Shipped three phones to this company Gizmogo (13771 Norton Ave, Chino, CA 91710) because my wife, myself and daughter got three new ones. Company sends me a video that they only received 1 phone because they claimed that the box was delivered open. I verified with Fedex that they would not deliver an opened box - they tried to say that Fedex meant "wide open". Why would you receive an open box as a business and open yourself to liability?! Also - why wouldn't the thief steal all three phones?? They must really think people are suckers.
I think they are keeping the phones and then having people file claims so they can double dip. I have already contacted the Federal Trade commision and will contact the state attorney's general as well.
UPDATE - FedEx is already issuing a check. This place had the guts to send me stills of video taken from when they received the package from FedEx and from when they processed my package at their facility and it clearly shows that IT WAS TAPED UP!! Confirms that they STOLE my phones and lied to me.
Gizmogo.com 回复2024-08-23
你好 Steve,
我们理解您就最近这批货物提出的担忧。收到包裹时,我们按照标准流程录制了开箱过程。包裹到达时只有顶部封口,底部并未用胶带妥善封好——只是简单折成了 X 形。我们只发现里面有一部手机。录像已发送给顾客。
我们已立即向 FedEx 发起调查,对方已承认对缺失设备负有责任,正在处理赔偿事宜。
作为一家处理高价值电子产品的公司,我们重视透明度和问责。我们感谢顾客的耐心,并致力于确保问题得到迅速解决。
感谢您的理解。