我在一家医疗保健公司的营销/传播部门工作。我们公司收到了大量似乎来自 PrivacyHawk 客户的电子邮件,要求我们不再向他们发送促销电子邮件。
这些电子邮件是从客户的电子邮件地址和全名发送的,因此包含客户的电子邮件地址和全名。迄今为止,在所有情况下,客户电子邮件地址均未出现在我们的任何电子邮件联系数据库中。
这意味着 PrivacyHawk 会将客户的电子邮件地址和姓名发送给原本没有这些信息的公司。
PrivacyHawk 回复2025-11-12Thank you for taking the time to share this, we take these kinds of concerns very seriously, and I’d like to clarify a few key points.
PrivacyHawk never shares, sells, or distributes our users’ information to any company. What you’re describing sounds like a false positive triggered by our Digital Footprint and Unsubscribe tools.
Here’s how it works: when a user connects their email to PrivacyHawk, our tool scans their inbox for email domains that may represent potential privacy vulnerabilities, meaning companies that have emailed them in the past. The tool then helps users send opt-out or unsubscribe requests directly from their own email account. This ensures the requests come from the user, not from PrivacyHawk, and only to companies whose domains appeared in their inbox scan.
Occasionally, a company’s domain may appear in a user’s inbox indirectly (for example, through forwarded or referenced emails), which can result in a false positive, a situation where a user sends a request to a company they don’t actually have a relationship with.
We understand how this can be confusing, and we’re continually improving our detection methods to minimize these rare occurrences.
Privacy and transparency are at the core of everything we do, and we’re always happy to explain our process further. If you’d like, you can reach us directly at [email protected]