# AirDNA 评价与评分

> 来源: OK.one — https://ok.one/review/www.airdna.co

- 域名: www.airdna.co
- 分类: 旅游度假
- 综合评分: 4.2 / 5 (100 条评价)
- 评分分布 5→1 星: 79% / 2% / 0% / 2% / 17%
- 所在地: United States · Denver
- 数据更新: 2026-08-12

AirDNA（www.airdna.co）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 100 条用户评价，属于旅游度假分类，口碑良好。81% 的评价为 4 星及以上，17% 为 1 星；商家回复了 100% 的差评；评价主要围绕客户服务、退款。数据最后更新于 2026-08-12。

## 最新评价(第 1/5 页)

### ★☆☆☆☆ 注册后无法取消且无法退款
- rdCoastHoopsRE · 2026-06-20

已注册..服务没有帮助..尝试在网站上取消并不断收到错误消息。最终仍然由他们计费.. 与许多其他人一样的故事.. 他们不会确认我的取消，然后继续计费。  终于在新的计费周期一天后有人打电话给我（讽刺的是），他们当然不会与我合作，尽管他们很明显我没有使用该工具。不专业且粗鲁

> 商家回复 (2026-06-29): Thank you for taking the time to share your feedback. We're sorry to hear that you experienced an error when attempting to cancel your subscription. We understand how frustrating that must have been.

If you ever encounter an issue with the cancellation page, our team is available to help through the live chat on the platform, by email, or via the contact form on our website. As outlined in our Terms & Conditions, cancellations can be submitted either through your account or in writing, and need to be received at least two days before the renewal date to prevent the next billing cycle.

We appreciate your feedback and are sorry that your experience with our support did not meet your expectations. We continually review customer feedback to improve both our platform and the support we provide.

### ★☆☆☆☆ 糟糕的客户服务！
- Lisa Mclaughlin · 2026-06-16

我了解了这个网站，并且确实觉得如果您拥有短期租赁，它可能会很有价值。  我们正在考虑购买短期租赁，我只想测试这个资源。  网上报名有误导性。  我仔细查看了所有条款，发现这是每月 34 美元的订阅，并且有权取消。  当我看到我被收取 400 美元（屏幕上没有显示以批准金额）时，我给他们发了电子邮件要求取消并退款。  这是签约后的 3 个工作日内，我只是简单地查找了一些房屋。该代表没有满足我的请求，而是很快向我发送了一个链接，该链接指向的页面与我查看的页面不同。他发送的链接甚至有免费试用版，这正是我所希望的。  他们没有答应我取消和退款的请求，而是提出将其更改为每月 125 美元。  糟糕的客户服务！

> 商家回复 (2026-06-16): Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

We would like to clarify that the full subscription amount is displayed at checkout, and it is stated that it's an annual subscription throughout the payment process. The total amount due is shown before payment is completed, and customers are informed that the subscription is billed annually.

Due to the nature of our product and the immediate access it provides to valuable, non-returnable data, we do not offer a free trial of the full platform. However, we do provide a sample market, "Broken Bow Lake," where users can explore the platform's features and see the types of datasets and insights included in a paid plan before making a purchase. In addition, our free plan allows users to explore all global markets with limited information.

While our policy does not provide refunds once the paid features have been accessed, we did make an exception in your case. As a compromise, we credited your account with the amount to subscribe to the monthly plan and refunded the remaining balance.

We understand your frustration and appreciate you taking the time to share your concerns. If you have any questions about the platform or would like help understanding the available features, our team is always happy to assist.

### ★☆☆☆☆ 订阅陷阱与无益的支持
- Greg Howden · 2026-05-19

我订阅了AirDNA，本来打算只使用一天，但忘记取消订阅，结果被扣了三个月的费用。我礼貌地联系了客服，说明了情况，并要求退款。他们的答复是，条款和条件要求在续订前提前两天通知，因此不会提供退款。

更糟糕的是，客户服务最初告诉我第三个月不会收费，后来又说他们“犯了一个错误”，仍然会根据条款和条件向我收费。显然，客户服务可以犯错误，但客户却不能。

非常令人失望的经历和糟糕的客户支持。我不会再使用该服务。

20-05 编辑：“我非常感谢 AirDNA 澄清客户服务提供的错误信息只是一个“打字错误”。令人欣慰的是，虽然客户应该完美地记住取消截止日期，但支持人员也可以犯错误，无论如何，这些错误仍然很容易导致收费。不幸的是，为我不再希望使用的服务提供账户积分并不能真正解决问题——感觉就像是为糟糕的体验而存储积分。”

> 商家回复 (2026-05-19): Thank you for sharing your feedback. We’re sorry to hear that your experience with our support team left you feeling disappointed.

As outlined in our Terms & Conditions, subscriptions renew automatically unless cancelled at least two days before the renewal date. Because the cancellations were requested after the renewals had already processed, we were unfortunately unable to issue refunds for those charges.

Regarding the confusion around the third charge, this was due to a typo in the communication from our agent, and we clarified shortly after that your subscription would remain active until the end of the current billing cycle in June. We understand how frustrating that misunderstanding must have been, and we apologize for the confusion caused.

While we’re unable to offer refunds for missed cancellations, we have offered an account credit for the last amount paid, which can be used toward a future subscription if you decide to return.

### ★☆☆☆☆ 他们的付费服务完全是骗局......
- Ralph Flecha · 2026-05-18

他们的付费服务完全是骗局，这就是他们不提供免费试用的原因。他们只接受每年的订阅付款，如果您对产品不满意，则不提供退款。骗子

> 商家回复 (2026-05-19): Thank you for taking the time to share your feedback about your experience. We’re sorry to hear that you were disappointed with the platform.

We would genuinely appreciate the opportunity to better understand your concerns, as we did not receive specific details or examples through our support channels that would allow us to investigate the issue further. If you’re willing to share more information with our customer support team, we’d be more than happy to look into it and assist.

Because our platform provides access to valuable, non-returnable market data and analytics, we’re unable to offer a free trial of the full service. That said, we do provide access to a free sample market called Broken Bow Lake, which allows users to explore key platform features and preview the types of datasets and tools included with a paid subscription before making a purchase.

We always welcome constructive feedback and remain available to review any specific concerns you may have regarding the platform, features, or data quality.

### ★☆☆☆☆ 我在 AirDNA 上的经历令人失望
- Chad Goodale · 2026-04-24

我在 AirDNA 上的经历令人失望，尤其是他们的定价工具和客户服务。

从绩效的角度来看，动态定价始终未能跟上实际市场状况。与类似的租金相比，我们的房产经常定价过高，这降低了我们的竞争力，并可能导致我们的预订成本降低。切换到超越定价后，差异变得非常明显 - 几乎立即，我们看到预订活动和定价有所改善，更好地反映了实时需求。

然而，更大的问题是计费和客户支持。我在续订前大约六个月停止使用 AirDNA，但没有意识到自动续订仍然有效。当我后来发现我又被收取了一整年的费用时，我联系了要求退款。尽管我已经几个月没有使用该平台了（这应该可以在他们的终端进行验证），但我被拒绝全额退款，并且只提供了 50% 的退款，因为我的请求超出了他们的两周退款期限。

虽然我知道公司有政策，但这感觉不灵活，并且与基本客户服务不同步——特别是考虑到最近缺乏使用。如果采取更合理、以客户为中心的方法，将会大有帮助。

总的来说，根据我的经验，在表现不佳的定价工具和令人沮丧的计费体验之间，我不会推荐 AirDNA。

> 商家回复 (2026-05-19): Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with our dynamic pricing tool. We understand how frustrating pricing inconsistencies can be.

We’re currently building a brand-new AI-powered revenue management and dynamic pricing solution called AirDNA Adapt, designed to deliver precise and responsive pricing recommendations for hosts and property managers built on the foundation of the best data in the industry. We're confident that Adapt will give you accurate pricing based on your host strategy.

Regarding the refund request, we do need to apply our refund policy consistently across all accounts to ensure fairness to all customers. While we understand this may be disappointing, the 50% refund offered was provided as a goodwill exception beyond our standard policy.

We truly appreciate your feedback, as it helps us continue improving both our products and customer experience.

### ★★★★★ 度假租赁的必备工具
- Check in Holidays · 2026-04-10

很棒的度假租赁应用程序。大力支持！

> 商家回复 (2026-04-22): Thank you so much for your feedback! We're glad you received great support and that you like our product.

### ★☆☆☆☆ 我犯了一个错误。我承认了。我提出付钱。仍然收取800美元。
- Mark · 2026-04-09

我不小心订阅了年度计划。我立即联系了支持人员，道歉并提出支付一个月的费用。公平吧？
没有。使用一天 800 美元。因为“数字数据政策”。
他们无需支付任何退款费用。没有什么。但我们到了。
如果您期望基本的人类灵活性，请避免使用。

> 商家回复 (2026-04-22): Thank you for your feedback. We understand how frustrating this situation can be.

As outlined in our policy, once data has been exported from the platform, we’re unable to offer a refund or subscription adjustment. Since the subscription provides immediate access to valuable, non-returnable digital data, our policy does not offer a refund once the platform has been utilized.

If you have any questions about your subscription or would like help getting the most value from the platform, our team is always here to assist.

### ★★★★★ 感谢乐明的支持
- Samba Ba · 2026-04-07

总的来说，我在 AirDNA 上获得了非常好的体验。该平台运行良好，响应时间非常快，我真的很欣赏。

我还想特别提及 Lemine，他一路上为我们提供了帮助。他花时间回答我们的问题，让我们的一切都变得更加清晰，这产生了很大的影响。

总的来说，我们对这项服务非常满意，并且肯定会推荐它。

> 商家回复 (2026-04-09): Thank you for the wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with the platform and our response times. We’ll be sure to pass along your kind words to Lemine. We’re glad he was able to help and make things clearer for you.

We truly appreciate your recommendation!

### ★★★★★ AirDNA平台很好
- Mariia Meshcheriakova · 2026-03-21

AirDNA平台很好，帮助我分析了不同国家的市场。

支持团队也非常乐于助人且专业，经验丰富。

> 商家回复 (2026-03-24): Thank you for your kind words. We’re happy to hear the platform has been useful in exploring markets and that our support team was helpful!

### ★☆☆☆☆ 他们的数据是伪造的并且丢失了密钥......
- Matt Jackson · 2026-03-20

他们的数据是伪造的并且缺少关键指标。他们没有试用期，因此即使是在您购买访问权限的同一天，也不要认为您可以取消。客户服务就是一个笑话。如果我是客户，我只能访问这些信息，但一旦我看到这些数据，我就知道这不是我想要的或可以用于我的利基市场的任何东西。经过几个小时的搜索后，我要求退款，并意识到这不是我想象的那样，他们断然拒绝了。请勿与该公司开展业务。首先阅读在线和 Reddit 上的评论！

> 商家回复 (2026-03-20): Thank you for taking the time to share your feedback. We’re sorry to hear that the platform didn’t meet your expectations.

To clarify, we do offer a sample market within the platform where you can explore features and preview the types of datasets included in a paid plan before making a purchase. Our data covers all key industry metrics, including revenue, average daily rate (ADR), occupancy rate, and RevPAR.

As our product is a digital subscription that provides immediate access to valuable, non-returnable data, our policy does not allow refunds once the platform has been used.

That said, we’re always open to feedback and would be happy to review any specific concerns you have about the data if you’d like to share more details with our team at hello@airdna.co

### ★★★★★ 很高兴知道 AirDNA 拥有……
- Alison · 2026-03-19

很高兴知道 AirDNA 是由真人而不是计算机或人工智能来回复消息。 Lemine 非常乐于助人，很快就回答了我的问题。

> 商家回复 (2026-03-20): Thank you for your kind words! We’re glad you had a great experience with our team and that Lemine was able to help quickly. We’ll be sure to pass along your feedback!

### ★★★★☆ 非常有用的服务
- Enrico · 2026-03-13

服务很好，对了解市场很有帮助，感谢客户的关怀

> 商家回复 (2026-03-20): Thank you! We’re glad you found the insights helpful and appreciated the support from our team.

### ★★★★★ 很快回复了我的担忧
- Erik Tillman · 2026-03-06

很快就回复了我的担忧。毫无问题地解决了问题。

> 商家回复 (2026-03-11): Thank you for your feedback! We’re very glad we could assist you quickly and resolve your concerns.

### ★☆☆☆☆ 已订阅，立即取消订阅，并且仍然再次收费
- david scheck · 2026-03-02

订阅了一个月（139 美元 - 太贵了，但想尝试一下），并立即取消了我的订阅，因为它没有提供比其他免费网站更好的见解（在 google 上搜索“AirDna 免费版”，你会发现很多）

然而，奇迹般的是，当下个月一号到来时，Airdna 仍然再次向我收费。显然，即使您取消，他们仍然会想方设法向您收费。绝对荒谬。 Airdna 客户服务并不关心您，也不会为您提供任何退款。你已被警告过。

> 商家回复 (2026-03-11): Thanks for sharing your feedback. After reviewing your account, we can see that on February 8th, you claimed a discount offer for the following monthly renewal.

For clarity, subscriptions renew automatically on the anniversary date unless they are cancelled at least two days before the renewal date, as outlined in our terms. Because the cancellation was made after the renewal had already been processed, the charge was applied. Unfortunately, we’re not able to issue refunds for missed cancellations.

If you have any other questions about your subscription or the platform, our team will be happy to help.

### ★★★★★ 宝贵的行业见解
- Charlie · 2026-02-24

宝贵的行业见解。我喜欢 AirDNA。我忘了取消，一年后当我惊讶地看到收费时，他们很宽容。如今，没有多少公司这样做。它证实了他们的商业模式依赖于优质的产品，而不是偷偷摸摸的订阅费。

> 商家回复 (2026-03-11): Thank you so much for the kind words! We’re really glad to hear you find value in the insights AirDNA provides. We always aim to treat our customers fairly, and it means a lot to hear that reflected in your experience.

### ★★★★★ 超快的响应和优质的服务！
- Kaitlyn Cates · 2026-02-23

> 商家回复 (2026-03-11): Thank you! We’re glad you experienced such a fast response and great service.

### ★★☆☆☆ 真的不值这个钱
- Laurens Beldman · 2026-02-19

乍一看，这个程序似乎很有帮助。然而，数据（至少在葡萄牙）还不够准确。对于像我们这样的房地产投资公司，我们不能信任 AirDna。 

我们自己的房产的实际财务结果也与 AirDna 就这些相同房产给出的数字不太相符。 

他们还拒绝退款，甚至部分退款是在我们仍然订阅的剩余时间内。因此请注意，他们有遵守自己的规则、条款和条件的政策。这在法律上当然是允许的，但这表明他们可以让客户为他们的产品付费，以防他们对质量不满意。  

我们为最优质的订阅支付了大约 4,000 欧元一年。不值这个钱。

> 商家回复 (2026-03-27): Thanks for taking the time to share your experience. We’re really sorry to hear the platform hasn’t met your expectations.

Our data comes from large-scale data scraping, and we use a machine learning model to distinguish between guest bookings and host-blocked dates. Because of this, there is a margin of error. That said, across the board, we match Airbnb with 94.9% accuracy and Vrbo with 98.7% accuracy, based on publicly listed financial filings.

Regarding refunds, as the platform provides immediate access to valuable, non-returnable data, we’re not able to offer refunds once it has been utilized. We confirm your subscription will not renew at the next billing cycle.

We take feedback on data quality very seriously, and we’d really appreciate the chance to look into the examples you mentioned. If you’re open to it, please share a few specific cases, and we’ll have our Data Quality team investigate them.

### ★★★★★ 优质的服务
- Roe Wilkins · 2026-02-17

> 商家回复 (2026-03-11): Thank you for leaving a review. We're delighted to hear you're enjoying the service!

### ★★★★★ 出色且富有同情心的客户服务！
- MAIMON Family · 2026-02-05

遇到了未经授权续订的问题，我收到的帮助给我留下了深刻的印象。支持团队的克劳迪娅（Claudia）非常专业、耐心并且非常乐于助人。尽管他们的政策通常不允许在这种情况下退款，但她还是以善意的姿态确保我收到全额退款，并向我提供了所有必要的跟踪详细信息 (ARN)。如今很难找到如此优质的服务。强烈推荐！

> 商家回复 (2026-02-17): Thank you so much for your thoughtful feedback! We’re delighted to hear that Claudia was able to support you with professionalism and care. We always aim to handle situations fairly and with understanding, and we’re glad she could provide a positive resolution.

We truly appreciate your recommendation — it means a lot to us!

### ★★★★★ 有效沟通
- customer · 2026-01-23

他们沟通有效，我的问题很快得到解决

> 商家回复 (2026-01-28): Thank you for leaving a review! We're glad to hear you had a good experience with us and received a timely resolution.

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