# Agoda 评价与评分 > 来源: OK.one — https://ok.one/review/www.agoda.com - 域名: www.agoda.com - 分类: 旅游度假 - 综合评分: 3.0 / 5 (968 条评价) - 评分分布 5→1 星: 21% / 21% / 19% / 19% / 21% - 所在地: Singapore - 数据更新: 2026-10-24 Agoda（www.agoda.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 968 条用户评价，属于旅游度假分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 93% 的差评；评价主要围绕价格、客户服务、退款。数据最后更新于 2026-10-24。 ## 最新评价(第 1/49 页) ### ★★★★★ I love booking with Agoda - Mary · 2026-10-24 · 已验证 I love booking with Agoda! They offer great hotel deals, affordable prices, and attractive member discounts. The website is easy to use, and I can often find better prices than on other booking sites. Highly recommended for travellers looking for good deals! > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ So easy to book with Agoda.com - MR Rads · 2026-10-24 · 已验证 So easy to book with Agoda.com > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ Great prices. - Fajemirokun · 2026-10-24 · 已验证 Great customer service, experience and prices. > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★☆☆☆☆ Disappointing accommodation and unacceptable customer service - TG · 2026-10-24 Agoda failed to resolve my complaint about dirty, moldy and unpleasant-smelling accommodation in Abu Dhabi. The property was difficult to locate, nobody initially answered the door, and my request for another room was refused. I had to leave and pay for alternative accommodation and transport. Agoda keeps repeating the property's response and offers only up to 30% compensation without adequately addressing my complaint. I am requesting a full refund. Extremely disappointing customer service and accountability. ### ★★★★☆ Very good deal better than others - Giosuè Boetto Cohen · 2026-10-24 · 已验证 Very good deal better than other > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ I was delighted - Bradford. R. V. · 2026-10-24 · 已验证 I was delighted, as I already had a vacation booked at that hotel, that had been cancelled by the agency. > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ East to book - DARYL · 2026-10-24 · 已验证 East to book , great rewards for loyalty, good prices. Very satisfied. > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ excellent and professional service - Dr Thiyagarajah Periyasamy · 2026-10-24 · 已验证 excellent and professional service, the price they quote are very cometitive and very reasonable > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ Easy to use and almost always cheaper… - Mr Suddes · 2026-10-24 · 已验证 Easy to use and almost always cheaper than other sites > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★☆☆☆☆ Never again - Todor Gogov · 2026-10-24 Never again, Agoda. My trust in this platform is completely gone. A booking confirmation is worthless if you pay for one apartment category and receive another. When something goes wrong, Agoda hides behind chatbots instead of providing accessible customer support and taking responsibility. I was left chasing a solution to a problem created by the booking process itself. Automated replies are no substitute for actually resolving a complaint. This is unacceptable. Agoda took my payment, but failed to ensure that I received what I booked. I will never book through Agoda again. ### ★★★★★ Great Company - Mr Simon Wilcock · 2026-10-24 · 已验证 Easy to use website/App always competitively prices,I only book if free cancellation. > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ The platform is very easy to manage… - Bahram · 2026-10-24 · 已验证 The platform is very easy to manage bookings. It also catches the good price. I am very satisfied with Agoda! Thanks! > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★☆☆☆☆ Shocking company to deal with - David Fox · 2026-10-24 Shocking company to deal with. Still waiting for a refund to be processed two months after the original booking turned out to be a scam. ### ★☆☆☆☆ Felt so cheated - JulesJulia Tham · 2026-10-24 Felt so cheated. Bought an overnight stay at Legoland JB and paid to AGODA. As it was so late and that there was no confirmation, I tried to cancel however was unable to do so. Then at 6+pm, an email came to say that the room for the night was confirmed. I went to the reservation counter and told them that it was too late and that I was not able to take it on. Hopefully they would grant me a refund and indeed they agreed. Later, AGODA mentioned that although hotel has issued a refund but it was via a third party that they would not be able to issue any refunds. I am 100% sure from the credit card details, payment was to AGODA with no idea who this third party is, I am left having to fork the bill. I have no idea where to go from here. I have zero faith in this OTA platform and it is a hard lesson I learnt and that no more of AGODA. ### ★★★★★ Thank uuu very much - undefined · 2026-10-24 · 已验证 > 商家回复 (2026-10-24): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ great and easy - Ivy · 2026-10-23 · 已验证 > 商家回复 (2026-10-23): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★★ Best deals at the most amazing prices. - Kash Munsh · 2026-10-23 · 已验证 > 商家回复 (2026-10-23): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! ### ★★★★☆ Surprise 4 star review - george · 2026-10-23 Surprise 4 star review. Having trouble with other sites quote a price then add on charges, site not working properly and all I want to do is book a nine night stay in Manila. Go to AGODA site see the hotel I want, see the room I want, book, no hassle, no hidden charges. what is going on. Am I deeming NO. So well done AGODA you get 4 stars now, and you are not taking my payment until January when I will be staying. If all goes well finally I ill award you the extra star. Makes a change to give a positive review. Do not let me down > 商家回复 (2026-10-23): Thank you for the review. We always strive to provide every guest the best experience. Please email us at appsupport@agoda.com should you have any concern or require assistance. ### ★☆☆☆☆ Horrible - Jack Miller · 2026-10-23 Horrible, no customer service number. Charged extra resort fee that wasn’t part of booking > 商家回复 (2026-10-23): Dear Jack Miller, Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system: 1. Agoda Booking ID 2. Lead guest name 3. Email address 4. Summary of inquiry Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^Moh ### ★★★★★ Good customer services - Mohammed lateef kayode · 2026-10-23 · 已验证 Good customer services > 商家回复 (2026-10-23): Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day! --- - 全部评价与筛选: https://ok.one/review/www.agoda.com - JSON 接口: https://ok.one/api/companies/www.agoda.com - 评分口径与数据来源: https://ok.one/methodology/