Ogee

Thank you for your feedback, and we're truly sorry to learn about your experience. A member of our support team sent an email your way. Please check your spam or junk folder, as sometimes our messages can accidentally end up there. We're eager to assist you further!

We are truly sorry to hear about your experience and sincerely apologize for the delay in shipping and the condition of your order upon arrival. Due to our recent promotion, we’ve experienced a very high volume of orders and are working as quickly as possible to get every package out, but we understand how frustrating this delay has been. We are also extremely sorry that your lip products arrived damaged, melted, and unusable. This is absolutely not the experience we want for our customers.Please reach out to us directly so we can make this right for you. We appreciate your feedback and the opportunity to correct the situation.

Thank you so much for your continued support! We’re delighted to hear you always have a great experience with Ogee and love our products. Your kind words truly mean a lot to us!

Thank you for the wonderful review! We’re thrilled you love our products and had such a fun experience. We can’t wait to welcome you back again soon!

Thank you for sharing your feedback, and we’re so sorry to hear about your experience with the packaging. We’re happy to know you loved the makeup itself, but we completely understand how frustrating the flaking and mess must have been. Our tubes are designed to maintain their finish under normal storage conditions, but exposure to other makeup products, chemicals, oils, or certain substances inside makeup bags can sometimes affect the outer coating and tubing material over time. We always recommend storing products separately and keeping them clean and dry to help preserve the packaging quality. We truly appreciate you bringing this to our attention, as customer feedback helps us continue improving both our products and packaging. Thank you again for your support and honesty!

Thank you so much for your kind words! We’re thrilled to hear that you love the products and that they exceeded your expectations. Your support truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!

Thank you for your feedback, and we sincerely apologize for the frustration and confusion surrounding the pricing and shipping charges. We understand how disappointing this experience must have been, especially after reaching out for clarification and not receiving a follow-up response. That’s not the level of communication or transparency we aim to provide. Your concerns have been noted, and we truly appreciate you bringing this to our attention so we can review and improve both our pricing, communication, and customer support experience. A team member will be reaching out shortly!

Thank you for being a repeat customer! We’re so happy you continue to enjoy the product and appreciate your support!

So happy to hear that! Thank you for the amazing feedback — we’re so glad you’re loving the products and truly appreciate your support!

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both our company and customer care. We truly appreciate your support!

Thanks so much for your kind words—we’re glad you’re loving the sticks and using them daily! We understand the price can be a consideration, and we truly appreciate your support. We’re always working to deliver the best quality and value, and we hope to keep earning your loyalty 💛

Thank you for your feedback! We’re so glad the products have been gentle on your skin and easy to use. We appreciate your comments on the foundation and delivery costs, and we’ll share them with our team. Thanks again for your support!

Thank you for sharing your experience—we’re really sorry to hear this happened and understand how frustrating it must have been. This isn’t the experience we want for our customers, and we’d truly like the opportunity to make things right. We did reach out here to request a bit more information so we could locate your order and assist further, but unfortunately we didn’t receive a response. Please feel free to reply with your details so we can look into this for you. We’d love the chance to help.

Thank you so much for your continued support! We’re thrilled to hear you’ve had great experiences with both our products and shipping. Your recommendation truly means a lot to us!

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that our team was able to quickly make things right for you. Providing both great products and great customer service is always our goal—so your feedback truly means a lot. We appreciate your support!

Thank you so much for your thoughtful feedback! We’re thrilled to hear how much you’re loving our Face Sticks—they really are designed for that effortless, natural finish, so it’s great to know they’ve become a staple in your routine. We also appreciate your honest thoughts on the Complexion Stick. Feedback like this is incredibly helpful, and we’ll be sure to share it with our team as we continue to improve our products. Thanks again for your support. We’re so glad you’re enjoying the brand overall!

Thank you so much—we’re thrilled to hear you love our lipsticks! 😄 A lip liner is a great suggestion, and we’ll definitely share your feedback with our team. Stay tuned… you never know what we might have in the works!

Hi Casey - We’re very sorry to hear about your experience, and we truly understand how frustrating this must have been. We take concerns like this seriously, especially when it comes to product quality and communication. After seeing your review, we did request additional information through the review form so we could locate your order and make this right, but unfortunately we haven’t received a response yet. Without order details, we’re unable to access your purchase or assist further from this platform. What you’ve described is not the experience we want for any customer. Issues with packaging or functionality are absolutely something we want to resolve right away, and we’d be happy to arrange a replacement or refund once we’re able to locate your order. Please reach out to us directly at [email protected] with your order number or the email used at checkout, or respond to our previous outreach so we can prioritize this for you. We would like to suggest checking your spam/junk/promotions folders for an email reply from our team, as sometimes our email responses will land there instead of your email's inbox. We’re here to help and want to ensure this is resolved as quickly as possible.

Thank you so much for your thoughtful feedback—we’re so glad you’re loving the coverage and texture! 💛 We appreciate you pointing out the undertone as well; we understand how important it is to find the perfect match. Your insight is incredibly helpful and will be shared with our team as we continue to improve our shades.

Thank you so much for your kind words! We're thrilled to hear you're loving Ogee’s products and had a great experience with our customer service. Your support means the world to us!