Nomad eSIM

Hi there, we're sorry to hear about your experience. We understand how frustrating it is to see your data run out unexpectedly without receiving any usage notifications. We appreciate your feedback regarding data usage alerts and will share it with our team as we continue improving the app experience.

Hi Oliver, we're sorry to hear that you had little to no internet access in central Nairobi, even though your phone showed a 4G signal. We understand how frustrating it is when the signal indicator doesn't match the actual connection quality. We'll reach out to you directly to investigate what happened and assist you further.

Hi there, we're sorry to hear about your experience and understand your disappointment regarding the refund request. We'll reach out to you directly to review your case and see how we can assist further.

Hi Jean, we're sorry to hear about the unstable connection and issues accessing certain apps. We understand how frustrating it must have been to repeatedly see offline messages despite having a network connection. We'll reach out to you directly to look into what happened and assist you further.

Hi Equus, we're sorry to hear about your experience. We understand how frustrating it must have been that the eSIM only worked properly after enabling roaming on your personal SIM, especially since that defeated the purpose of using it. We're also sorry that the connection was too slow for WhatsApp calls despite following all the recommended settings and having used Nomad successfully in the past. We'll reach out to you directly to investigate what happened and assist you further.