1st-Line Equipment

Customer originally stated "Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious." It is always a good idea to be more specific and honest in your feedback. You had purchased a bottomless portafilter (included with a large 2 cup filter basket) for your La Pavoni lever espresso machine. You did not buy the machine from us. You placed a call into our call center inquiring about the manufacturer of the basket. As you are advised in the terms and conditions of our web site and agreement during the sales purchase, we do not provide any support on parts purchases and you were further advised over the phone that our supplier does not reveal who the manufacturer of the basket is. Hence, your feedback is pointless because you were not completely honest with your generalization and insults about our customer service being untrained and incurious. Lastly, please let us know when you are capable and have the çomplete knowledge of handling phone inquiries on the fly of the 8,000 parts we stock. We may consider hiring you. Additional reply... : ) Have a nice day!