我订购的零件无法正常工作。当我尝试退货时,我发现我需要支付邮费和退货费,并提供各种照片。毕竟,我最终只能拿回我所付出的一小部分。鉴于我不会收到全额退款,并且考虑到完成退货所需的一切,这根本不值得。我只是想确保我不再从该公司订购任何产品。
eEuroparts.com 回复2026-05-01Hi Uriel,
We apologize for any misunderstanding regarding your return. We reviewed your previous emails, but was unable to find any record of us advising you that a full refund would not be possible. Whenever there's an actual defect of the part, we cover shipping and the customer gets a full refund.
We want to make sure this is handled fairly for you and to determine why the part is malfunctioning. To do that, we need the basic details about the order, like the part number of the part received, the type of the issue with the part and what's the vehicle in question.
Please reply to the email we sent you, and we'll work on a solution for you. As mentioned before, if there's anything wrong with the part on our end (defective, wrongly advertised, miss shipped), we always cover the return shipping and provide a full refund.