Learn languages by chatting with native speakers on HelloTalk, the world's leading language exchange app. Practice English, Spanish, Japanese, Korean, French, Chinese and 260+ languages through real conversations with people around the world!
Account was deleted for no reason without any notice. Cannot recoup 120usd lifetime subscription fee
HelloTalk 回复2026-04-17
We sincerely apologize for the frustration caused by your account status. To help us assist you with your account, please reach out to us at [email protected].
Please provide a screenshot of the prompt message (including your HelloTalk ID), as well as this review. This will enable our support team to verify the details and give further assistance. Thank you for your cooperation.
app randomly deleted my account without any warnings. Had paid 850cny for a lifetime membership and it got cancelled. Will report to BBB and app store for fraud.
HelloTalk 回复2026-04-17
We sincerely apologize for the frustration caused by your account status. To help us assist you with your account, please reach out to us at [email protected].
Please provide a screenshot of the prompt message (including your HelloTalk ID), as well as this review. This will enable our support team to verify the details and give further assistance. Thank you for your cooperation.
I am writing with great distress regarding my recent subscription. I was so excited to use your service, believing I was signing up for a €6 monthly plan, but I was mistakenly charged €78 for an annual subscription. While this amount may seem small, for me it is significant—it affects my ability to afford basic necessities like food. I love your platform and wish to remain a subscriber, but only on a monthly plan that fits my budget. I kindly ask for your understanding and compassion: please refund the €78 and switch me to the €6 monthly plan. This would allow me to continue enjoying your wonderful service without enduring the financial strain this misunderstanding has caused.
When I signed up, I selected the annual offer of €78, mistakenly believing it was a monthly subscription at €6 per month. Unfortunately, this misunderstanding, due to a lack of clarity in the pricing presentation, resulted in an immediate charge of €78, which I am currently unable to afford given my financial situation.
I would like to request a refund under my right of withdrawal, in accordance with the European Directive 2011/83/EU, which protects consumers for online purchases. Since my purchase was made less than 14 days ago, I am legally entitled to exercise this right.
My intention is not to stop using your service—quite the opposite. I would love to continue benefiting from it, but under a monthly plan of €6, which aligns better with my current budget.
I kindly ask that you:
1. Refund the €78 charge in accordance with my right of withdrawal.
2. Convert my subscription to the monthly plan so that I can continue using your service.
Thank you for your consideration.
Best regards,
HelloTalk favors illegal data brokering activities
I have proof that fake users on HelloTalk stole and shared my account data with third parties.
When I reported this to HelloTalk support, I got banned.
Therefore, HelloTalk favors illegal data brokering activities.
HelloTalk 回复2026-04-17
Hi there, we are concerned by your feedback and would like to investigate this matter formally. Please reach out to us at [email protected] with your account details and any relevant information.
This will allow our specialized team to locate your account, review the reason for the enforcement action, and verify the security claims you’ve raised. We appreciate your patience while we conduct this necessary review to ensure all community and data standards are upheld
The company is Chinese and they will ban you for the smallest of reasons without returning your subscription. I got removed for mentioning something political after just a few weeks of paying for a years subscription and they refused to refund it. Stay well clear of these bandits!
HelloTalk 回复2026-04-17
Thank you for sharing your feedback. We understand that account enforcement can be frustrating, especially regarding a paid subscription. Please be assured that we do not take these actions without reason; all accounts are reviewed based on our terms of service to ensure a respectful learning space.
Please reach out to us at [email protected] with a screenshot of the prompt message when you fail to sigtn in (including your HelloTalk ID). This will allow our specialized team to re-examine the specific reason for your ban. We look forward to assisting you through our formal support channel.
This site constantly advertises its vip status to you and its extra courses. When I signed up to the trial lesson the teacher didnt show up and it is very difficult to get a refund (10€ for a trial lesson!)
HelloTalk 回复2026-04-17
We apologize for the inconvenience caused by the missed trial lesson. We take these reports very seriously as we strive to maintain high standards for our educational services.
To help us investigate what happened and process your refund, please submit a feedback ticket in-app or email [email protected] with your HelloTalk ID. This will allow us to locate your transaction and the lesson logs to verify the situation. We are committed to resolving this for you as quickly as possible
Well, I enjoy using it. I specifically only talk to people who are clearly real and more my age. It’s very useful and I don’t think it’s fair to blame the app for the behaviour of people.
I speak to 6 people and I basically have the same sort of conversation with each, because repetition is how I learn.
It gives good access to those who want to practice language exchange. But like most apps that bring people together it attracts some of the wrong people. More should be done to remove time wasters, fakes and scammers. It would be good for users to rate other users. So we can avoid bad users of the app.
Software crashes all the time and deletes all your conversations.
HelloTalk 回复2026-04-17
We apologize for the frustration caused by the app crashes. We have rolled out updates to address stability issues; however, we want to ensure this is fully resolved for you.
Please contact us at [email protected] with your HelloTalk ID and a detailed description of when the crashes occur. This will allow us to look into it and assist you further. Your feedback is essential as we continue to refine our service.
HelloTalk totally sucks. Freshly new registered accounts and even devices get blocked for no reason. The customer service is horrible and their reply is unapologetic. Do not recommend anyone use it.
HelloTalk 回复2026-04-17
We apologize for the negative experience you've had with your new account. To help us investigate this immediately, please email [email protected] with a screeenshot of the prompt message ( including your HelloTalk ID) when you fail to sign in and a copy of this review.
Our team will conduct a thorough review of your account status to ensure a fair resolution. We appreciate your patience and look forward to resolving this matter for you as quickly as possible.
The idea of an application for language exchange is good, the problem is most of the people are using it as a free alternative of Tinder.
On the web there are tons of stories of couples that have met in Hellotalk. Go on youtube and search "I'm Marrying my Language Exchange Partner" to watch one of them.
Developers ask to report people that are using the app for dating purposes, but it's not always possible since the real problem is that people don't write or replay to your messages, if you don't match their requirements, as it does happen in any other dating app.
It's not easy to find serious partners to practice with. If you are a boy you will have one replay for every 50 messages you send; if you are a girl you will have a hundred of messages every day even from people that speak a language you are not interested in.
The developers should develop the application in a way that it can't be used as a dating app, for example not showing profile picture, age and gender to the users, in this way the real purpose of the app comes out, also the possibility to have random voice calls will be great.
Full of scammers, and the app itself violates privacy
I have been a Hellotalk user since 2017 because I wanted to improve my Chinese and Japanese, and I could meet many good people and with some of them I met in Japan and we are still friends. But since 2019, the number of fake profiles and of scammers who ask your whatsapp number after just saying hello has dramatically increased, those scammers have fake profile photo, usually a Chinese model photo downloaded from some chinese site that I can recognize in 2 seconds and want to ask you to invest in bitcoin, etc. When I said I do not have whatsapp they blocked me and that resulted with hellotalk team sending me a warning message because I was blocked by someone, one day I met 5 scammers, they all blocked me when I saw I do not want to exchange whatsapp and then hellotalk banned me, so my account was gone, and I could not complain. Well, from that time, I became able to recognize those scammers and when they ask me whatsapp I directly block them. Now I can recognize them even without chatting with them, you can do it too by controlling : location always in UK or Usa even if they claim to be Japanese and to be in Japan, their time is not japanese time and their native language is English, if you speak with them in Japanese they always reply in google translator English, so I just block them when I see their profile. But there is another bad thing: I never bought VIP because of the fact that if some scammer does not get what he wants, he blocks you and you will be banned, and I tried to use modded app, I always used modded apks until last month when (with version 4.6.6) hellotalk team sent me a message like this: "dear user, we found that you are using an app downloaded from a non-official store. Please download the app from an official store (Google Play Store) within 7 days or you will be not able to send messages and to post moments anymore" What????? they found ?? their system found? they monitor my device, that's extremely bad,
HelloTalk 回复2026-04-17
We appreciate your long-term support and your detailed feedback regarding scammers. To maintain a secure environment, our system utilizes automated checks to flag suspicious activity and unauthorized applications. These are standard security measures implemented specifically to prevent the very scammers and fake profiles you mentioned from exploiting the platform.
Using the official store version ensures you have the latest security patches and privacy protections. If your account has been restricted, please reach out to [email protected] with a prompt message (including your HelloTalk ID) when you fail to sign in. Our audit team will review your case.
Very very poor customer service even though I have been buying VIP account every year.
HelloTalk 回复2026-04-17
We are very sorry for letting you down. Thank you for your continued VIP support over the years—we value your membership and want to resolve any issues you're facing.
Please share more details with us via the in-app feedback tool so we can investigate and provide further help. We are committed to making the necessary improvements to serve you better.
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