Buy new & pre-owned watches on Chrono24 & sell them globally. More than 302,538 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
If I use a word to describe my experience in this purchase, it would be ARROGANCE!
I, and almost all here, bought the watch based on the description stated. As a trusted seller with apparently proven records, is it not logically that a little explanation is accorded, when the description of the watch has discrepancy?
Maybe my purchase was of low value but is still a Patek of USD14+ thousands. This is a gift for my wife and being the first time buying this brand, I relied on the description to do my selection. In this case, I felt a 30mm case diameter would better suit her wrist. That was why during the search, one of my criteria were 30-34mm case diameter.
When I received the watch and placed on her wrist, I immediately felt it seems smaller than described. I measured it and saw 28mm on the measuring instrument. Imagine me and my wife’s disappointment!
Furthermore, there was no movement in the mechanism (only when sent to the service center, was told there was a possible failure in the movement even though the battery is still ok), fortunately nothing major happened (I can only assumed this as the service center said ‘no new is good news’). Does not matter, I am willing to have it serviced and to pay a few hundreds for it.
I wrote to the dealer Collectors1946 to seek some clarity, the response was “We can offer a full refund as the Patek was priced too low (listing error)”. What arrogance and nonsensical reply!
When we buy online, everything is based on trust. I have previously bought from this platform and found it very pleasurable to experience. I even told my wife not to worry.
Now, I have my doubts, even though the staffs of Chrono24 have been most helpful and prompt to follow up.
Please work with the sellers to ensure that watches already sold, or in the process of being delivered, be properly flagged in a TIMELY manner for buyers e.g., "Currently Unavailable", "Sold", "Withdrawn". Noticed that the same item advertised by "different suppliers" not properly flagged when the item is unavailable, and took a few weeks even to change the ad status. By doing so, are sellers trying to evaluate if buyers willing to pay more so they can withdraw the item to set higher prices?
Discourage multiple adverts for the same supply of watches - when only one watch is available, a single supplier with multiple outlets advertise and makes it seem that more than one item was available which is a lie! By doing so, are sellers trying to evaluate if there are many interested buyers so they can withdraw the item to set higher prices?
Maybe good idea to promote a Code of Conduct for all users, to assure transparency and fairness.
Improve filter to search for watches with (a) large power reserves (usually 5 days and above), and (b) high frequency movements >4Hz ... these are not available in the filter.
It makes a lot of sense for expectations of Users to be met or exceeded, if you want your users to continue on your platform, and even promote it genuinely without added incentives. Fundamental is the transparency - this is more valuable for Chrono24 than a few more bucks.
Had try explain the situation the best I could, but they do not seem to understand my explanation or ask for clarification nor give an appropriate advise/
Helpful app
V convenient in terms of keeping customers updated on every step of the transaction. Also, the message function allows us to chat easily with the seller. Wide selection of watches from all over the world. However, credit card charges are bit too high.
Good platform to buy watches. The platform where Chrono24 holds your fund before releasing to seller is a good system. This ensure you don’t get cheated
My most recent transaction was not a pleasant one, as i was wrongly charged with an invoice for a transaction with a buyer that did not happen. And through multiple email exchanges, the issue was not settled.
Chrono24 回复2021-02-23
Dear Mr MeiFang Song,
We apologize for any inconvenience.
We have been informed that you are currently in contact with our teams in order to clarify and update your sale and the corresponding invoice.
Do not hesitate to contact us by phone, we remain at your disposal to answer all our requests.
Best regards,
Your Chrono24 Team
Chrono24 allow a Japan dealer that is actually based in Hong Kong to take my money and then claims the watch is out of stock! Should have ensured dealer only accept offer to buy with stock on hand or compensate buyer for any monetary lost due to difference in exchange rate between paying for it and getting a refund.
A totally un-fair and unprofessional business practice!
Chrono24 回复2021-01-05
Dear Cheong,
Thank you for your message.
On behalf of Chrono24 and the dealer, we would like to apologize for the inconvenience regarding your order. There are many possible reasons why a watch can be out of stock.
For example, sometimes a watch is requested on Chrono24 in the same moment that it is sold in a store. Unfortunately, we do not have any influence over such circumstances.
You always have the possibility to make an agreement for a compensation with the dealer directly.
We are always working to improve our service and to keep our selection of watches as up to date as possible. You can find further information here: https://www.chrono24.com/info/faqs.htm
If you have further questions, please don't hesitate to call us. We are available Monday to Friday from 9:00 a.m. to 6:00 p.m. CET.
We hope that you understand, and we look forward to your next visit to Chrono24.
Kind regards,
Your Chrono24 Team
Watch was mostly as advertised. Working well and generally brand new condition. The underside of the end links were a bit scuffed though. I understand this may have been due to constant contact with a holder, but it would have been nice if the seller drew attention to this.
Nevertheless, watch case and outside of bracelet were pristine. I’m generally happy with this purchase :)
On 30 Sep, I sent 3 emails to Chrono24 but no one seemed to be interested in the after sales service.
Very disappointed and disgruntled.
Chrono24 回复2020-10-07
Dear Mr. Freeman,
Thank you for your message. We apologize for any inconvenience.
Your satisfaction is very important to us, and we'd like to answer your request as quickly as possible.
Since our platform is constantly growing, we are receiving an ever-increasing number of messages. It is for this reason that our response may be delayed.
So far we can stated, the seller answered to your questions and everything went good with your purchase.
You can also reach us by telephone, Monday to Friday between 9:00 a.m. and 6:00 p.m. CET.
We hope that you understand, and we look forward to your next visit to Chrono24.
Thank you in advance.
Kind regards,
Your Chrono24 Team
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