极其困惑/非常不满意
极其混乱 购买网站上的计划不清楚，如果不打电话并等待，我无法添加额外的被保险人...... 在线门户网站上没有关于我的政策的信息。客户支持告诉我，我参加的是学生计划，但购买页面或门户网站上没有任何相关说明。我怎么知道？ 客户支持没有帮助。非常失望，我将取消我的保单。
beYogi 回复2026-04-22
Hello, Thank you for sharing your feedback. I am sincerely sorry to hear that the layout of our plans and the portal didn’t meet your expectations. We aim for a straightforward experience, and I regret that it felt confusing in this instance. While I respect your decision to cancel, I would appreciate the chance to make things right or at least ensure your exit process is seamless. Please feel free to reach out to me directly at [email protected]. Best regards, Myriah