Hi Kimbok,
Thanks for taking the time to update your review and for sharing your experience with us.
We certainly appreciate the years you've trusted FastComet with your hosting.
We work hard to provide fair and competitive renewal options for our long-term customers whenever possible. I also recognize how important it is that any pricing discussed is communicated clearly and consistently.
We'd like to look into exactly what was discussed, how the revised pricing came about, and whether there is a better path forward. Our goal is always to be transparent with our customers and to find solutions wherever we can.
I'll reach out privately to get your account information so we can investigate this. We hope to speak with you soon and work towards a positive outcome.
-Sam, Customer Advocacy
