# eFax 评价与评分 > 来源: OK.one — https://ok.one/review/www.efax.com - 域名: www.efax.com - 分类: 健康与医疗 - 综合评分: 4.1 / 5 (100 条评价) - 评分分布 5→1 星: 73% / 5% / 1% / 2% / 19% - 所在地: United States - 数据更新: 2026-08-10 eFax（www.efax.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 100 条用户评价，属于健康与医疗分类，口碑良好。78% 的评价为 4 星及以上，19% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/5 页) ### ★★★★★ Megha 非常乐于助人而且友善！ - Lumos · 2026-08-07 Megha 非常乐于助人而且友善。良好的客户支持。 > 商家回复 (2026-08-07): Thank you so much for your wonderful feedback, Lumos! We're delighted to hear that Megha. was able to assist you with your request and able to resolve your issue. If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thank You eFax Support Team ^MQ ### ★★★★★ 很棒的客户服务 - Bonnie · 2026-08-06 服务运作良好，当我今天打电话时，伊丽莎白五世非常高效且知识渊博 > 商家回复 (2026-08-07): Thank you so much for your wonderful feedback, Bonnie! We're delighted to hear that Elizabeth. was efficient and knowledgeable and able to resolve your issue. If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thank You eFax Support Team ^MQ ### ★★★★★ 我们使用电子传真已有 19 年了 - Miriam et Valéry haim · 2026-07-29 我们使用电子传真已有 19 年了。我们很高兴选择了这家提供商，因为他们在日常运营和高效、响应迅速的客户支持方面都提供优质的服务。 > 商家回复 (2026-08-07): Hello Miriam, Thank you for your incredible 5-star review and for trusting eFax for the past 19 years! Your loyalty means a great deal to us. We're thrilled to hear you've had a positive experience with both our service and customer support. We truly appreciate your continued trust and look forward to serving you for many more years! If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thank you eFax support team ^MQ ### ★★☆☆☆ 客户服务差 - Mark Cather · 2026-07-24 客户服务差，过度依赖人工智能。我目前在发送传真时遇到问题，这是最近这项服务的典型问题。与人类交谈几乎是不可能的，因为他们在客户和支持人员之间放置了无数的人工智能机器人。当我登录发送传真时，会弹出哪个版本的门户网站，这是一个 50/50 的争论。他们仍然保留着 OG 网站和一个新网站。我仍然不明白它是如何决定我在尝试登录时发送到哪个版本的。 > 商家回复 (2026-07-28): Hello Mark, We’re sorry to hear about your experience and appreciate your feedback. please do not hesitate to message us at socialsupport@efax.com with your account details and we would be happy to assist you resolving this matter. Thank you eFax Support Team ^MQ ### ★☆☆☆☆ 提防 - Susan Miller · 2026-07-21 我们公司对 EFAX 服务一直不满意。我们最初签订的计划对于我们很少使用来说太贵了。一旦我们缩小了计划，在没有明确警告的情况下，额外的页面可能会收取高额费用。请注意，您将需要为收到的垃圾传真付费。一旦我们决定改用新的提供商，我们就很难转出号码。我们一致同意继续对我们的信用卡重复收费。最后，当账户关闭时，我们被收取了 40.00 美元的端口费。总部位于加利福尼亚州，但客户服务当然是外包的。当我打电话询问 40 美元的收费时，代表挂断了我的电话。 > 商家回复 (2026-07-22): Hello Susan, This is not the experience we want you to have. If you have not yet contacted our Phone Support team at 1-800-878-7151 or reached out through our Online Chat Support, or if you are unable to speak with one of our support representatives, please feel free to email us at socialsupport@efax.com with your account details. We will be happy to further assist you and help resolve any issues you are experiencing. Sincerely, eFax Support Team. ^MQ ### ★★★★★ 艾拉·V.太棒了！ - Logan Headley · 2026-07-20 与 Ella V. 交谈非常愉快。她的回复非常有礼貌，彬彬有礼，真诚细心。她帮助我验证我的服务是否正常工作，我们发现是的 - 我可以接收传真。我对今天收到的服务感到非常满意。 10/10！ > 商家回复 (2026-07-22): Thank you so much for your wonderful feedback, Logan! We're delighted to hear that Ella V. was able to assist you with your request and able to resolve your issue. If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thanks You eFax Support Team ^MQ ### ★★★★★ Megha 卓越的客户服务 - Michele · 2026-07-20 Megha 不仅乐于助人、令人愉快，而且还彻底确保我打电话所涉及的问题得到彻底解决，因此不需要后续行动。 她还向我介绍了我将来可能会使用的J-sign（类似于DocuSign）服务。 > 商家回复 (2026-07-22): Thank you so much for your wonderful feedback, Michele! We're delighted to hear that Megha was able to assist you with your request. We also truly appreciate your business. If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thanks You eFax Support Team ^MQ ### ★★★★★ 专业精神 - Dr Mellhem D Salman · 2026-07-20 STEFAN的专业、热情和耐心 > 商家回复 (2026-07-22): Thank you so much for your wonderful feedback, Dr. Mellhem! We're delighted to hear that Stefan was able to assist you with your request and able to resolve your issue. If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thank You eFax Support Team ^MQ ### ★☆☆☆☆ 如果您每周都想要垃圾邮件传真 - Jane Brennan-Martin · 2026-07-17 如果您每周都想收到垃圾邮件传真 - 请使用电子传真。 我们每周都会收到垃圾邮件传真，他们说对此无能为力。 > 商家回复 (2026-07-22): Hello Jane. This is not the experience that we wish you to have. If you still have not reached out to our Phone or Chat support, please do not hesitate to message us at socialsupport@efax.com with your account details and we would be happy to assist you resolving this matter. Sincerely, eFax Support Team. ^MQ ### ★☆☆☆☆ 年度服务取消，恕不另行通知 - Ahmet Guven · 2026-07-16 我提前支付了年度电子传真订阅费用，但该公司后来关闭了我的帐户，没有给我适当的提前通知。结果，我无法访问该服务以及帐户中存储的重要文档。 我收到的解释是，该帐户被关闭，因为我对信用卡公司的单独收费提出异议。无论出于何种原因，在没有警告的情况下取消全额预付费年度服务并阻止访问存储的文档都是不可接受的。 该公司还声称正在处理按比例退款，但我没有得到适当通知，实际上没有收到任何退款。客服没有解决问题。 我不建议依赖此服务来获取重要的商业文件。 更新：为了回应 eFax 的公开回复，我两次联系了他们提供的电子邮件地址。两次，我都只收到一条自动回复，将我引导回同一电话和聊天支持渠道，但该渠道已无法解决问题。 此公开回应给人的印象是 eFax 正在提供额外的帮助，但所提供的电子邮件并未导致任何有意义的审查或解决。我的帐户仍然关闭，我仍然无法访问我存储的文档，并且尚未收到承诺的按比例退款。 此时，eFax 多次在部门之间重定向我，但没有承担责任或提供真正的解决方案。 > 商家回复 (2026-07-22): Hello Ahmet. This is not the experience that we wish you to have. Please note that credit card disputes would always result a service closure of any service for the duration of the dispute. If you still have not reached out to our Phone or Chat support, please do not hesitate to message us at socialsupport@efax.com with your account details and we would be happy to assist you resolving this matter. Sincerely, eFax Support Team. ^RA ### ★★★★★ 非常高兴 - Michael Freedman · 2026-07-09 非常高兴。 立即回复并解决 > 商家回复 (2026-07-13): Thank you so much for your amazing feedback Michael, and we are very pleased to hear that your issue was resolved right away. If you require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks You eFax Support Team ^MQ ### ★★★★★ 我的银行遇到了麻烦... - Katherine Rudolph · 2026-07-09 我的银行在处理我每年订阅电子传真服务的付款时遇到了麻烦，因此我致电客户服务部门并与伊丽莎白五世交谈。她能够通过电话接受我的付款，并很快向我提供了收据和交易详细信息。 我成为 efax 客户已经 5 年了，我一直对这项服务非常满意。 > 商家回复 (2026-07-13): Thank you so much for your wonderful feedback, Katherine! We're delighted to hear that Elizabeth was able to assist you with your request. We also truly appreciate your loyalty. If you ever need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! Thanks You eFax Support Team ^MQ ### ★★★★★ 客户服务 - Carlos Rutilio Vanegas-Guzman · 2026-06-29 您好，我非常高兴伊丽莎白女士为我提供的帮助。此致， > 商家回复 (2026-07-01): Thank you so much for your amazing feedback Carlos, and we are very pleased to hear that Elizabeth was able to assist you with your request. If you require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks You eFax Support Team ^MQ ### ★★★★★ 明 - Yvette Sotelo · 2026-06-25 Minh 代表对我的要求很有礼貌并且了解我的要求。 他立即处理了这个问题 我们需要更多像 Minh 这样的客户服务好人。 谢谢 > 商家回复 (2026-07-01): Thank you so much for your amazing feedback Yvette, and we are very pleased to hear that Minh was able to assist you with your request. If you require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks You eFax Support Team ^MQ ### ★★★★★ 打电话询问我的传真服务收到了一张假发票的传真 - Andrew J Aronson, MD · 2026-06-15 自从 20 世纪 90 年代末 efax 开业后不久，我就成为了它的订户。 今天我打电话来是因为我最近收到了一张 efax 服务的发票，该发票看起来不正确。 我打电话给艾拉，她确认从一家名为 med pulse 的公司寄来的发票实际上是一个骗局。发票不仅几乎是我每年支付的金额的两倍，而且其中没有包含 med pulse 的联系信息，这对我来说是一个赠品。 每个信誉良好的组织都包含他们的联系信息。 艾拉（Ella）风度翩翩，亲切，并介绍了如何从我从未使用过的电子邮件帐户发送传真，这将是一个很大的帮助。 艾拉因其耐心的态度和有关传真的知识而获得 5 颗星或更多。 她检查了我的账户，看看我是否还有任何其他问题或疑虑，对此我表示赞赏。 美妙的电话体验，非常感谢 安德鲁·J·阿伦森医学博士 > 商家回复 (2026-06-16): Thank you so much for your amazing feedback Andrew, and we are very pleased to hear that Ella provided you with an excellent assistance! We appreciate you for sharing your experience and if you require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### ★★★★★ 干得好伊拉亚 - SESINANDY PELAYO · 2026-06-15 Iraya 是一位友善且知识渊博的代表，她知道自己在做什么。我的电子传真问题立即得到解决。感谢 Iraya 所做的出色工作。 > 商家回复 (2026-06-16): Thank you so much for your excellent feedback Sesinandy! We appreciate you for sharing your experience and we are very happy to hear that Iraia provided you with an amazing assistance! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### ★★★★★ 艾拉在处理我的问题上做得非常出色…… - Sammie Thompson · 2026-06-11 艾拉在处理我的取消请求方面做得非常出色，继续努力。 > 商家回复 (2026-06-12): Thank you so much for your amazing feedback Sammie, and we are very pleased to hear that Ella did a wonderful job assisting you with your request. If you require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### ★★★★★ 第一印象？出色的！ - Christopher · 2026-06-04 几年前，我公司的首席财务官为我们的托管部门设立了一个电子传真帐户。嗯，他前段时间退休了，作为 IT 管理员，最近有人要求我向帐户添加一条额外的行。这是我与 eFax 的第一次对话。我与 Minh 代表的经历正如我所希望的那样。我所有的担忧都得到了解决，所有的问题都得到了解答，每一个可操作的项目都在一个电话中得到了处理。五颗星！ > 商家回复 (2026-06-04): Thank you so much for your excellent feedback, Christopher. We are very pleased to hear that Minh provided you with an excellent service! If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### ★★★★★ 很棒的服务！ - - · 2026-05-30 > 商家回复 (2026-06-04): Thank you so much for your great feedback and we appreciate you for taking your time in sharing your experience with us. If you require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### ★★★☆☆ 基础设施不完善，服务还不错 - a b · 2026-05-29 当我最初注册该服务并尝试发送我购买该服务的传真时，由于某种原因未能发送。后来我的账户因为某种原因被暂时停用。 幸运的是，他们的支持人员（在我的例子中是 Eveldina）似乎很乐于助人，并且能够解决我的问题，但遗憾的是系统和基础设施本身的缺陷要求您需要支持人员的帮助。 > 商家回复 (2026-06-04): Hello a b. We are very happy to hear that Eveldina was able to assist you in resolving your service issues. We appreciate you for sharing your experience with us and If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Sincerely, eFax Support Team ^RA --- - 全部评价与筛选: https://ok.one/review/www.efax.com - JSON 接口: https://ok.one/api/companies/www.efax.com - 评分口径与数据来源: https://ok.one/methodology/