Air Oasis

Hi Cathy, Thank you for bringing this matter to our attention. We appreciate your patience with us. I was able to pull up your call from Friday as well as the email that was sent on Friday and the rep had your order canceled and pulled. We apologize for the additional email with a tracking number as it was by default by the time it was caught. Lastly, on Saturdays our phones are off and we can be reached via email or live chats. Should you have any follow-up questions/concerns please reach out to our customer excellence team when you get the chance. We look forward to speaking with you!

Hi Jeannette, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process. We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Hi David, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process. We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.

Hi Erin, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team. We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Hi Oddis, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website's checkout process. We appreciate your feedback and look forward to continuing to provide you with exceptional air quality products and services.

Hi Clareice, Thank you for bringing this matter to our attention. I was able to pull up your case that was handled with one of our associates and see that a follow-up email was sent back on the 19th of December letting you know the packages were redirected to your correct address. An additional follow-up email was sent as well. If you were unable to receive those emails please reach out to our customer excellence team via live chats or by phone. We've also pulled up the tracking information for the re-deliveries and would like some insight on what all was received and we can also get a replacement large sent out. Please follow up with us when you get a chance. We look forward to speaking with you!

Hello Mary, Thank you for taking the time to leave us a review. We're sorry to hear about the issues you've encountered with your new bulb. We understand your frustration, especially with the packaging and the bulb not working as expected. To help resolve this matter, we would appreciate more details about your purchase, such as the order number, the specific product you ordered, and any photos of the packaging or the bulb itself (if possible). Please contact our Customer Excellence team at [email protected] or call us at 806-373-7788 so they can assist you further. They will be happy to help find a solution and ensure everything is working properly for you. We look forward to hearing from you and resolving this quickly. Best regards,

Hi Erika, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. Additionally, we currently have a sitewide 20% off sale for the iAdaptAir 2.0 units ongoing as well as the filter subscription that allows you to save up to 20% off of filters. When you get a chance please reach out to one of our customer excellence reps and ask about an option to upgrade. We will be happy to honor you with a loyalty discount. We look forward to hearing from you!

Hi, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website and shipping. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.

Hi, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.

Hi James, We are sorry you experienced an issue with the sensor. I'm glad to hear we were able to find you a resolution and upgrade you to one of our 2.0 purifiers. I hope you end up liking it more than the older versions! If there is anything else we can do to take your experience from a 1 to a 5-star please let us know!

Hi, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you were able to sign up for our filter subscription program. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.

Hi, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.

Hi William, Thank you for taking the time to leave us a review, we appreciate all the feedback we can get. We are sorry to hear it took multiple tries to get your issue resolved. I am happy to hear we were able to find a resolution. We again are sorry for the delay in finding a solution. We appreciate your feedback and if there is anything else we can do to bring you to a 5-star experience, please let us know!

Hi, Thank you for taking the time to leave a review for the iAdaptAir 2.0. We are delighted to hear that you are enjoying your air purifier. We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.

Hi, Thank you for taking the time to leave a review for the iAdaptAir 2.0. We are delighted to hear that you are enjoying your air purifier. We appreciate your feedback and look forward to continuing to provide you with high-quality air purifiers.

Hi, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our website. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.

Hi, Thank you for taking the time to leave a 4-star review. We are delighted to hear that you had a positive experience with your diffuser. Adding an adapter is something we have started doing on some of our purifiers, so that is a great idea! We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.

Hi, Thank you for taking the time to leave a 5-star review. We are delighted to hear that you had a positive experience with our service team. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.

Hi, Thank you for taking the time to leave a 4-star review. We are delighted to hear that you had a positive experience with your purifier. We are sorry to hear the sale had ended right before you went to purchase. We do currently have a sale and depending on the date you ordered we may be able to get a price match. I would recommend reaching out to our Customer Excellence team to see if that is possible. We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.