# GRACE KARIN 评价与评分 > 来源: OK.one — https://ok.one/review/www.gracekarin.com - 域名: www.gracekarin.com - 分类: 购物与时尚 - 综合评分: 2.9 / 5 (119 条评价) - 评分分布 5→1 星: 40% / 7% / 3% / 4% / 45% - 所在地: China · HongKong - 数据更新: 2026-10-25 GRACE KARIN（www.gracekarin.com）在 OK.one 的综合评分为 2.9 分（满分 5 分），基于本站收录的 119 条用户评价，属于购物与时尚分类，口碑较差。评价两极分化：47% 给出 4 星及以上，同时 45% 打了 1 星；商家回复了 27% 的差评；近 12 个月新增 7 条。数据最后更新于 2026-10-25。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ Website says returns and refunds are… - juliana neiman · 2026-10-21 Website says returns and refunds are easy. I have sent already at least 4 or 5 emails to their customer service asking them how I can initiate a return of pants i bought and paid for and of course no one is getting back to me. This is not okay. This is not a way to run a business. This is not good customer service. ### ★☆☆☆☆ Order was very low quality and fell… - Addison Schmidt · 2026-06-04 Order was very low quality and fell apart within a WEEK! wouldn’t order again. ### ★☆☆☆☆ Took my money - nothing in return - Tamara Thomson · 2026-05-31 I ordered 2 shirts in February. It is now almost June. I wrote to customer service MULTIPLE times. I have received no response and still have yet to receive the shirts. They happily took my money though. Very very upset. ### ★☆☆☆☆ Horrified and flabbergasted - Dani watson · 2026-05-30 Terrible experience! Absolutely would not recommend purchasing clothing from here, especially after seeing how they treat their customers who dont fit conventional beauty standards. Horrified and flabbergasted. ### ★☆☆☆☆ misogynistic brand - Liv Dempsey · 2026-05-29 misogynistic brand that PRIVATELY MESSAGES women on instagram telling them to untag + remove posts of these women wearing the clothing if it doesn't "align with the brands image" theyve messaged both pregnant women AND post-partum women saying "their bodies are not good representation of the clothes!!" would NEVER recommend ### ★☆☆☆☆ I've ordered a product - Patricia Browning · 2026-01-05 I've ordered a product, and it still isn't getting to me. I've email them several times and if not even gotten a word back. Horrible horrible horrible customer service. Plus where is my product? ### ★☆☆☆☆ Don't buy. Scam. - Nicole Leger · 2025-11-22 Placed order, never received order confirmation, shipping confirmation, OR THE DRESS. Have reached out via email and Facebook as that is the only contact I can find, and have not heard back. Meanwhile, my card was charged and I still have no dress after a month. ### ★☆☆☆☆ Bought a dress on the 31st August - Susan Andersen · 2025-09-17 Bought a dress on the 31st August , still hasnt arrived. I have sent at least 10 fb messages and emails all of which have never recieved 1 response. Dont buy from this company. ### ★★★★★ Stylish, well-made, and a good fit - Karen Braxley · 2025-07-28 In the last couple of years, I've lost over half of my body weight, so I've needed to buy a whole new wardrobe. I've probably ordered more than a dozen items from Grace Karin via Amazon. I've been very happy with almost everything, so I was surprised by the negative reviews I've read here. With one exception, I've found their clothes to be attractive, stylish, and well-made. They also fit me well. (I measure 36, 30, 39, and their size medium is a good fit.) I found their clothes to be better quality and the fit to be more reliable than other items I've ordered on Amazon. I've bought business dresses, an evening dress, jackets, and cardigans, and I have no complaints except for one item I returned because of a zipper that kept sticking. I also think their prices are pretty good for the quality of their clothing. ### ★☆☆☆☆ Sent me used item - DarkValkyrie · 2025-07-09 Ordered from Amazon. Sent me a used item not what I ordered and refused to overnight the correct item. Don't waste your time or money. ### ★☆☆☆☆ TERRIBLE, don’t order anything - Angelika Sarkisian · 2025-06-17 Save yourself from a headache and DO NOT order from them. The dress I got is cery bad quality and I cannot even return it! It’s been a week and still no response and $75 lost just like that. Shame on you deceiving people like that. DO NOT ORDER FROM THESE SCAMMERS. THERE IS ZERO CUSTOMER SERVICE. ### ★☆☆☆☆ Terrible customer service - TS · 2025-06-07 I cannot get the company to answer my email about returning an item. I have emailed at least 25 times. ### ★★★★☆ Beautiful and Practical - Kaitlin · 2025-02-17 I ordered a couple things from this company because my husband bought me a dress several years ago, and it is still in perfect condition today after years of wear. I'll start with the obvious: the marketing of this company in California is not honest. It is from China. The black items had an odor before washing, but are the same perfect fit and comfort level as the first dress. The materials are a quality you'd expect for the price: not fine fabrics, but what they are is comfortable and durable. They move with you and don't require gentle movements either. They're stylish, but provide enough cover for confident professional wear. I wish that they had been honest about their location, as the style and practicality of their pieces gives them enough value without needing to make claims about their country of origin. ### ★☆☆☆☆ I have been trying to reach the company… - Mila · 2024-12-17 I have been trying to reach the company to make a return for weeks. At least 6 emails, both from my private email and on the website. Even tried their Facebook page. Nothing. ### ★☆☆☆☆ Scammy Customer Service, Won't process returns - L Diaz · 2024-12-15 I had ordered a few of their items through Amazon and had general name familiarity and mistakenly thought it would not be an issue to order some items direct from their online website. I reviewed the return policy and although it was a bit vague, it did provide free returns within 14 days and otherwise a credit. I placed a decent sized order and need to return about 1/3 of the items. Upon logging in, it said to submit a contact form to request instructions for return. I did this twice within the 14 day timeframe. I did not hear back. On realizing this, I took a deeper dive to locate their email and sent my request via email (by now about the 15th+ day), noting it was my 3rd request. When they responded, they advised my I was responsible for the return shipping expense to China. I took the package to UPS and they told me not to bother, it would cost between $100-150. I asked the company why they were not honoring the free returns and they said it wasn't in the 14 days (anymore). They did not address or deny that I had submitted the Contact Form 2x within the 14 days per their instructions. They offered a 50% store credit. I asked if it could be an actual credit card refund instead, at which point they decided to mention for the 1st time that 'some' of the items had been on clearance and were not eligible for return. (I think approx 1 of 5). I asked which ones and how much credit was I eligible to receive. They have not replied despite my following up 2x since then. It's now been about a month with no credit or return approved. ### ★★★★★ beautiful products bought a dress and… - Lisa Hope · 2024-12-12 beautiful products bought a dress and top good quality for price over the moon with my products ### ★☆☆☆☆ Company will not provide return information - Crystal Donnelly · 2024-09-23 I ordered a dress for my daughter’s destination wedding. As the site offered returns and exchanges I went against my better judgement and ordered online because the dress looked so beautiful in the pictures, for a great price. The dress is nice but far too heavy for a super hot location. I emailed them asking for information on how to return (as per instructions on their site) - they refuse to give me the info, and have instead replied telling me to wear it when it gets cold outside instead. I’m very upset as I already had a limited budget and now have to find something else for far less money. ### ★☆☆☆☆ I ordered a two-piece royal blue… - Dianne Burleson Phillips · 2024-08-10 I ordered a two-piece royal blue wedding attire. The dress was perfect. But the thin overlay is so wrinkled I am not sure I will ever get the wrinkles out of it. I have washed it on a handwash cycle as it is 98% polyester and used fabric softener. I dried it with other soft shirts. I took it out and soaked it in water and put it back in the dryer. I took it out before it dried completely and it is still as wrinkled as when I took it out of the bag it came in. It is a beautiful two-piece. but the jacket overlay must have been "wadded up" somewhere for months before it was shipped. I love the outfit and praying I can iron out the wrinkles. I am SO SHOCKED AS I paid 75.00 for the outfit. ### ★★☆☆☆ Deliver delays, no customer service and no returns - Erin · 2024-05-27 The dress material was of reasonable quality, but it had some manufacturing errors, including a hole in the inside lining. However, my main issue was their customer service. It took 18 business days (almost a month!) to arrive, far beyond the expected time frame for the United Kingdom (5-12 business days). I asked for a refund because my event had already passed. Initially, they seemed cooperative and asked me to return the dress via the post office. When I went to the post office, I found out it would cost £27 to return it to China. I emailed them back, explaining the cost and asking if they would consider an alternative postal service or cover some of the cost since it was their fault they did not meet their delivery quote. In response, I received the same automated message. I emailed again and received the same automated message! So, yeah, not helpful. If you buy make sure you are really sold on the dress and expect to wait a really long time for a mediocre dress and no returns. ### ★☆☆☆☆ Can't get much worse then this! - hexpo no · 2024-05-16 Ordered a clearance dress and the item wasn't sent after a week and a half. I emailed support requesting information about the delay and they replied with: " We are very sorry, special offer products do not support returns or exchanges." Not what I asked, after a few more days of waiting for the item to be sent or a response to my email I received a notice that my item was canceled, they claimed it was my doing (a lie). I don't have an account with them so the only one who could have done that is them. This kind of terrible service is exactly why Chinese companies should not be allowed to do business in America. --- - 全部评价与筛选: https://ok.one/review/www.gracekarin.com - JSON 接口: https://ok.one/api/companies/www.gracekarin.com - 评分口径与数据来源: https://ok.one/methodology/