As you previously communicated, our initial fee is a base fee, and this is very clear in our contract, as well as the many specifics for why it could cost more. We explicitly state it is not a flat fee. There are too many variables outside of our control to predict how long a case will take to resolve. Among them is timely receipt of information requested by the IRS, such as financials when a tax debt exceeds a certain threshold. We cannot be held responsible for a client being unhappy that they did not read the contract, or for the result of a client hindering our ability to satisfy an IRS demand for said required financials. Both Larson and our clients need to play by the IRS’s rules and unnecessary delays cost both us and in the end the client money. We did adhere to our side of the contract and therefore we are unable to meet the demand for a refund.
R
RJ · 写过 2 条评价 · 已认证 · 体验于 2024-11-14 ·
★★★★★
相信拉森能让压力问题变得可控
整个过程良好的沟通,问题得到积极的结果。我很高兴选择拉尔森来为我辩护,这是值得的。
Larson Tax Relief 回复2024-11-18
We are delighted to hear about your positive experience with Larson Tax Relief. Thank you for choosing us to help you with your tax issue.
Your positive experience with Larson Tax Relief is greatly appreciated. We're glad to hear that Kate and Rui were able to assist you effectively. Thank you for sharing your feedback.
Your positive feedback is greatly appreciated! We are thrilled to hear about your fantastic experience with Larson Tax Relief. Thank you for sharing your thoughts.
Hi, Joe. Thanks for the great review - this made our day! Thanks for taking the time to share your feedback. We appreciate your business. -- Larson Management Team
Dear Margie ,
We are so happy to have been able to assist you with your tax issue. Thank you for taking the time to share your experience! -- Larson Management Team
Dear Charles,
We love helping people with their taxes and welcoming them as clients when the time is right. It seems there might have been a bit of a misunderstanding earlier, and I wanted to clarify.
From what you've shared with us, it sounds like you're already in a great position with your taxes, which is wonderful! We often get inquiries about "IRS programs" and "tax settlements," but despite all the advertising, most people don’t qualify. Our goal is to always provide the best advice for you, even if it means we might not gain a new client this time. Our honesty comes from a place of ethics and a desire to act in your best interest, not to sound condescending.
If your situation changes, please don't hesitate to reach out to us for another review. We're here to help!
Best regards
C
Cody Ebbers · 写过 2 条评价 · 体验于 2024-05-23 ·
★★★★★
信息非常丰富
信息非常丰富,非常有帮助,不咄咄逼人或推销。当我有一些问题时,帮助我指明正确的方向。
Larson Tax Relief 回复2024-05-24
Hi, Cody. Thanks for the great review - this made our day! Thanks for taking the time to share your feedback. We appreciate your business. -- Larson Management Team
Thanks for the great review - this made our day! Thanks for taking the time to share your feedback. We appreciate your business. -- Larson Management Team
M
Marcus Cox · 写过 1 条评价 · 体验于 2024-03-28 ·
★★★★★
拉尔森做得很好,解决了……
拉尔森在解决这些问题方面做得很好。 兰迪和她的团队努力工作,让一切恢复正常,重见天日。
Larson Tax Relief 回复2024-04-23
Hi, Marcus. Thanks for the great review - this made our day! Thanks for taking the time to share your feedback. We appreciate your business. -- Larson Management Team
We appreciate your kind words and are thrilled to hear about your positive experience with Randi at Larson Tax Relief. Thank you for recommending us to others in need of expert tax resolution assistance
K
Kurt Metzger · 写过 1 条评价 · 已认证 · 体验于 2024-03-12 ·
★★★★★
该团队非常专业,我…
该团队非常专业,我很欣赏他们的服务。
Larson Tax Relief 回复2024-03-18
Hi, Kurt. Thanks for the great review - this made our day! Thanks for taking the time to share your feedback. We appreciate your business. -- Larson Management Team
M
Michelle · 写过 2 条评价 · 已认证 · 体验于 2024-03-14 ·
★★★★★
兰迪尼克斯粉碎了它
兰迪尼克斯粉碎了它。高效,知识渊博,耐心,工作做得很好!
Larson Tax Relief 回复2024-03-15
Hi, Michelle. Thanks for the great review - this made our day! Thanks for taking the time to share your feedback. We appreciate your business. -- Larson Management Team