For Teachers Only by Atlas Pen & Pencil LLC.

🥹 Aww this makes us feel all the feels. Thank you SO much for sharing your experience and full-circle moment with our beloved Personalized Pencil Packs. We're also thrilled to hear that our customer service team was able to help you out with your order in a timely manner. We do send two separate confirmation emails - the first when the order is placed, and the second when the order ships. Sometimes these messages can go to spam so it's always best to double check if you haven't seen any updates come through. Thanks again, we appreciate you! 🫶

Amazing to hear! Thank you for sharing. ⭐⭐⭐⭐⭐

Thank you so much, David! We're happy to hear that our customer care team was able to promptly help you finalize your order.

Super!! 🚚💨 Thanks for the review, Cecy!

Hi Barbara, first of all, thank you so much for the amazing review and the 5 stars! We're thrilled to hear that our customer care team was able to promptly get you the missing pencil set and that all 83 (wow!) kids got their Christmas presents in time.

Thank you so much for your continued business! We're thrilled to hear that you love the Personalized Pencils. They've been a best-seller for DECADES!

Thank you for bringing this to our attention. We are so sorry to hear about your experience with missing items during the holiday season. This is not the level of service we aim to provide and for that, we sincerely apologize. We will be in touch with you via email in an effort to make this right. Thank you again for the feedback. Please note that we take all reviews seriously and escalate as needed to improve our processes going forward.

Yay! We're thrilled that we were able to provide you with what you needed AND at a great price. Thank you so much for the kind words, Richard!

Thank you so much for the kind words, Stephanie! We're thrilled to hear that our customer care team was able to quickly assist you with your order and that the quality is back up to par. We hope your students enjoy their pencils for many years to come!

Fabulous to hear! Thank you so much for sharing. We appreciate you!

We love to hear it! Thank you for the review.

Amazing! Thank you for sharing your experience with us.

Super!! Thank you for the stars, we appreciate your review.

We love to hear it! Thank you for the kind feedback. We appreciate you! 🫶

Thank you for taking the time to share this with us—and for being such a loyal customer for 19 years. We’re truly sorry that this year’s experience fell so far short of what you’ve come to expect from us. We understand how frustrating it must have been to wait longer than usual for your order, miss the opportunity to gift your students before break, and then discover issues with some of the pens themselves. On top of that, not receiving timely support when you reached out is not the experience we ever want to provide. Please know we take full responsibility for this, and we would really appreciate the chance to make it right. Our team would like to look into both the shipping delay and the product issue and discuss next steps with you directly. If you’re willing, please contact us at [email protected] or call (800) 642-8885, and we’ll be happy to help. Thank you again for your many years of support—and for your honest feedback. It truly helps us improve.

We love an easy win! ⭐⭐⭐⭐⭐ It's always great to hear from our teacher community. Thank you for the review.

Thank you for bringing this to our attention. We're so sorry to hear that a student was left without a set of their own. We do not have any messages from the email address you've used here, but encourage you to message us directly at (800) 642-8885 or [email protected] so that one of our team members can look into this for you as soon as possible.

Sounds perfect, thank you so much for sharing with our community of teachers. We appreciate the feedback!

We're thrilled to hear that you've noticed and improvement in our product quality! Thank you for the feedback and for the repeat business - we appreciate you.

We appreciate your honest feedback and are so sorry to hear that the ordering process was not as easy as it should have been. You should not have had to call us multiple times to place and order and for that we apologize. We hope that you were ultimately happy with the final output and look forward to earning your business back again in the future!