Kaplan International Languages

Hi Leonid, thank you for bringing your concerns to our attention. We want to address the issues you've raised and provide clarity regarding your enrollment process. Kaplan International Languages is a well-established, legitimate educational institution with decades of experience operating language programs across multiple countries. Your payment and booking are secure with us. Regarding the missed meeting on May 7th, your admissions advisor attempted to contact you by phone and email to reschedule for the following day. We understand this was inconvenient, though we did make efforts to reconnect with you promptly. Our admissions team operates from our Bogotá office to efficiently serve clients across the Americas. All team members are proficient in English and trained to support international students throughout the enrollment process. While we don't have a physical office in the USA, this is a common operational structure for international education providers and does not affect the quality or legitimacy of our services. The Student Portal is designed to provide comprehensive information and track your enrollment progress. If you found it unclear, we're happy to provide direct guidance and walk you through the next steps. We'd welcome the opportunity to address any remaining questions you have and ensure your confidence moving forward. Please feel free to contact us directly. Best regards

Hi Manson, thank you for sharing your feedback about your experience at Kaplan Boston! We're delighted to hear that you enjoyed the city and found our teachers welcoming and supportive. We appreciate your positive comments about our activities being fun and interesting. We have policies in place to minimize distractions and encourage active participation during lessons. Your feedback about students being unresponsive and using their phones will be shared with our academic team so we can reinforce these standards and ensure a more focused, interactive classroom atmosphere for all students. We're glad that despite this challenge, you still had a good overall experience and would recommend learning at Kaplan. Thank you for taking the time to share both the positive aspects and areas for improvement. Best regards, - Kaplan Team

Hi Hojat, we understand how disheartening it must be to have your exam attempt marked as invalid, however, we'd like to clarify that the Kaplan English Test and its administration are separate from Kaplan International Languages' language training programs. The exam system, instructions, technical requirements, and support are managed independently by them. We recommend contacting the Kaplan Test Prep support team directly. They will be best positioned to review your case, explain what occurred, and explore potential resolutions. We appreciate you sharing your experience, and we hope the testing team can address your concerns appropriately. Regards, Kaplan International Languages