BOXComponents

Thank you for the kind words about our team. We’re glad you had a positive experience overall. We’re sorry to hear about the derailleur issue. All of our products are covered by a limited lifetime warranty, which you can find on our website, and we’ll be happy to help get this resolved for you.

Sorry for the hassle, Robert. The address came through as entered at checkout, but we should’ve helped get it fixed faster. Thanks for your patience. We’ll work on making this smoother.

Hi Josh, We're sorry to hear about your experience and appreciate your feedback. We strive to provide both quality products and clear communication, so we’d like to clarify a few details regarding your order. Your replacement parts order was placed after hours on Friday, and as noted on our website, we are closed on weekends. The order was processed and shipped on Monday, our next business day. While you selected a shipping method labeled “UPS 3 Day Select" It is a shipping service offered by UPS (United Parcel Service) that delivers packages within three business days from the time the package is shipped—not from when the order is placed. We understand how frustrating it is when parts fail, and we wish you had reached out to us directly before leaving a review. We didn’t receive any communication about your issues, which would have given us the opportunity to help resolve things more directly. We can offer to refund you the shipping amount you had paid if that will help. We’re committed to doing better and welcome any future feedback or questions. Please feel free to reach out to our support team—we’re here to help.