Thank you for sharing your experience and leaving us 4 stars.
We are so glad that the app could offer support and help you process things during a challenging time. We also appreciate your feedback regarding the prompt specificity—our team is always working to make our content more personalized and impactful. We're right here with you on your journey!
Thank you for the fantastic 5-star rating!
We are so glad to be supporting your personal transformation and growth. Wishing you continued success on your journey!
Thank you for being part of the WorkWithShadow community!
Your support inspires us to keep making the experience even better. If you ever have any questions or feedback, reach out anytime at [email protected]!
我以 67% 的折扣购买了 4 周的访问权限。我的发票已寄出,上面注明税前 19 美元。税后21美元。
几天后,我发现每天都有重复的杂费,因为我没有添加的东西。
These people are thieves.
WorkWithShadow 回复2026-07-29
We are deeply sorry for the alarm and frustration this has caused.
We do not bill recurring daily charges, so hearing this is a major concern. We take billing accuracy very seriously and want a human member of our team to look into your exact transaction record right away to clarify the charges and resolve any errors.
Please reach out to us directly at [email protected] with your receipt or purchase email so we can locate your account and take care of this for you without delay!
Thank you for taking the time to share your review!
We are so glad to hear that you’ve gained helpful grounding techniques, restarted journaling, and even recommended the app to others! We also truly appreciate your honest feedback regarding pricing. Thank you for being a part of our community—we're cheering you on!
We appreciate your amazing review!
It’s wonderful to know the app is providing the clarity and support you were looking for. Keep up the awesome progress!
Thank you so much for the 4-star review!
We love your perspective—gradual, steady progress often leads to the most lasting and genuine change! It’s wonderful to hear you’re noticing improvements in how you respond to stress. Keep going strong, we can't wait to see your continued journey!
Thank you so much for the glowing review!
We’re delighted that you’re enjoying the app. If you ever have questions or need assistance, feel free to drop us a note at [email protected]!
We are deeply sorry for the frustration and stress this situation caused.
You are completely right to be upset about how back-and-forth this was and how your initial dispute was handled. Applying policy rules meant for general refund requests to an add-on dispute was a clear mistake on our end, and we deeply apologize for the poor communication.
We have processed a full refund for the charge. Please allow a few business days for the funds to reflect in your account. We are taking your feedback directly to our support and checkout teams to ensure our add-ons and support protocols are completely transparent going forward. Thank you for your patience while we got this resolved.
Thank you so much for the 5 stars!
We're so glad to hear that WorkWithShadow is proving to be such a useful tool for your daily mindfulness and self-discovery.
Thank you for sharing your experience!
We’re so glad you're finding real value in the lessons and exercises. We're happy to be a part of your daily routine!
Thank you so much for the 4-star review!
We're glad to hear that the prompts and reflections are giving you fresh perspectives on yourself. Sparking meaningful insight is what we aim for, and we wish you all the best as you continue your journey!
Thanks for leaving us a 5-star rating!
Helping you navigate your growth journey smoothly is our main goal, and we’re glad to know we’re hitting the mark for you!
我被扣了两次钱。要求退还一笔付款。 AI 客户服务代理认识到我有两个订阅,并将问题升级给现实生活中的代理。得到了 Muhammad Z. 的答复,要求我全额退款,包括 7 个已完成课程的屏幕截图。我现在已经做了。
令人失望的客户服务。人工智能代理比真正的代理更有帮助,后者可能不理解我的问题。
我在第一天完成了四节第一课,然后每天只能完成一节课,为什么?不幸的是,服务价格过高。
WorkWithShadow 回复2026-07-29
We are so sorry for the hassle and frustration you experienced.
You are completely right—asking for screenshots of completed lessons for a duplicate charge issue was a mistake on our end, and we deeply apologize for the confusion and poor communication.
We have processed a full refund for your purchase. Please allow a few business days for the funds to reflect in your account. Thank you for your patience while we got this resolved for you!
Hi there,
I'm very sorry for the experience you've faced with this situation. I can assure you and confirm that I personally took a look at your case and made sure that a full refund has been processed.
If you have any more questions, feel free to get back to us.
I once again apologize for any inconvenience caused.
Best wishes,
WorkWithShadow Team
Thanks for the 5-star review! We love hearing that you're having a great experience. We're hard at work keeping WorkWithShadow running smoothly for you!
Thank you so much for taking the time to share this wonderful review!
We're so glad to hear that our gentle approach and thoughtful questions are resonating with you. Shadow work is a deep and personal journey, so creating a supportive, non-judgmental space for your self-reflection is always our main goal. Wishing you all the best as you continue taking these positive steps forward!
Thank you for sharing your review!
It's completely natural to feel eager—or even a bit anxious—when starting to explore and unpack deep emotions. We hope Workwithshadow provides a safe, comfortable, and gentle space to guide you through that process step-by-step. We're right here supporting you along the way!
Hi there, Dana,
I apologize for the confusion and frustration that must have been caused by the renewal payments.
I do have to clarify that the subscription was not canceled until your request today, as there was no previous record of cancellation prior to this date.
I can see that a refund was also issued, so I hope you're satisfied with the conclusion.
Best wishes,
WorkWithShadow Team
Hi there, SJ,
I'm terribly sorry for the frustration this has caused you. I was unable to find a support case with your Trustpilot name - could you share your contact details with me please?
Best wishes,
WorkWithShadow Team