you’ve had a better experience across the board, from pricing and product selection to shipping speed and customer service. We also agree — having order tracking makes a big difference, and we’re happy it’s been helpful for you. We truly appreciate your support and are grateful to have you with us. Looking forward to serving you again soon!

Thank you for choosing us again for your order — we really appreciate your continued support! We’re glad to hear everything went smoothly, from placing your order to receiving it in a timely manner. It’s great to know your items were in stock, fresh, and met your expectations. We truly value your feedback and look forward to serving you again soon 🙂

Thank you for your kind words! We’re delighted to hear you experienced excellent service from our team. We take pride in providing a professional and reliable experience, so your feedback truly means a lot to us. We look forward to serving you again soon!

Thank you so much for your continued support over the past two years — it really means a lot to us. We’re especially glad you highlighted that experience with the delayed order. Keeping our customers informed is something we take seriously, and we believe it’s the right way to do business. It’s great to hear that it made a positive impression. We’re also pleased that you’ve consistently been happy with the freshness of the tobacco, the quality of the tubes, and the way your orders are packed. Your kind words and trust in what we do truly motivate our team. Thanks again for the big thumbs up — we look forward to serving you for many more years to come!

Thank you for your great feedback! We’re really pleased to hear you were happy with the quality, pricing, and prompt delivery — that’s exactly what we aim to deliver. We truly appreciate your support and look forward to serving you again soon.

Thank you for your feedback. We’re glad to hear you got what you were looking for.

We’re really sorry to hear that you’ve had such a frustrating experience — that’s not the level of service we aim to provide. We take feedback like this seriously and would genuinely like the chance to make things right. Could you please share a bit more about what went wrong, or reach out to our support team directly on [email protected] That way, we can look into your case and work toward a proper resolution.

Thank you so much for your recommendation! We’re thrilled to hear you found everything you needed. We truly appreciate your support!

Thank you for your feedback! We're thrilled to hear that your order arrived quickly. We appreciate your support and hope to serve you again soon!

Thank you for your kind words! We're glad you found our prices competitive and that your order arrived on time. We appreciate your support!

Thank you for your feedback! We're delighted to hear you enjoyed our service, packaging, and pricing. Your support means a lot to us!

Thank you for your detailed feedback and for being a repeat customer. We’re sorry to hear about the issue with the tobacco packaging and the inconvenience it caused. Please reach our team on [email protected] with your order details so we can solve this issue. We appreciate your past business and wish you the best moving forward.