# WoodandHearts 评价与评分 > 来源: OK.one — https://ok.one/review/woodandhearts.com - 域名: woodandhearts.com - 分类: 运动的 - 综合评分: 4.2 / 5 (60 条评价) - 评分分布 5→1 星: 65% / 15% / 3% / 5% / 12% - 所在地: United States · New Castle - 数据更新: 2026-08-10 WoodandHearts（woodandhearts.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 60 条用户评价，属于运动的分类，口碑良好。80% 的评价为 4 星及以上，12% 为 1 星；商家回复了 100% 的差评；近 12 个月新增 31 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★★★★★ 贵但好 - Fam. Schliep · 2026-07-30 我们对 WoodAndHearts 瑞典套装的体验： 1.我们下单的时候忘记申请折扣码了，但是客服马上回复了我们的要求，之后就申请了，所以我们拿回了一些钱。 2. 自从我们在 2025 年第三季度购买以来，瑞典套装的价格几乎翻了一番。所以确实有人会说它有点贵。 3. 将所有东西安装到墙上花了我们近 2 天和 2 个人的时间，因为该产品需要 100 多个销钉和螺丝。每个面板都用 4 个销钉/螺钉固定（共有 24 个）。每个攀爬结构需要大约 4x4 的销钉/螺钉，这些销钉/螺钉通过面板安装，因此最好在第一次尝试时就做好。 4. 所有东西都安装完毕 - 看起来非常好，我们的孩子玩得很开心。他们几乎每天都使用它。 5.质量非常高，摸起来很稳定，木头手感很好。 我们会再买一次吗？ 原则上是可以的，但是价格... ### ★★★★★ 绝对出色的品质 - Diana Merrick · 2026-07-25 · 已验证 绝对出色的品质。有木头的味道，设计精良，坚固，我们将继续购买该产品。是的，如果从乌克兰订购并且美国没有库存，交货时间会很长，但这是值得的。 > 商家回复 (2026-08-05): Thank you for choosing Woodandhearts! We truly appreciate your patience while the order traveled from our workshop in Ukraine and are delighted that the result brought such a positive experience. We’ll be happy to welcome you back! ### ★★★★★ 品质优良且非常坚固 - Lauren Safoniuk-Wilson · 2026-07-23 · 已验证 品质优良且非常坚固。瑞典梯子在我们的游戏室里看起来很漂亮，组装起来很简单，可以让孩子们每天保持活跃。我们对购买感到非常满意！ > 商家回复 (2026-07-24): Thank you for your kind review! We’re happy to hear that your family is enjoying the product. ### ★★★★★ 精彩的产品和出色的客户…… - Deborah Hartranft · 2026-07-14 · 已验证 精彩的产品和出色的客户服务。工作人员反应非常灵敏，当其中一件坏了时，他们给我寄了一些备用件，以防万一。后来，当我想要在攀岩墙上添加更多托盘时，他们甚至专门为我定制了订单，但我几个月后都无法跟进，但当我准备好时，他们就像没有时间过去一样接了起来。我的孩子很喜欢它，每天都玩它。 > 商家回复 (2026-07-23): Thank you for taking the time to leave a review. Our goal has always been to create something that families can truly enjoy and to make every interaction with us a positive one. Knowing we've achieved that means the world to our team. Thank you for your trust and support! ### ★★★★★ 客户服务很棒，而且… - Adela · 2026-07-12 · 已验证 客户服务很棒，产品是一件爱的作品。我们有一个木制厨房帮手凳/桌子，它由优质木材制成，重量轻但坚固，看起来很漂亮，而且做得很好！ 我们喜欢它，孩子们每天都使用它！ 谢谢 > 商家回复 (2026-07-14): Thank you so much! We’re thrilled it’s become part of your family’s daily routine. ### ★★★★★ 高品质的产品；极好的客户服务 - Denver Mom · 2026-07-11 · 已验证 买了一个婴儿游戏室，后来在搬家中失去了一部分，不得不寻找替代品；他们两次都很乐于助人，反应迅速，而且产品具有优良的传家宝品质。强烈推荐！！ > 商家回复 (2026-07-14): Thank you so much! We’re glad we could help and truly appreciate your support. ### ★★★★★ 沟通真的很棒，我… - Morgan Choi · 2026-07-04 · 已验证 沟通非常好，我收到了我订购的零件。 > 商家回复 (2026-07-14): Thank you! We’re happy we could help and get everything sorted for you. ### ★★★★☆ 大部分都很好，但有一个缺陷 - Heather You · 2026-06-26 · 已验证 我购买了攀岩墙套装，虽然瑞典梯子本身很棒，但上拉杆的木头上有一个相当大的缺口。我必须提醒我的孩子不要靠近它，因为我认为由于木头不光滑，可能会伤到她的手。 ### ★★★★★ 我们已经从 WoodandHearts 订购了两次！ - Robyn Bulloch · 2026-05-17 · 已验证 我们已经从 WoodandHearts 订购了两次！ 该网站易于浏览，交付速度很快。 我们喜欢为我们的孙子孙女准备的攀岩墙和猴子健身房。 非常坚固且易于组装。 它节省空间，我们的孙子们喜欢它！客户服务非常棒。 我们有一次送货到了错误的地址，他们立即又发货了另一件。 我们是非常满意的顾客！！ 很棒的产品。 > 商家回复 (2026-05-18): Thank you so much for your support and for choosing us! It means the world to us to hear that your grandkids are enjoying the play equipment and that everything worked out well for your family. We truly appreciate your trust and are always happy to help whenever needed! ### ★★★★★ 非常适合活跃的孩子！ - Kevin · 2026-02-11 · 已验证 相当容易安装。 由于我家的设置较旧，需要购买更长的螺丝。 女儿像蜘蛛猴一样使用攀岩墙去单杠！ > 商家回复 (2026-04-20): Thank you! We’re happy everything worked out for your setup and truly appreciate your flexibility. It’s wonderful to hear how much joy it’s bringing—sounds like lots of active fun. ### ★★★★☆ 值得等待 - Nastassia · 2026-01-09 · 已验证 喜欢这个产品！坚固、设计精良、优质材料。四颗星是因为（我购买时没有意识到该产品来自乌克兰）花了一个多月才到达，因此没有及时赶到圣诞节（泪）。作为幼儿，我的孩子们并没有真正注意到，但已经喜欢上了它 > 商家回复 (2026-01-28): Thank you so much for taking the time to share your feedback - it truly means a lot to our whole team. We’re really happy to know your little ones are enjoying the set and that our work and care came through. We also appreciate your patience and understanding. We do our best to be transparent about production and delivery, and we’re always grateful when customers meet us with kindness when timing doesn’t go exactly as planned. Most of all, we’re glad the arrival still brought joy and that the playtime started right away - that’s what matters most to us. Thank you again for your support, and we wish your family many happy moments ahead. ### ★★☆☆☆ 物品很不错，客服撒谎了 - AV · 2026-01-08 · 已验证 首先，他们谎报了发货日期。我 11 月 20 日订购了我的东西，需要一个多月的时间才能在圣诞节前到达。 12 月 2 日，它仍然没有发货，所以我发了电子邮件。他们立即创建了一个标签，并表示当天就发货了。几天后，它仍然说标签已创建但尚未发货。我跟进并被告知它肯定在当天发货，并且跟踪只需要一点时间来更新。你瞧，6 天后，它终于真正发货了。订购后 2 1/2 周。然后我不可避免地遇到了运输问题，这不是他们的错，但考虑到几乎没有时间来考虑运输问题，包裹在圣诞节前没有到达。其中一个包裹在波兰与其他包裹分离，因此在美国海关遇到问题，因为它与物品清单分离。联邦快递将这个盒子保管了数周。当他们联系该公司获取更新的清单时，该公司拒绝了他们。无法说出盒子里有哪些物品，因此他们不会更新海关信息。值得庆幸的是，联邦快递最终联系了我，我必须填写一份表格并将其寄出。如果我不这样做，盒子就会被送回公司。一路上我联系了客服，得到了很多高兴的“别担心！一切都已经处理好了！”消息，但没有一个是真的。他们对发货日期撒了谎，对正在处理的海关问题也撒了谎。这些物品本身质量很好，除了其中一个面板上的油漆不匹配之外，但这是一个小问题。客户服务反应灵敏，但他们会告诉您您想听到的内容。我想我不会再向他们订购。 > 商家回复 (2026-01-28): Thank you for sharing your experience - we’re truly sorry that it left you feeling disappointed. We’d like to clarify a few important points. Your order was not ignored, and we stayed in close contact with you throughout the entire process. There was a short production-related delay, and we informed you about it promptly. As soon as the shipment entered the international logistics and customs process, all required documents were submitted and completed immediately. However, customs reviews can sometimes take longer than expected, especially during peak holiday periods. During this time, carriers may continue sending automated notifications to customers and, in some cases, request additional forms directly from the recipient. We understand how confusing and stressful this can be, and we’re truly sorry that you had to go through it. Regarding tracking updates: with international shipments, the first visible scan often appears only after the parcel is processed at an EU logistics hub. Until then, tracking activity may appear limited, even though the shipment is already in transit. This can unfortunately create the impression of delays or inactivity. We regret that the delivery timing around the holidays did not meet your expectations. While the order was ultimately delivered, we understand how important clear communication and peace of mind are - especially for gifts. We’re taking this feedback seriously and are working on improving our processes and communication to help prevent similar situations in the future. Thank you for acknowledging the quality of the items themselves, and again, we’re sorry for the frustration caused along the way. ### ★★★★★ 品质优良 - Grandma · 2026-01-01 · 已验证 质量很好。关于跟踪的良好沟通。 > 商家回复 (2026-01-20): Thank you for your review. We’re happy to know our products and communication met your expectations. ### ★★★★★ 我们购买了木制攀爬杆…… - Michael l · 2025-12-24 我们为我的孩子们购买了木制攀爬杆作为圣诞节礼物，他们非常喜欢！它质量高且坚固！强烈推荐给超级活跃的孩子。 > 商家回复 (2026-01-20): Thank you so much for your kind words. We’re thrilled to hear that your kids love their climbing bars. Knowing that you trust the quality and sturdiness of our products means a lot to us. ### ★☆☆☆☆ 航运是荒谬的 - Brett Anderson · 2025-12-22 船运。你必须挖掘才能找到信息，但即使这样也低估了它的价值。我猜我们最终会收到它，但大约一个月后，它已经从乌克兰运到了波兰。这个时候肯定赶不上圣诞节了。冬天过去之前可能无法完成。但是等等，他们确实有一项政策，即在运输过程中您不能做任何事情。所以，很多钱都花在了一些不会很快到来的礼物上，而我对此无能为力。去别的地方买吧 > 商家回复 (2026-01-28): Thank you for sharing your experience - and we’re truly sorry for how stressful and disappointing this delivery was, especially since it was meant to be a Christmas gift. We understand how frustrating it is to wait for something important while seeing limited progress in tracking. Your shipment was sent as planned, but all three boxes were held for customs review during the peak holiday period. Two were released earlier, while the third one unfortunately took longer than expected. All required documents were submitted immediately, yet the review process itself took additional time. We’re genuinely sorry that this situation caused so much worry and inconvenience. This is not the experience we want for our customers. Your feedback is important to us, and we’re already working on improving logistics and communication to help prevent similar situations in the future. Thank you for your patience and for taking the time to share this with us. ### ★★★★★ 这个产品让我的孩子们太棒了…… - Zach Hendrickson · 2025-12-13 这个产品太棒了，我的孩子每天都玩它。质量一流，可持续使用数年。 > 商家回复 (2026-01-20): This makes us so happy to read! Thank you for sharing your experience — creating long-lasting, high-quality products for growing families is exactly what we strive for. ### ★★★★★ 优质的产品！ - Emily Hatch · 2025-12-13 > 商家回复 (2026-01-20): Thank you so much! We truly appreciate your feedback and are happy you love the quality of our products. ### ★☆☆☆☆ 误导性定价 - DeAnna Arevalo · 2025-12-01 误导性定价 我想订购瑞典墙两部分和 4 个绳索配件。 网站上标价为 389.99 美元，折扣 20 美元。 所以 369.99 美元。 这个价格已经宣传了一段时间了。 我看到多个带有 BLACKFRIDAY 代码的 FB 广告，所有产品均可享受 15% 的折扣。 伟大的！ 因此，15% 折扣 389.99 美元即为 58.49 美元。 （我根本没有想到/期望它比销售价格有 15% 的折扣。） 好吧，代码不起作用。 我联系了客户服务。 他们不愿意按照规定享受 15% 的折扣。 他们说已经打折了。 他们承认他们的营销部门犯了一个错误，但他们不愿意遵守定价。 289.99 美元中的 20 美元是 5%。 不是 15%。 他们给了我额外的 5%。 我所要求的只是广告上的 15%，但他们不愿意兑现。 肯定会犯错误。 当他们是的时候，你应该纠正他们并尊重他们。 我刚刚从另一家进行网络星期一促销的公司订购。 我最终花了 599 美元买了一堵更大的墙，有更多的选择和攀岩墙。 比我在 Wood 和 Hearts 看到的原始作品要多，但他们的定价很诚实，我在购物车中获得他们的广告销售价格没有任何问题。 订购时请小心。 我个人不喜欢虚假广告和误导性定价。 > 商家回复 (2025-12-03): Thank you for sharing your feedback. We sincerely apologize for the confusion caused by the Black Friday Facebook promotion. We made a mistake in the wording of that ad - an incorrect description was copied, which could understandably create the wrong impression. As soon as we noticed this, we immediately removed the ad, checked all our other campaigns to ensure everything was correct. Unfortunately, mistakes can happen, as real people are behind our communications, but we are always ready to acknowledge them and correct them as quickly as possible. So, we addressed this immediately and offered an additional discount as a gesture of goodwill. Unfortunately, we cannot provide a larger discount on the Swedish Wall, as it is a high-quality product made from premium materials, and its price has remained stable for a long time. On our website, all current promotions are clearly stated -discounts range from 5% to 20% depending on the item, and our Black Friday offer is reflected in the discounted site prices rather than extra coupon codes. We always strive to treat our customers kindly and fairly, and we are committed to resolving any issues openly. While we aimed to resolve the situation, we were concerned about the tone of communication suggesting "either a discount or a negative review", which is not in line with our values. We sincerely regret that our proposed solution did not meet your expectations and always aim for constructive and respectful communication with all our customers. ### ★★★★★ 我为我的……购买了平衡木。 - ML · 2025-11-19 我为我的孩子们购买了平衡木，他们很喜欢它！结构安全，品质优良！差不多一年后，他们仍然在玩它。年度最佳购买！ > 商家回复 (2025-11-21): Thank you for your lovely feedback! It’s wonderful to know the gym fits so well into your family’s routine. We truly appreciate your trust in our products and hope it continues to bring your children plenty of joyful, active moments. ### ★★★★★ 大多数人在我们家里玩玩具 - Amy Sullivan · 2025-11-13 我们非常喜欢能够在家里拥有蒙特梭利登山者，这有助于支持身体发展，允许更多的独立性并建立信心。我喜欢木材的品质和可持续性。 > 商家回复 (2025-11-21): Thank you for sharing your experience with us! It’s wonderful to know the set has become such a well-loved part of your home. We’re glad the craftsmanship and sustainable materials meet your expectations, and we hope it continues to inspire confident, active play every day. --- - 全部评价与筛选: https://ok.one/review/woodandhearts.com - JSON 接口: https://ok.one/api/companies/woodandhearts.com - 评分口径与数据来源: https://ok.one/methodology/