China Car Service

Dear Robert, Thanks for your comments, and I’d like to clarify your confusion, as we always do our best to accommodate urgent bookings and never increase the price above our standard rates.    Firstly, we are happy you were pleased with your 1st service; we were glad to be able to arrange the urgent same day service with a luxury minivan, as per your request.    The promo you provided for this service was actually for a discount on the 2nd return transfer, not the 1st transfer.  You were subsequently inadvertently quoted the discount rate for the 1st transfer, and then later quoted the normal rate for the 2nd transfer (total $16 difference between the discounted rate for 1st transfer and the normal rate for 2nd transfer).  This is where I believe the confusion lies, as we just applied the discount in the wrong order, and you interpreted it that we were ‘increasing the price’ for the 2nd service, when actually you received a discounted 1st service.  The total for both arrival and return transfer services is the exact correct amount.   Sorry again for the confusion.  Sincerely, The China Car Service Team

Dear Peita, Thank you very much for your feedback. We hope to see you again. Sincerely, The China Car Service Team

Dear Ronnie, Thank you very much for your feedback. We look forward to serving you again on your next trip to China. Best wishes, The China Car Service Team

Dear Robert, It is so great to read your positive impressions. Our team really appreciates it! We are very glad your enjoyed your transfer. Thank you for your recommendations. Best wishes, The China Car Service Team

Dear Mike, It was a pleasure serving you. Thank you for your feedback. We hope to see you again. Kind regards, The China Car Service Team

Dear Jose, Thank you for sharing your impressions with our team. We hope to see you again. Best wishes, The China Car Service Team

Dear Dani, Thanks for sharing your feedback. We are very sorry for the stress caused upon your arrival. Due to the current protests in Hong Kong, authorities currently only allow ticketed passengers into the airport. Nobody else, including drivers, are permitted to enter the Arrival Hall currently. Thus, our drivers must wait outside the arrival hall, as per the instructions sent to you the day before the service. As per your feedback, we’ll make sure to emphasize this special temporary meeting point in both our pre-service email reminder AND our pre-service SMS service reminder. While the daily protests are a very unique situation beyond our control, we do apologize for the inconvenience you have experienced. Our customer service manager has reached out to you privately. We look forward to speaking to you and hope to earn back your trust. Sincerely, The China Car Service Team

Dear Rodney, We would like to apologize for your recent experience, and are sorry to hear you were less than satisfied with the upgrade to a business minivan. Our customer service manager will be reaching out to you soon to discuss what occurred and how we might make it up to you. Sincerely, The China Car Service Team

Dear Nicolo, It is so great to read about your experience while using our service. Thank you! We will make sure to pass on your impression to your driver. We are looking forward to serving you again. Best wishes, The China Car Service Team

Dear Mary, We appreciate your feedback and look forward to serving you again. Best wishes, The China Car Service Team

Dear C. Law We are happy you enjoyed using our service. Thank you for sharing your feedback with us. We appreciate it. Sincerely, The China Car Service Team

Dear Gavin, Thanks for your feedback. We appreciate it and will share it with Charles. Best wishes, The China Car Service Team

Dear Michael, We are really sorry for the inconvenience caused. The sudden Hong Kong Airport protests on September 1st blocked the only roads to the airport, and all drivers were prevented from reaching the airport, and hence your driver was unable to pick you up. Please read about the events here: https://cnn.it/2kdJLUn While this was an extremely unique situation beyond our control, we do apologize we were unable to perform the service. Our customer service manager will contact you privately. Sincerely, The China Car Service Team

Dear Andrew, We are so glad you enjoyed our service! Our executive service includes English speaking chauffeur, newest vehicle and in-car WiFi. From time to time we are also able to upgrade vehicles for our clients at no extra charge, which we were happy that we were able to do for you for your transfer service. Sincerely, The China Car Service Team

Dear Howard, Thank you for your feedback and for choosing our transfer services. We hope to see you again. Sincerely, The China Car Service Team

Dear Stefan, Our team is so happy to receive your feedback. Thank you for your time! Sincerely, The China Car Service Team

Thank you for your feedback. We will share the impressions with your driver. We hope to serve you again on your next trip in China.

Dear Dean, Thank you for your feedback and for choosing our service during your trip in China. We are looking forward to seeing you again. Sincerely, The China Car Service Team

Dear Sally, Thank you very much for sharing your feedback with us and for your recommendation. We hope to see you again. Sincerely, The China Car Service Team

Dear Nicole, Our team is so happy to receive your feedback. Thank you for taking the time. We appreciate it. Sincerely, The China Car Service Team