Diet Direct

Hello Susan, Thank you for reaching out to us. We are happy to help you! We are so very sorry that your shipment has been delayed by the inclement weather that has been impacting the US. Please rest assured this is not at all typical and you are normally only 2-3 business days away! According to your tracking, your order was shipped on the 18th, the same day it was placed, but then got stuck in MD on its way to you over the weekend. As of today, it was able to move to WV so rest assured, it is progressing as it is able. We will absolutely monitor your shipment for you to ensure that you do receive it. We definitely understand how important it is to receive your purchase in a timely manner! Our Customer Care Manager will personally reach out to you to further assist you. We appreciate your business and have a great day!

Hello Michele, Thank you for reaching out to us. We are so very sorry to hear that your most recent purchase did not meet your expectations. Please rest assured that we stand by our products and are absolutely happy to help you. Our Customer Care Manager will reach out to you today to gather more information about your experience and to make this matter right for you. We thank you for bringing this to our attention and for enabling us to assist you. We appreciate your business and have a great day!