We're truly sorry for the impact on the 90th birthday surprise. Your disappointment is deeply felt, and we sincerely apologize for the inconvenience caused. This falls short of our commitment, and we're determined to learn from this experience to improve our services. We appreciate your feedback and do hope you received our follow up in making this right.
I
Izabela Rosinke美国 · 写过 2 条评价 · 体验于 2023-12-08 ·
★★★★★
糟糕的服务不要从他们那里订购
糟糕的客户服务，没人听。
GiftTree 回复2024-03-12
We're deeply sorry to hear about your negative experience with our customer service. Your feedback is important to us, and we apologize for any frustration or inconvenience caused. We strive to provide exceptional service, and we'd like to make things right. Please reach out to us directly so we can address your concerns and work towards a resolution.
We sincerely apologize for the inconvenience caused by the delayed delivery and the misunderstanding regarding the delivery date. Your satisfaction is our priority, and we regret that we didn't meet your expectations in this instance. We appreciate your feedback and understand your frustration. We'd like to make things right for you. Please reach out to us directly so we can address your concerns and find a suitable resolution.
We're truly sorry for the frustration and disappointment caused by the delays in your order and the miscommunication regarding the release date. This falls short of our commitment to providing excellent service. We understand your decision to request a refund and apologize for any inconvenience caused. Your feedback is valuable, and we'll use it to improve our processes. If there's anything else we can do to assist you, please don't hesitate to reach out.
We're deeply sorry for the inconvenience and disappointment you've experienced with your recent orders. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is invaluable, and we take it seriously. Please accept our sincere apologies. We'd like to make things right for you. Kindly reach out to us directly so we can address your concerns and find a suitable resolution.
Hi Deanna,
This is awful and I'm so sorry her charcuterie and cheeses were received this way. We do have a 100% Product Satisfaction guarantee. Could you please reach us at 888-777-5611 or [email protected] and we will gladly replace or reimburse your order, whichever you prefer. We'd also like to report this to our quality team.
We look forward to resolving this for you!
Sara M.
