# Citizens Debt Relief 评价与评分 > 来源: OK.one — https://ok.one/review/www.citizensdebtrelief.com - 域名: www.citizensdebtrelief.com - 分类: 金钱与保险 - 综合评分: 4.0 / 5 (100 条评价) - 评分分布 5→1 星: 68% / 9% / 1% / 0% / 22% - 所在地: United States · New York - 数据更新: 2026-08-30 Citizens Debt Relief（www.citizensdebtrelief.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 100 条用户评价，属于金钱与保险分类，口碑良好。22% 的评价为 1 星，差评比例偏高；商家回复了 23% 的差评；近 12 个月新增 75 条。数据最后更新于 2026-08-30。 ## 最新评价(第 1/5 页) ### ★☆☆☆☆ Tony Diab 和 Erika Cortes 现在 Erika Matsumiya - Tipton Hanson · 2026-08-27 Tony Diab 和他的得力助手 Erika Cortes（现名 Erika Matsumiya）在这里工作。他们很可能用不同的名字，但从 Litigation Practice Group 过来后一直在骗人。搜一下他的名字就知道了。你搜不到她的信息，因为她用的是假名，但他去哪儿她就去哪儿。 ### ★★★★★ 债务减免方面帮了大忙。 - Marketa · 2026-08-26 我联系的那位男士既专业又友善。他把这个项目的运作方式讲得很清楚，每一步都耐心引导我。还发短信把他的联系方式给我，有问题随时打。这正是我一直在祈祷遇到的 😊 谢谢 ### ★★★★★ Brandon 太棒了 - jazz kovics · 2026-08-20 Brandon 太棒了。他让我安心，我特别高兴我没接电话时他也没放弃帮我。谢谢你们所做的一切 ### ★★★★★ 对我的情况很有帮助 - Harold Bingham · 2026-08-19 ### ★★★★★ 我交谈的那位先生… - Vera · 2026-08-19 我联系的那位男士非常热心，确保我完全理解了所有事情。我还把他推荐给了一个朋友 ### ★★★★★ 和 Alex 交谈是一次很好的体验 - Jason Maestas · 2026-08-12 和 Alex 交谈是很好的体验，让我感觉他们真的关心帮助，也愿意确保我被妥善照顾 ### ★★★★★ 我们遇到了 Brandon - john losert · 2026-08-11 我们遇到了 Brandon，一个非常友好的家伙，很专业。我们的互动相对顺利，我知道这对我们最有利。我推荐这家公司给任何被债务压垮的人！ ### ★★★★★ 流程很顺利，信息充分，易于… - Cary Price · 2026-08-10 非常顺利，信息充分，容易理解 ### ★★★★★ Brandon 非常友好，还解释了… - Barbara ROSSMANN · 2026-08-10 BRANDON 非常友善，把一切都解释得很透彻 ### ★★★★★ 解释了项目如何运作。 - Arlene Chase · 2026-08-08 工作人员向我解释了这个项目。我的账户很快就设置好了。我对所受到的关注非常满意。我推荐这家公司给任何考虑债务整合的人。 ### ★★★★★ Chad 很理解人 - Robin Furbush l · 2026-08-07 ### ★★★★★ 一位名叫 Anthony 的先生… - TAZ SIMS · 2026-08-07 一位名叫 Anthony Ortiz 的男士帮助了我，他确实查到了更多关于我问题的信息，沟通也很及时。我非常感谢他的帮助，谢谢 ### ★☆☆☆☆ 沟通不畅，债务解决得很少，警告！ - Allanna Henton · 2026-07-24 基于我的个人经历，我不推荐 Citizens Debt Relief。 我在2024年7月报名了这个项目，相信他们会优先帮我解决债务问题并与债权人协商。结果，在查看我的账户后，我发现我支付了2,232美元的费用，而我的资金中只有2,100美元实际支付给了债权人。看到费用比还债的金额还多，这让我非常失望。 尽管我一直在往项目里付款，但我仍然面临催收活动，一些债务仍未解决。两年后，只有1个账户得到了解决。这让我质疑我的财务利益是否真的被优先考虑。 沟通和后续跟进也很令人沮丧。当我需要关于账户和担忧的答案时，我没有收到一家受托帮助人们度过财务困境的公司应有的响应水平。 如果你正在考虑这家公司，我建议你仔细审查费用是如何评估的，监控你的钱被用在哪里，并在报名前提出详细的问题。 这篇评价反映了我个人经历以及我账户记录中包含的信息。 ### ★★★★★ Ethan was very friendly - Cecilia Szmetena · 2026-07-24 Ethan 非常友好、专业、乐于助人..谢谢！ ### ★☆☆☆☆ 比一开始的情况还糟 - Jenna · 2026-07-23 给CDR付款已经三年了，但我完全搞不懂我的付款到底出了什么问题。支付机构发来的对账单显示他们收的费比替我还的债还多。我其中一个账户还在定期收到逾期通知。我打过电话、发过邮件、在他们网站上开过case，就是联系不上任何人。从来没人回过我。我不知道到底怎么回事，但在我看来这很像诈骗。如果没收到回复我就停止付款了。 ### ★☆☆☆☆ 可疑的商业行为和糟糕的客户服务 - Scott Boyce · 2026-07-11 Read the positive reviews and notice first and last names mentioned - it's a pattern that may point to the reviews being somewhat manufactured. My experience aligns strongly with the other negative reviews. Poor/non-existent communication after I declined their loan offer for estimated settlement amounts. Attempts to negotiate essentially stopped after that, as well. Not only did Citizens fail to handle the majority of the enrolled accounts, but they also significantly overcharged us fees which are stated in the agreement to be 25% of the original debt amount of settled accounts. Despite tireless efforts to contact customer service and being passed around to no less then four different "supervisors", we made little to no progress getting the overcharged fees returned to us. Additionally, the funds we built up were pulled out of the account we had visibility into and moved elsewhere. I believe they do this to generate additional revenue through interest bearing accounts they control. It took a negative Trustpilot review to finally get someone engaged who genuinely seemed to want to get things straightened out. The overcharged fees would be used to pay the negotiated amounts in lump sums (yes, we were overcharged that much) and we would receive a full accounting of funds that went in and out, but only if we removed the negative review. Review removed and explicit expectations were set. A month later, it was if we never had the conversation. After much effort and complaints to state and federal consumer protection groups, we finally received confirmation that settled accounts were paid off. We are still waiting for that document detailing exactly where our money went. We believe we have suffered damages from the additional financial hardship we endured due to Citizens' poor, if not shady, handling of our account. We are currently in discussions with an attorney to determine what options we have to be made whole. We did receive acceptable outcomes on 1/3 of the accounts enrolled which is why I gave two stars. If you're willing to take a loan out with them, you may want to consider their services and may have a better experience than I did, but I strongly advise you keep excellent records of all your conversations ### ★★★★☆ I have had a positive experience with… - Cathy · 2026-07-06 I have had a positive experience with Fischer and Julia Moorehead. My accounts were resolved on a timely basis. Stayed in touch every step of the way. Was a big relief. Cathy ### ★★★★★ Ethan is an asset to the company - Linda Hartman · 2026-07-01 Ethan is an asset to the company. He has a calm caring voice and he knows the business. Glad to have found you today! ### ★★★★☆ Julia和Thomas非常热心帮忙 - Kathryn Morris · 2026-06-24 After months of not being able to reach anyone to resolve the last of my accounts, Julia and Thomas were able to help move things forward and I am hopeful that my score will start to climb in the coming months, with the actions we discussed. Both were very helpful and professional. ### ★★★★★ 与 Paul Hyland 和 Citizens 合作…… - Pauls_Acrylic_Pours · 2026-06-09 Working with Paul Hyland and Citizens Debt Relief has been a truly positive experience during a stressful time in my life. From the very beginning, Paul took the time to understand my situation without judgment and clearly explained my options for debt consolidation. His communication was consistent, honest, and easy to understand, which made a complicated process feel much more manageable. I always felt like I was in good hands and that my financial well-being genuinely mattered. Thanks to Paul and the team at Citizens Debt Relief, I now feel more in control of my finances and have a clear path forward. They helped reduce the stress and confusion I was dealing with and provided real solutions that fit my needs. I would highly recommend Paul Hyland and Citizens Debt Relief to anyone looking for trustworthy, professional support with debt consolidation. --- - 全部评价与筛选: https://ok.one/review/www.citizensdebtrelief.com - JSON 接口: https://ok.one/api/companies/www.citizensdebtrelief.com - 评分口径与数据来源: https://ok.one/methodology/