Hi Owen,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience and understand how frustrating this situation is.
We want to assure you that your concerns are being taken seriously. We're reviewing your details internally so we can provide you with clear and accurate guidance on next steps.
We'll be reaching out to you directly shortly to assist further and make sure we get this resolved as quickly as possible.
For future assistance, the best way to reach us is at [email protected], which allows our full support team to step in quickly, especially for time-sensitive matters.
We appreciate you bringing this to our attention and the opportunity to make this right.
Thank you for the feedback!
The Greenback Team
Hi Tara,
Thank you for your feedback.
We’re sorry to hear that your recent experience has not met your expectations. We understand how important it is for work to be completed on time and communicated clearly, and we regret the frustration this has caused.
Our Customer Experience Team has been in contact with you and remains actively involved in your case. We are working closely with your assigned accountant to help move things forward and ensure you receive the support and updates you need.
This is a particularly busy time of year, but we want to reassure you that your case is receiving attention and we are committed to helping resolve this as quickly as possible.
We appreciate your patience and will continue supporting you through to completion.
The Greenback Team
