BuyMeBeauty

We take concerns like this seriously. Unfortunately, no order details were provided with this review, and we did not receive a response to our request for additional information. Without order details, we’re unable to investigate or assist further. Our customer service team remains available if you’d like to reach out directly. — BuyMeBeauty

Thank you for sharing this, and we’re truly sorry that your recent order arrived with damaged items — and that you weren’t able to reach us by phone. We understand how frustrating that must have been, especially as a returning customer. Sometimes products can be damaged in transit despite our packaging checks, but we want to make sure you’re taken care of. Our customer care team will be reaching out directly to replace the damaged items and to ensure you receive the support you were looking for when you called. We appreciate your continued trust in us and are grateful for the chance to make this right. – BuyMeBeauty Customer Care Team

Thank you for sharing this feedback. We’re very sorry for the inconvenience this caused and understand how frustrating it can be when an item doesn’t meet expectations, especially if returning it requires a long drive. The review doesn’t include enough information for us to identify the order, but we want to clarify how situations like this are handled. When a customer reports a concern about product dating, we review the related inventory batch and follow our standard return process. We request the items back so our team can document the issue and report it to the manufacturer or distributor, and then a full refund is issued. Returned products are not put back into inventory. We appreciate you bringing this to our attention and are happy to help further if you’d like to continue the conversation directly with our support team. – BuyMeBeauty Customer Care Team Follow-Up Response: Thank you for providing your order details and the additional information. We appreciate you taking the time to share the lot numbers and photos with our team. As mentioned previously, when any concerns about products are raised, we follow our standard process of reviewing the related batch and requesting the items back so we can document the issue and report it to the manufacturer or distributor. Returned items are not resold under any circumstances. We understand the return location is inconvenient, and we apologize for the added frustration. Our customer care team has your information and will reach out again to explore the best next steps to resolve this for you. – BuyMeBeauty Customer Care Team

We’re glad to hear the ordering process was smooth and easy for you! Thank you for sharing your experience — we look forward to having you shop with us again. – BuyMeBeauty Customer Care Team

Thank you for bringing this to our attention. We’re very sorry to hear your eyebrow gels arrived in this condition — that isn’t the experience we want for any customer. All of our products are inspected before shipping, but occasionally a product can arrive compromised despite those checks. We appreciate you letting us know, and our team will be reaching out directly to resolve your concern. Thank you for giving us the opportunity to make this right. – BuyMeBeauty Customer Care Team

We’re thrilled to hear your order arrived quickly and that you found such a close — and even perfect — match for Violet Vixen. Helping customers rediscover their favorite hard-to-find shades is exactly why we do what we do. We’re grateful for your support and look forward to helping you find more favorites soon! – BuyMeBeauty Customer Care Team

We’re sorry for the confusion. Your order was placed on hold for verification to protect against possible unauthorized use. Since we didn’t receive a response, it was cancelled and fully refunded. Please reach out if you’d like help placing a new order. — The BuyMeBeauty Team

Thank you for your review! We’re so glad you were able to find the exact Revlon replacement you needed. It’s always rewarding to help our customers replace their favorite items and keep their routines running smoothly! — The BuyMeBeauty Team

Thank you for your kind words! We’re so glad our team could quickly resolve the issue and get everything sorted out for you. We truly appreciate your recommendation and look forward to serving you again! — The BuyMeBeauty Team

We’re so happy you found us — and your favorite lipstick! Thanks for sharing your experience. We love helping customers rediscover those hard-to-find favorites. — The BuyMeBeauty Team

We love hearing this Shirley! Thank you for being such a valued part of the BuyMeBeauty community and for your continued support. We’re so happy you’re always satisfied with your orders! — The BuyMeBeauty Team