iStyles.com

We are sorry to hear about your dissatisfaction. Our Skins are packaged in a hard cardboard envelope that almost always ensures that the products arrive in perfect condition. Your package somehow arrived bent and opened. This does not mean that the packaging was "poor". It was opened by someone and we're guessing that the postman bent it to squeeze it in your mailbox. We asked you for photos and were ready to get a replacement shipped to you but you replied saying that you have put the Skin on and "the sticker fixed itself". As you have experienced, the Skins are flexible and minor folds do not damage it whatsoever. You were happy then and said that your laptop "now looks great". You ordered a custom sized laptop Skin and this was cut precisely to the size specified in the order. Apparently, this was not the size you needed and you had to trim the Skin. When measuring out the dimension you want a Skin cut to, you need to measure the laptop lid physically and not use the dimensions of the laptop provided in online specifications. The dimensions of the flat surface on a laptop lid is usually slightly smaller than the overall size of the laptop. The Skin will be cut to the dimensions specified and it is important that these dimensions are correct. A day later, you wrote in to say that you tried to re-adjust the Skin, dropped it and it is now full of dust and debris. Given the circumstances that you have described, the product no longer qualifies for a return. However, we gave you a really huge discount coupon that you could use to get a replacement (with the right dimensions), and supported you as best as we could in our email replies with huge chunks of tips and information specific to your use case. We hope our emails and the large discount help.

Thank you for revising the review from 1 star to 5 stars. Measuring the laptop directly indeed gives the correct size for the Skin cut because the actual surface dimension of the laptop lid usually differs slightly from the laptop dimensions quoted in online specifications. We're glad to hear that you managed to make the Skin work. The Skin colors may differ from the Sleeve colors for the same design because the print process is different. Skins are digitally printed on cast vinyl and are ultra vibrant. The colors on a Sleeve are infused into the black neoprene material and will thus look a little different. The sleeve print is still of a high quality as it is; just don't compare with the Skin as the Skin will win. We're glad that everything has worked out and that you're happy with the purchase overall. Please let us know if you have any further queries or require assistance.

We are sorry to hear that the Skin did not sit well when used together with your clear case. We've sent you an email earlier on - please reply to that email with digital photos showing the front of your Kobo Libra with the Skin on so that we can assist you further.

We are sorry to hear that you thought that the Skin was something else. This Solid State Faded Rose OtterBox Symmetry iPhone 11 Pro Case Skin that you purchased at https://www.istyles.com/skins/accessory/otterbox/otterbox-symmetry-iphone-11-pro-case/otterbox-symmetry-iphone-11-pro-case-skin-p-449576.html?design=SS-FADEDROSE is not a case as described on the product page. This Skin is made from "premium grade cast vinyl", has a "unique weaved adhesive for fast, easy application and goo-free removal", and "styles your existing OtterBox Symmetry iPhone 11 Pro Case". The "OtterBox Symmetry iPhone 11 Pro Case is not included" and can be purchased directly from otterbox.com if you want this case. We have a range of cases for the iPhone 11 Pro but these are in another category at https://www.istyles.com/cases/

We are sorry to hear that you did not like the Solid State Black Xbox One X Skin set - this has a simple 5 piece flat surface Skin coverage where every piece is basically a rectangular cut (overview at https://create.istyles.com/app/?t=1689 ) and the pieces will not overlap. As this recent order is your 2nd purchase from us, we assume that your previous order for a Patriotic Xbox 360 S Skin 7 months ago went well? The Skin application process is similar and the Xbox One X Skin should actually be a little easier to put on because the surfaces are flat. Did you stretch the Skin pieces by accident during the application process? If stretched, the Skin will be longer than it was and this will explain the overlap. We've just sent you an email - please reply to that email with photos showing what happened so that we can assist you further.