Bridge Education Group - BridgeTEFL

Hi Holian, Thank you so much for sharing your experience with us! We're thrilled to hear that you found the courses educational and valuable for your journey toward becoming an English teacher. We also really appreciate your honest reflection about the cultural perspective. Your insight is a helpful and I´ve passed it to our Academic Team to review while they develop our courses. Wishing you all the best in your teaching journey—and thank you again for your kind words and encouragement to our team! Ian Mearns International Admissions Advisor

Hi Knowingly, Thanks so much for your feedback and congratulations on completing your course! We're glad to hear your overall experience was good. We really appreciate you pointing out the issue with the links and the length of some assignments—those are valuable insights. We're currently reviewing those areas to improve usability and make sure everything feels manageable and accessible. If you ever have more thoughts or suggestions, we´d we happy to hear it. Your input helps us keep getting better. Best of luck with the next steps in your teaching career!

Hi Kayla, Thank you so much for your review and recommendation — we’re thrilled to hear that you found the program easy to follow and that our communication stood out. We also appreciate your shoutout about our AI-checking process — academic integrity is something we take seriously, and we’re glad that resonated with you. Your note about refreshing the materials is well taken. We’re always looking for ways to improve and evolve, and feedback like yours helps us prioritize updates that keep the experience relevant and engaging. Thanks again and best of luck with the next steps in your teaching journey!

Good afternoon. I´m sorry you´ve had trouble getting in contact. I´m not able to see your details from your Trustpilot review so I can´t access your account, but if you contact us by email on [email protected] I´ll be happy to check your certificate for you. You can also provide a telephone number if you would prefer a call back. Kind Regards Ian Mearns International Admissions and Learner Support Advisor

Hi Zandile, Thank you so much for sharing your experience — we’re thrilled to hear that it was your best yet! Your kind words about our tutors mean the world to us. They work hard to provide personalized support, and it’s wonderful to know their guidance made such a difference for you. We’re also glad you found the course structure clear and easy to navigate. Making TEFL education accessible and empowering is at the heart of what we do, and it’s great to hear that the materials, assessments, and feedback process helped deepen your knowledge and confidence. Thanks again for taking the time to leave a review and best of luck with the next steps in teaching!

Hi Linda, Thank you so much for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that you found the course well-organized and easy to follow. It’s great to know that the essential aspects of English teaching and the hands-on practice exercises helped support your learning experience. Wishing you all the best in your teaching endeavors!

Hi Spencer. Congrautlations on completing your course and thank you for taking the time to share your feedback. We're really pleased to hear that you gained useful tools from the course and found it helped you identify areas for further study—your growth is exactly what we aim for. We're genuinely sorry to hear about the technical issues and the missed responses from one of your tutors. I will follow up on these points for you and pass your feedback regarding the material to our Academic Team. If you would like to provide any further details you can contact [email protected] . Best of luck with the next stages of your teaching journey! Ian Mearns International Admissions Advisor

Hi Esther! Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with Bridge . It's great to know our detailed curriculum and practical assignments helped you master key concepts and feel confident stepping into the world of online English teaching. Wishing you continued success as an Online English tutor—we’re cheering you on every step of the way!

Hi Marie! Thank you so much for the 5-star review! We're thrilled to hear you that you got a lot from your course—that’s exactly what we aim for. Let us know if you need anything further from Bridge, we will be happy to help!

Hi Terry, Thank you so much for sharing your experience with Bridge! It’s wonderful to hear that our courses gave you the tools and confidence to meet your students’ needs. We're thrilled that the curriculum resonated with you and helped you feel qualified and supported in your teaching journey. Your kind words about the effort behind our course design truly mean a lot. We’re proud to have played a part in your growth, and we’re excited to see where your ESL teaching career takes you next! Wishing you all the best Ian Mearns International Admission Advisor

Hi Sue, Thank you so much for your thoughtful review and for highlighting the strengths of our curriculum and instructor—it's wonderful to hear that those aspects of your course met your expectations! We’re truly sorry for the technical issues you encountered. We understand how frustrating it can be when platform glitches disrupt your learning experience, and we’re actively working to correct the technical problems you experienced. We’re grateful you chose Bridge for your TEFL journey, and we hope to have the opportunity to support you again in the future! Best Ian Mearns International Admissions Advisor

Hi Candice! Thank you so much for your kind words! We're thrilled to hear that you felt supported throughout your online course. Our tutors are dedicated to providing guidance whenever it's needed, and it's wonderful to know their help made a difference for you. Wishing you all the best on your TEFL journey!

Hi Sarah! Thank you so much for your thoughtful review! We're thrilled to hear that the lesson planning and grading components gave you a deeper understanding of what to expect in the classroom. Our goal is to ensure new teachers feel supported and confident, so it's fantastic to know your grader not only guided you academically but also offered helpful cultural insights. Wishing you all the best as you begin your teaching journey abroad!

Dear Jerry, Thank you for taking the time to share your detailed feedback. I'm truly sorry to hear that your experience with Bridge didn’t meet your expectations—particularly regarding the certificate design, communication challenges, and course materials. While I understand you weren’t satisfied with the certificate design, I’d like to assure you that it includes features intended to highlight our students continued learning and ensure authenticity. Your feedback has been shared with our team, and for future reference, a preview of the certificate is available on our website here: https://bridge.edu/tefl/about-the-certificate Regarding communication, I looked into your case and found that your most recent call was returned the next business day. Aside from that, our records show your last call or voicemail was in May 2024, which received a response via email. For future, we recommend using our Support Centre: https://bridge-edu.my.site.com/support/s/contactsupport You can typically expect a reply by the next business day and our contact number is also available on the same page. We also appreciate your comments about accessing course materials and the project template. I'm glad to hear your recent phone interaction with our team last Friday was more positive. During that call—and in our follow-up email that same day—I offered a free micro-credential course as a gesture of goodwill. If you’d like to redeem that offer or have any further questions, simply reply to our email and we’ll be happy to assist you further. Thank you again for your feedback! Ian Mearns International Admissions and Learner Support Advisor

Hi Alim, congratulations on completing your course and thanks for taking the time to leave your review. I´m happy to hear you learned a lot and its an asset to have your Bridge course in combination with your existing degree! Best of luck with the next steps in your teaching career!

Hi Maria! Congratulations on completing your course and thanks for taking the time to leave us a review. We are glad to hear you found the course useful and complete! Best of luck with your next steps in teaching!

Hi Dimpho, thanks for taking the time to leave a review of your course and congratulations on completing. We are happy to hear you enjoyed your course and the help you got along the way. Good luck with your next steps in teaching!

Hi Jordan! Congratulations on completing your course, and thank you for taking the time to share your feedback! We’re delighted to hear that you found the course helpful and received the support you needed along the way. If you ever need anything else, don’t hesitate to reach out. Wishing you all the best in your next steps in teaching!

Hi Cleopatra, I just wanted to provide and further update to our previous reply on Trustpilot. The issue you encountered was due to a temporary technical glitch, which has now been fully resolved. We understand that waiting for a resolution can be frustrating, and we sincerely appreciate your patience. Our policy is to respond to all inquiries within 24 hours, and in your case, we were able to address it within 15 hours. That said, we recognize that any unexpected error can be inconvenient, and we truly value your understanding. As an acknowledgment of the inconvenience caused, today we have refunded the full price of the extension you purchased. You will receive an email notification once the refund is on its way to your account. At Bridge, we are committed to providing the best possible learning experience, and we hope this resolution meets your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out.

Hi Camila! Thanks for taking the time to leave a review, we are so glad to hear you found your course with Bridge so helpful. Congratulations on completing your course and best of luck with the next steps of your teaching career!