PetLink

Hi Jeff, We are very sorry to hear about the charging issues you experienced. We know how stressful it is to worry about a pet's location, especially when you did everything right to try and conserve the battery. It is certainly not our intention for you to feel like you have to buy a second unit just to maintain coverage. Please contact us at [email protected] so we can investigate the unit.

Hi Allison, thank you for the great review! The silicone tags are great for alleviating the jangling sound we get with traditional tags, and we're glad you love it. We wish you and your pet the best :) Thank you, The PetLink Team

Hi Donald, thank you for the great review! We wish you and your pet the best :) Thank you, The PetLink Team

Hi Renee, thanks for the lovely review! We are happy you value our website and have put in a lot of work into making it user friendly for all our pet owners. That said, if you ever have trouble, please email us at [email protected]. We wish you and your pets the best :) Thank you, The PetLink Team

Hi Vivian, We are sorry to hear that you are still having trouble receiving your registration code and that our previous support attempts did not resolve the issue. We understand how frustrating it is to wait. We are taking this seriously and have contacted you directly to expedite a solution.

Hi Debbie, thank you for the kind review! The website was designed specifically with you and your pet in mind. We wish you and your pup the best :) Thank you, The PetLink Team

Hi there, thank you for the nice review! We wish you and your pets the best :) Thank you, The PetLink Team

Hi Jerri, thank you for the kind review! We are always here to help if you dog is ever lost. We wish you and them the best :) Thank you, The PetLink Team

Hi Nicholas, thank you for the great review! We wish you and your pets the best :) Thank you, The PetLink Team

Hi Michael, thanks for the great review! We have incredible customer service agents who are commited to helping owners and pets in need. We wish you and your pets the best :) Thank you, The PetLink Team

Dear David, We are so sorry to hear that the GPS device and app did not work for you on the 4th of July, especially knowing how stressful that holiday can be for pet safety.We clearly missed the mark by not properly communicating the phone or operating system requirements in our advertising. We understand your frustration with this, especially after you incurred extra expenses to keep your pet safe. We are currently looking into our listings to ensure system requirements are clearly stated moving forward. A member of our team will be reaching out to you directly within 24-48 hours regarding your return and refund.

Hi Relly, thank you for the great review! We wish you and your pets the best :) Thank you, The PetLink Team