Hi Michael,
I'm sorry you're upset with the delivery time, but as noted when you contacted us:
1. The order was placed on a holiday weekend.
2. We had a large banner on our site stating that we are on vacation until July 9th.
3. As noted on our site, we generally ship orders within two business days
4. Your order was shipped July 9th, the day we stated we'd return from vacation.
5. You selected USPS Ground Advantage as the shipping method (3-6 business days). Your order was delivered July 11th.
I completely understand the excitement of getting a new accessory, cue, or anything you order online. We are a small business, currently only one of us (that's me :)). We don't have warehouses all over the country and can't match the shipping speeds offered by those businesses that do (WalMart, Amazon, etc).
I believe we set expectations properly, and am sorry if we were not clear on them.
Hi Joshua,
I'm sorry you have issues with your cue. I check every product before it ships. Since this was purchased a few months ago, the warpage may have occurred after you received it.
I shipped our cue promptly and responded to your inquiries promptly, providing you with details on how to contact the manufacturer for warranty.
It seems that this is a product review, not a review of my business. Product reviews may be left on the product page or on the manufacturer's web site.
Once again, I apologize for any issues you have had. I hope you can update your review to reflect my business as opposed to another business' product.
Thank you.
