Hello Roon, Please email me at [email protected] so I know which account this is in reference to. While converting 1 out of 14 isn't bad, I'd love to get your account up from a 7% conversion rate. The best way to do this would be to make sure you are requesting credit for invalid leads and updating the Status of all leads so that we can get you MORE leads like the one that converted for you. Consider what that 1 lead generated for your firm. Did you make more than $2,450 (the cost of 14 leads? I would love to connect with you to see what we can do to get you even more leads that convert.
Hi Nick, I'm so glad that you are having success and a good time working with us. Consumers are sometimes fickle and will tell us one thing and the legal provider another. However, we always reach out to the consumer to verify every return request and try to be as fair as possible to our buyers. If you have have a questions about an occasional declined return request, please reach out to us at [email protected]. We are happy to help!
Thank you for your review! It was the least we can do. We believe in earning your business over the long term and value our clients who stay with us for years! As part of that commitment, we are never resting, even with our satisfied clients, and always working to continue to improve our service.
