# MassGenie 评价与评分 > 来源: OK.one — https://ok.one/review/www.massgenie.com - 域名: www.massgenie.com - 分类: 爱好与工艺品 - 综合评分: 3.9 / 5 (100 条评价) - 评分分布 5→1 星: 58% / 12% / 7% / 3% / 20% - 所在地: United States · Irvine - 数据更新: 2026-08-26 MassGenie（www.massgenie.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 100 条用户评价，属于爱好与工艺品分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 78% 的差评；近 12 个月新增 4 条。数据最后更新于 2026-08-26。 ## 最新评价(第 1/5 页) ### ★☆☆☆☆ The same as others experienced - Gerard Wallis · 2026-08-07 The same as others experienced. I bought 3 pairs of dentures. 6 ROSOP Comfort Dentures were received on August 1. The boxes had the correct dentures picture but inside were cheap looking obviously fake dentures. They looked as though they were 3 D Printed. On August 3, I sent an email with photos saying what was received was possible fraud. I received an email back next day saying if I was unhappy with the products I did not have to return and accept either 50% compensation back in my amex account or buy another product from their other website. I wrote back I only wanted what is consistently shown in the ads on youtube. I heard nothing for two days and yesterday called AMEX about the fraud. They are removing the charge and investigating. Do not trust you will get service or compensation from this company that has at least two other associated companies. ### ★☆☆☆☆ This company is a rip-off - Hajar · 2026-07-29 This company is a rip-off; they send you some bootleg teeth. Nothing like what is in that commercial. Just some bootleg plastic teeth. I think we should all report them to the credit bureau; they are a total rip-off. That line about them returning your money is a Lie also. Do not buy anything from these people; it's all crap Even the name on the package that comes with this is bootleg. ### ★☆☆☆☆ THEFT BY DECEPTION - Thomas McFarland · 2026-07-29 This product runs under 3 other names and is FRAUD. I bought this product the end of last month. I received the 4 set and it is in NO WAY as advertised. I filed a complaint via email and was offered a 50% refund or choose a gift from other products. I took the 50% and got it but I let them know I reported them and their other 3 ad providers to the BBB,Federal Trade Commission, Federal Consumer Protection,and FBI. YOUTUBE should be prosecuted also for allowing them to advertise THAT'S FEDERAL COMMUNICATIONS CRIME !! ### ★☆☆☆☆ You guys ripped my dad off for dentures… - Keith · 2026-07-26 You guys ripped my dad off for dentures .......all your reviews are bad. What are u doing. ....unless u want a law suit he better get one or the other back. .....you have 1 week or im contacting a tracking company to hunt u down ...... ### ★☆☆☆☆ I lost my money - SJano · 2021-07-15 I lost my money. They haven't sent my order, and customer service do not reply my emails. BE CAREFUL > 商家回复 (2021-09-07): Hello Sjano! Thank you for the feedback. We have emailed you regarding your order and we apologize for any inconvenience this has caused you. ### ★☆☆☆☆ I made the mistake of also trusting… - Lori Galpeer · 2021-05-25 I made the mistake of also trusting that they were a legitimate company. I purchased an item; the item was 'cancelled' but the amount they charged certainly was not. I am awaiting response from customer service. Regardless, I am extremely disappointed with this company. Like other reviewers, it is a shame that they are not held accountable. > 商家回复 (2021-05-25): Hello Lori! Thank you for the feedback. We apologize for what happen to your order. We are now looking into these and one of our customer support will contact you further via email. ### ★☆☆☆☆ DO NOT USE TRUST THIS COMPANY - Joy D · 2020-12-08 DO NOT USE TRUST THIS COMPANY. They do not hold their sellers responsible for canceling your order and then reposting the item for $100’s of dollars more. They did not do there do diligence when these situations arise. They just send you out a automated email stating that they are sorry. But what exactly are they sorry for? They do nothing to help or hold there sellers accountable for fulfilling there commitments to the customers. BUYER BEWARE > 商家回复 (2020-12-08): Hi Joy, We appreciate your feedback. We've already sent a notice to seller about what happened to your order. We will let you know if we get more details from them. Again, we apologize for any inconvenience this has caused you. If you have any questions, do not hesitate to email us. Sincerely, MassGenie Customer Service ### ★☆☆☆☆ Was charged 3 separate times for the 1… - Diane Taggart Cambria · 2020-08-15 Was charged 3 separate times for the 1 item that I purchased. Still waiting for a refund and to for the item I ordered to be delivered. Very disturbing. > 商家回复 (2020-08-17): Hi Diane, Thank you for your feedback! We are still looking into resolving the issue about the extra charges. In the meantime, we have contacted one of the concerned department to check for your order delivery status. Please check your email for more information. Sincerely, MassGenie Customer Service ### ★☆☆☆☆ I purchased headphones and returned… - M · 2020-07-21 I purchased headphones and returned them unopened. The refund was never processed— and Massgenie sent me an email saying they can’t help me with a refund. That’s nearly $300 down the drain. Bad bad bad. > 商家回复 (2020-07-21): We sincerely apologize for the inconvenience you experience regarding this order. We also want to thank you for giving us a feedback. As we strive to help all our customer in all the best we can, some decision may be affected by Terms and Condition. If you have any question and need further assistance, please send us an email to customerservice@massgenie.com ### ★☆☆☆☆ I purchased 4 deals about a year and a… - Luis O Matos · 2020-06-20 I purchased 4 deals about a year and a half ago. I obviously have them still as i only needed one code per year. My son has come of age and wanted his own PS Plus membership. I marine my surprise, when NONE OF THE CODES I PURCHASED WORKED! Imagine my bigger surprise, when the message says they have already been used. I am in the process of either having them give me new codes, or I will be getting legal representation. Where I come from that is called fraud. > 商家回复 (2020-07-17): We sincerely apologize for the inconvenience you experience regarding this order. We also want to thank you for giving us a feedback. We will look into this matter further. Please send us an email to customerservice@massgenie.com and we will help you. ### ★☆☆☆☆ Refunded my money after 2 weeks of… - Alexa Naimy · 2020-06-19 Refunded my money after 2 weeks of order was placed. No email why of the refund will never buy from here > 商家回复 (2020-06-19): We sincerely apologize for the inconvenience you experience regarding this order. We also want to thank you for giving feedback about our website and seller. We will look into this matter regarding the notification and we will make sure to have this fixed. If you have any questions, do not hesitate to email us. Thanks. ### ★★☆☆☆ No refund despite what the site says - Patti McSwain · 2020-05-24 I ordered 2 aloe vera bamboo memory foam pillows from this site. I had recently bought one elsewhere and loved it. The photo and description. On the sellers website were exactly as the one i had bought elsewhere. What i received was a similar but lower quality product. The seller did a bait and switch. I contacted mass genie for a refund and return label i sent the photos of what i received. They sent back that they referred my email to the seller and were waiting for a reply. I had not heard anything in 2 days so on the 3rd day i sent another email asking about my refund. It has been 5 days and i have sent 4 emails. Their policy states they would issue a refund within 3 days if the buyer is not satisfied. I made it plain i am not satisfied and asked about their refund policy. Still no reply.going into Memorial day weekend so another 3 or 4 days before i can follow up again. I would love a phone number to call these people. Could someone please post the number? I would not recommend this site. It's clear they dont vet t heir sellers. Update 5-27-20 i received a reply from Mass Genie after Memorial day weekend saying they were issuing a refund to my account. I did receive a refund. I still believe Mass Genie needs to vet their vendors better. > 商家回复 (2020-06-08): We sincerely apologize for the inconvenience you experience regarding this order. We also want to thank you for giving feedback about our website and seller. We have refunded your order. Your purchase amount should reflect on your card already depending on your card issuer. We have sent you an email for the refund transaction reference number so that you can check it with your bank. If you have any questions, do not hesitate to email us. Thanks. ### ★★☆☆☆ Order Cancelled Without Notice - George · 2020-04-25 On April 16th I placed an order with MassGenie for a product sold by Mainstay as well as 2 year product repair policy with CPS. I received an email confirmation minutes after placing my order and $230 was withdrawn from my debit card. After patiently waiting 9 days for my order to be shipped, I emailed MassGenie to find out my order was cancelled without notice. A customer service rep stated the seller could not fulfill the order which resulted in a cancellation. It should be noted that upon placing the order the seller was showing 5 items available in inventory. I would not trust either MassGenie or Mainstay in fulfilling your order. Nine days later I’m now looking to repurchase the item from another vendor and seeing very few options available. > 商家回复 (2020-05-25): We sincerely apologize for the inconvenience you experience regarding this order. We also want to thank you for giving feedback about our website and seller. We will look into this matter regarding the notification and we will make sure to have this fixed. If you have any questions, do not hesitate to email us. Thanks. ### ★★★☆☆ I do enjoy MassGenie - Ashley Noe · 2020-03-21 I do enjoy MassGenie, however there are similar apps that I like better... ### ★★★★☆ A little confusing purchase process but… - Justin Chandler · 2019-11-10 A little confusing purchase process but great deals ### ★★★☆☆ Counterfeit Perfume no Refund - Kathy Tobacco · 2019-09-25 I order a bottle of Dior's Black Opium but it turned out to be a counterfeit. The overall poor quality of the bottle and the fact the juice is clear instead of pinky/orange were my two big clues. When I went to sites showing the differences between real and fake, mine failed every single test. The nib on the sprayer is black and supposed to be white. The black sparkle part of the bottle is dull gray black and the paint is messy around the sprayer. The lettering on the neck of the bottle is too bright a pink and not the softer silvery pink of the authentic bottle. The box itself was cheap and came in a sleeve that is unique from the authentic packaging. When I left a bad review the site immediately took it down. I have posted it many times since and it often stays up no more than a few minutes although I am a confirmed reviewer. When I asked to get a refund I met with silence, red tape and right now I have been on hold for over an hour. They should have just sent me a prepaid mailer and given me a refund. Getting a refund seems to be more complicated than it should be. ***** I added 2 more points because I did just get a refund from Massgenie because the seller evidentially refused. As grateful as I am, I can do much better than "average" with 3 starts because good or great would mean I got the perfume and I loved it. I felt compelled to pay full price at Ulta to contrast with the fake to prove my case and I could have gotten a better deal shopping around but I didn't want the second bottle coming from a discount house. MassGenie's Customer Service Manager, Jeffrey Quimson called me personally today to inform me of the refund and I asked him if he wanted the photos of the authentic bottle next to the fake and he did so I sent them to him. Quimson also reassured me that the listing had been removed per another complaint. Also I noticed that my reviews started to stick the day after I complained about them being taken down. It took a minute but at last MassGenie worked hard to make this right in everyday possible. ### ★★★★★ good site for saving money - Sadon Sada · 2019-09-23 · 已验证 ### ★☆☆☆☆ Not enough info when you first try out… - theochip · 2019-09-20 · 已验证 Not enough info when you first try out massgenie and pushed button to order items for power genie. > 商家回复 (2019-09-20): We sincerely apologize for the inconvenience this issue may have caused you. Is there anything we can do to assist you with order # mgUS0000273722? We hope to hear from you soon. ### ★★★☆☆ Very hard to make a order - Baldev Singh Dadoa · 2019-09-19 ### ★★★★★ First time user--so far so good! - Rebecca · 2019-09-17 --- - 全部评价与筛选: https://ok.one/review/www.massgenie.com - JSON 接口: https://ok.one/api/companies/www.massgenie.com - 评分口径与数据来源: https://ok.one/methodology/