Doors Galore

Thank you :)

Thank you :)

Thank you :)

Thank you

Thank you

Thank you :)

Thank you so much :)

Thank you so much :)

Good afternoon, I must admit this is the first review that has actually had me chuckling, the shear complete and utter lies you have written. I would like to add you are not a customer of ours. My name is Frankie which you have been told on more than 8 occasions yet still call me Frank. We emailed you on the 13th of May, requesting you confirm your delivery day as we had attempted to call you numerous times yet you had not returned or calls prior to this. On the 14th we still received no response, knowing how customers like a prompt delivery service we explained if we couldn’t book you in the courier could not uplift and deliver your doors, that is not a threat merely a procedure which we should inform customers of or they would wonder why they had not received their deliveries (pretty standard produce). Done professionally. You replied stating the date was ok only after the second email and MANY phone calls. However, you then gave a third party contact with a contact number and requested we contact her regarding the delivery. Straight after this you had put a completely different delivery address. You were asked in a nice professional manner to confirm which address you would like the delivery to go to. Not a difficult question at all, however you then emailed in a very threating manner, still not confirming the address. Which you had put on the email numerous times. The next day I decided to call the third party to see if I could get any sense from them. Which proved to be the most difficult call in 25 years of being in retail. Where I was being spoke to like absolute garbage, The third party was so rude stating you were a busy man that you didn’t have time to confirm an address nor did she whom worked for you but stated she was an entrepreneur and was far too important to deal with our rubbish. I may state I should not have had to deal with threatening manners of both of you and I could have done without the stress when I am pregnant! Due to how uncooperative you had both been for no reason – I CANCELLED YOUR ORDER; I TOLD YOU LUCKILY, WE ARE A POPULAR FAMILY RUN BUSINESS WHICH DOES GET TO CHOOSE CUSTOMERS IF WE REALLY ARE FORCED TO DO SO. I EXPLAINED I DID NOT WANT YOUR CUSTOM NOW OR IN THE FUTURE. Which you responded you would go to review sites and leave 1 stars because you were told to respect human beings and that we were not your servants and did not deserve for you to be thrust upon us. I stand by my decision and you will not scare us by threatening us because we do not wish to deal with you. Anyone reading this will be able to see it takes a lot to refuse payment on goods, however you were so intolerable, where we were forced too. Regards FRANKIE DIDSBURY

Thank you for taking time to leave a review, although the review you have left is false as i dealt with this personally. We are not the manufacturer yet you have left us a review when attempting to claim, the manufacturer are xl joinery. I would like to confirm your door is not a composite door, you purchased a wooden door set. A door set which was a natural product, although sold as pre-finished as it is an external product and it need maintaining. You confirmed you had had over 2 years and had not touched the product, when you raised the complaint it was a few months after the major storms and bad flooding the uk had had. The door had completely blown and had clearly suffered server weather trauma. You were supplied with maintenance details on the door when you received along with information on our website when purchasing. These types of doors can not be left like a composite door, the price of the door also reflected this as it needs yearly maintenance if shows wear due to adverse weather, natural products like softwood, hardwood and oak can not be left indefinitely with out maintenance and this is a standard practice. Kindest Regards Frankie

Thank you for the lovely feedback, much appreciated :)

Thank you for the lovely feedback, much appreciated :)

Thank you

Thank you for the lovely feedback, much appreciated :)

Thank you

Thank you

Thank you