# Railbookers 评价与评分

> 来源: OK.one — https://ok.one/review/www.railbookers.co.uk

- 域名: www.railbookers.co.uk
- 分类: 旅游度假
- 综合评分: 4.6 / 5 (101 条评价)
- 评分分布 5→1 星: 87% / 1% / 2% / 2% / 8%
- 所在地: United States · London
- 数据更新: 2026-08-12

Railbookers（www.railbookers.co.uk）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 101 条用户评价，属于旅游度假分类，口碑优秀。88% 的评价为 4 星及以上，8% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-12。

## 最新评价(第 1/6 页)

### ★★★★★ 瑞士和加拿大
- .ISK · 2026-08-05

我第一次使用 Railbookers 组织瑞士之旅是在 2026 年 3 月，Asheca 在电话和电子邮件方面都表现出色。我现在已经通过 Railbookers 组织了 2027 年 7 月去加拿大的旅行，他们让这次旅行变得如此轻松愉快。由于我希望更改原来行程的航班时刻表，我通过电子邮件和电话与 Railbookers 的工作人员取得了联系。所有人都非常有礼貌、理解并且专业地满足我的变化。谢谢阿什卡、米娅、凯瑟琳和卡莉。

> 商家回复 (2026-08-05): We're delighted to hear that you've chosen Railbookers for another adventure! Thank you for trusting us with both your Switzerland trip and your upcoming Canada journey. It's wonderful to know that Asheca, Mia, Katherine, and Carley made the planning process easy and enjoyable, and that each member of our team provided courteous, professional support while helping with your itinerary changes. We'll be sure to share your kind words with them. We truly appreciate your continued confidence in Railbookers and hope you have an incredible trip to Canada next year!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 感谢安东尼让我们度过了一段非常愉快的时光……
- Phil Shearsmith · 2026-07-31

感谢 Anthony 与我们进行了一次非常愉快的电话交谈，并为我们讲述了前往的里雅斯特以及通过 3 条特殊风景路线返回伦敦的旅程。太棒了，如此简单，并在通话结束时确认了一切。优质的服务。

> 商家回复 (2026-08-03): Hello Phil,
We're so pleased to hear about your positive experience with Anthony! Providing clear, personalized service is what we strive for, and we're glad he helped make planning your scenic rail journey simple and enjoyable. Thank you for your kind feedback, and we wish you an amazing trip to Trieste and back to London!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 我想花点时间来认识……
- Tony Matrisciano · 2026-07-17

我想花点时间来表彰 Railbookers 团队为我提供的出色客户服务。

在与两个不同客户合作的过程中，我有机会与萨曼莎、麦克斯韦、戴维斯以及最后的凯利·伦德奎斯特进行了交谈。每一次互动都是专业、友好且知识渊博的。多次致电客户服务并始终从与您交谈的每个人那里获得这种水平的服务是很少见的。

我特别想认识凯莉·伦德奎斯特。我打电话去付款，还需要把酒店房间从一张床换成两张床。她不仅立即知道可用的选项，而且还以一种让我对她的建议充满信心的方式进行解释。她找到了另一家酒店，不仅满足了我客户的两张床的需求，而且实际上还为他们节省了钱。更令人印象深刻的是，她花时间解释了为什么她更喜欢这家酒店，并指出它的位置更好，步行即可到达餐厅和景点，而原来的酒店更加偏僻，需要交通才能进入城镇。

听凯莉描述阿拉斯加，说实话，听起来就像是去过那里很多次的人。当您帮助客户计划假期时，这种第一手知识和真诚的热情是非常宝贵的。

作为旅行顾问，优秀的供应商合作伙伴至关重要，而 Railbookers 团队无疑赢得了我的信任。感谢 Samantha、Maxwell、Davis，尤其是 Kelli，感谢你们让每一次互动都变得积极。请转达我的谢意——他们是贵公司的巨大资产。

再次感谢您对我的客户如此周到的照顾，让我的工作变得更加轻松。真的很感激。

托尼·马特里夏诺
旅行顾问
4永扬旅游有限责任公司
Avoya Travel Network 中的独立机构

> 商家回复 (2026-07-17): Hello Tony,
We truly appreciate you taking the time to share such thoughtful feedback about your experience with our team.
It’s wonderful to hear that Samantha, Maxwell, Davis, and Kelli consistently provided the knowledgeable, friendly, and professional service that we strive to deliver. We know how important it is for travel advisors to have trusted partners, and we're delighted to know we've earned your confidence.
We especially appreciate your kind recognition of Kelli. Her dedication to finding the best solution for your clients while sharing her knowledge and expertise is exactly the level of service we aim to provide. We will be sure to pass along your comments to Kelli, as well as to Samantha, Maxwell, and Davis. They will be thrilled to know their efforts made such a positive impact.
Thank you again for your partnership and for trusting Railbookers with your clients' travel plans. We look forward to continuing to support you and your clients on many more memorable journeys.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★☆☆☆☆ 支持少于我的预期
- Anne Moir · 2026-07-13

我想我可以直接购买火车票和酒店住宿，这样就不会更困难，而且还能省钱，但如果你信心不足，那么 Railbookers 可能是一个不错的选择。

> 商家回复 (2026-07-16): Hello Anne,

Thank you, Anne, for taking the time to speak with me. We appreciate the opportunity to discuss your experience and better understand what occurred.

We are also glad we had the opportunity to review your concerns together and explain the circumstances surrounding the issues you encountered. We understand how concerning it can be when a driver is not immediately located upon arrival, and we appreciate the opportunity to clarify the situation.

As discussed, the designated meeting point for the private transfer was clearly outlined in the detailed itinerary included with the Travel Documents. In the event the driver could not be located, both the local transfer provider's contact information and Railbookers' 24-hour emergency assistance numbers were also provided so immediate assistance could be arranged.

We regret the delay in locating the driver and appreciate you bringing your concerns to our attention. We are pleased the transfer was ultimately completed successfully and hope you enjoyed the remainder of your journey.

Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 今天刚订了去爱丁堡的机票
- Clare Dickinson · 2026-07-06

今天刚预订了去爱丁堡的旅行，与顾问安东尼·卡辛格纳联系，预订了我们想要的东西。  从报价到预订的整个过程都很简单，他帮助我们定制了部分旅行以适合我和我的丈夫。  
我们已经等不及我们的冒险了。
谢谢你
克莱尔和克雷格，英国曼彻斯特

> 商家回复 (2026-07-07): Hello Clare,
Thank you for your kind feedback! We're thrilled to hear Anthony Casingena helped you customize your Edinburgh vacation and made the journey from quote to booking so seamless. We'll be sure to recognize Anthony for his outstanding service. We appreciate you choosing Railbookers and wish you and your husband an incredible trip filled with lasting memories!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 凯莉·伦德奎斯特太棒了
- Kristy · 2026-07-06

凯莉·伦德奎斯特太棒了。她为我作为旅行社的第一次旅行提供了很大的帮助。让它看起来像小菜一碟。减轻了我很大的压力。她让我和我的成员一直在笑。

> 商家回复 (2026-07-07): Hello Kristy,
It means so much to hear that Kelli helped make your first trip planning experience such a success! We're delighted she was able to guide you through the process, ease the stress, and create a fun atmosphere for you and your members. We'll be sure to pass along your wonderful feedback. We look forward to working with you again!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 我与 Kelli Lundquist 合作制定了 Amtrak 行程。
- Amanda Barondeau · 2026-07-02

我最近与 Kelli Lundquist 合作完成了 Amtrak 的预订。她的个性和客户服务技巧非常出色。她的反应非常彻底、知识渊博且迅速。优质的服务！

> 商家回复 (2026-07-07): Hello Amanda,
We’re thrilled to hear that Kelli provided such outstanding service during your Amtrak booking. Her thoroughness, expertise, and prompt communication are qualities we’re proud to have on our team. Thank you for taking the time to share your experience, and we hope you have a wonderful trip!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 铁路旅行的绝佳解决方案！
- derekf · 2026-06-30

在联系 Kelli Lundquist 之前，我对 Railbookers 一无所知。她立即​​解释了一切，她的专业知识让我感到完全放心。我一定会再次联系凯莉进行客户预订！

> 商家回复 (2026-07-01): Hello Derek,
We're so glad Kelli was able to make your introduction to Railbookers such a positive experience! Providing clear guidance and expert support is exactly what we strive for, and we're delighted to hear she helped you feel completely at ease. We truly appreciate your kind words and look forward to assisting you and your clients again in the future!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 这是我第一次 Railbookers 旅行……
- ann · 2026-06-26

这是我在意大利的第一次 Railbookers 旅行，共 8 人，为期 10 天！哇 - Cyrus Younkin 让这种体验变得无缝。当我们做出改变时，他非常乐于助人且耐心。我无法形容这次旅行计划是多么愉快和轻松。谢谢谢谢预订过程很顺利，赛勒斯很棒 - 服务非常好

> 商家回复 (2026-06-29): Hello Ann,
What a wonderful review—thank you for sharing it! We’re thrilled your 10-day Italy trip for your group was such a great experience from the very beginning. It’s especially rewarding to hear that Cyrus provided exceptional service and made the booking process smooth, flexible, and enjoyable. We’ll be sure to recognize him for his outstanding work. We look forward to helping you plan your next Railbookers adventure!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★☆☆ 失望的顾客
- HARRY GREENLEE · 2026-06-16

这是我第三次通过铁路订票网站预订，我的第一次旅行是瑞士，这是一次很棒的旅行，但是当我在那里检查我的火车票时，我错过了最后一趟火车，我能够联系他们，他们将我的车票传真到酒店，只剩下小步舞，我的下一次旅行是去年在加拿大，再次是一个很好的提示，但是他们包括从路易斯湖到天空度假村的旅行，但是没有从酒店到天空度假村的交通，所以我从来没有去，我正打算尝试散步，大约是2英里，但是酒店说附近没有野生动物，不会躺着。我的第三次也是最后一次旅行将于 2026 年 8 月前往苏格兰，我去年 2025 年 5 月预订了这次旅行，因为我想乘坐他们去年确认的哈利波特火车头等舱，就在旅行前一个月，他们告诉我没有座位，所以我将乘坐标准舱。这让很多人感到非常沮丧，因为我是一个单身旅行者，他们为了一对夫妇而撞了我，我永远不会知道原因，所以这绝对是我最后一次和他们一起旅行。

> 商家回复 (2026-06-25): Hello Harry,

We appreciate you taking the time to share your experience. It's disappointing to hear that, after enjoying your Switzerland vacation in 2018, your more recent experiences have left you feeling let down. While we're sorry your travels didn't unfold as you had hoped, we'd like to provide some additional context.

Regarding your Switzerland trip, we sincerely apologize that one of your rail tickets was inadvertently omitted from your travel documents. Thankfully, the missing ticket was provided before it affected your journey, allowing your travel plans to continue without interruption.

We're also sorry to hear about the transportation challenges you encountered in Canada. While the gondola excursion was included in your itinerary, transportation to and from the attraction was not part of the package. As outlined in the travel documents, some hotels may offer complimentary shuttle service, and guests are encouraged to check with the hotel directly regarding availability. Had we been made aware of the issue while you were traveling, we would have been happy to assist by contacting the hotel to help determine what options were available. Although transportation was outside the scope of your package, we were still pleased to extend a goodwill gesture in recognition of your disappointment.

We also understand your frustration regarding the Jacobite Steam Train on your upcoming Scotland vacation. This season was particularly challenging, as the operator delayed the start of service, resulting in an exceptionally high volume of guests attempting to secure reservations once tickets were released. Our team booked your seats as soon as inventory became available; however, First Class had already sold out. Rather than have you miss this iconic experience altogether, we secured Standard Class seating, adjusted your reservation to reflect the fare difference, and provided an additional goodwill gesture in acknowledgment of your disappointment.

We never want a guest to feel that their concerns have gone unheard. While some aspects of travel are outside of our control, we remain committed to being transparent, finding solutions whenever possible, and supporting our guests every step of the way. We appreciate your feedback, and we will continue using it to improve the experience we provide to future travelers.

Kind regards,
Christine Mynear
Service Recovery Specialist
Railbookers Group

### ★★★★★ 夏洛特和艾丽莎的工作太棒了……
- Kerri · 2026-06-04

夏洛特和艾莉莎的合作非常棒！
他们非常迅速且知识渊博地回答了我所有的问题，而且问题很多！
他们非常专业和友好，协助定制预订。
我肯定会再次与他们预订。

> 商家回复 (2026-06-08): Hello Kerri,
Creating a seamless and personalized booking experience is what we strive for, and we are delighted to hear that Charlotte and Alyssa delivered exactly that. Their professionalism, friendliness, and attention to detail helped make the planning process easy and enjoyable. We appreciate you taking the time to recognize their efforts and look forward to assisting with your future travel plans.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 克劳迪奥的合作非常棒
- Carol · 2026-06-01

我很高兴与 Claudio 合作为客户创建定制行程。克劳迪奥花时间准确了解我的客户的需求，并帮助策划了一个完全符合客户兴趣和旅行风格的行程。他提供了宝贵的建议并回答了我和我的客户的所有问题。

> 商家回复 (2026-06-02): Hello Carol,
We’re thrilled to hear about your positive experience working with Claudio. It’s wonderful to know that he took the time to understand your client’s unique interests and travel style, helping to create a custom itinerary that perfectly matched their expectations. We’re also pleased that his thoughtful recommendations and responsiveness helped answer all of your and your client’s questions along the way. We’ll be sure to share your recognition with Claudio. Thank you for choosing Railbookers, and we look forward to helping you create many more exceptional travel experiences for your clients.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 我很高兴与……一起工作
- Harriet Pinn · 2026-05-26

我很高兴与铁路预订团队的几位不同成员一起工作，每个人都非常有帮助。今晚我和一位客户遇到了转会问题，希拉里很快就处理了这个案子，并为我解决了这个问题。我期待着将来与 Railbookers 合作并进行更多预订

> 商家回复 (2026-05-27): Hello Harriet,
Hearing feedback like this means so much to our team. We’re delighted to know that your experiences with Railbookers have been consistently positive and that Hillary was able to provide quick assistance when your client needed support. We truly value your partnership and are excited to continue working together on future travel experiences.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★☆☆☆ 被咬了两次！
- michael cast · 2026-05-21

这是我发布的关于这家公司的第二条差评……我们（我的妻子作为 70 岁生日的惊喜）预订了一次非常昂贵的旅行，但遗憾的是我在出发前住院了……我们想做的就是推迟，但除了“请查看条款和条件”之外，客户服务为零……然后我给首席执行官办公室发了电子邮件，但什么也没有！……所以 100% 的损失！

停止媒体......我的失望被客户服务所接受，他们的回应非常专业，并恢复了我的信心......谢谢

> 商家回复 (2026-06-03): Hello Michael,

Thank you for updating your review. We were sorry to hear about the circumstances surrounding your trip and the disappointment you experienced during such a difficult time.

We appreciate you giving us the opportunity to review your concerns, and we are pleased that our Customer Service team was able to assist and help restore your confidence in us. Thank you as well for your kind words about the support you received.

We wish you all the very best and look forward to assisting you on your upcoming journey.

Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 作为代理
- Aimee Scott · 2026-05-21

作为代理商，Railbookers 是我为客户策划的任何定制铁路旅行的首选供应商。他们的铁路、酒店和短途旅行库存远远优于业内其他公司。我值得信赖的客户经理克劳迪奥·马林 (Claudio Marin) 确实是一位策划者 - 没有一次太小或太复杂的旅行，他不是英雄。他的及时性、对细节的关注以及对旅行的整体热情贯穿于我们合作的每一个行程中。

> 商家回复 (2026-05-22): Hello Aimee,
We sincerely appreciate your wonderful feedback and your partnership with Railbookers. It’s fantastic to hear that our rail, hotel, and excursion offerings continue to stand out within the industry. Claudio will be especially grateful for your recognition — his dedication to crafting seamless and personalized itineraries is something we value greatly. Thank you for allowing us to be part of creating memorable journeys for your clients.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 安妮塔·布鲁克斯修好了！
- JULIE · 2026-05-20

安妮塔·布鲁克斯（Anita Brooks）能够对我的客户的行程进行更正，而在过去的六个月里，没有人多次尝试过这一点。

> 商家回复 (2026-05-20): Hello Julie,
Thank you for sharing your experience. We are so pleased to hear that Anita Brooks was able to successfully make the correction to your client’s itinerary after so many previous attempts over the past several months. Anita’s persistence, attention to detail, and dedication to finding a solution are qualities we truly value, and we will be sure to share your kind recognition with her. Thank you again for taking the time to acknowledge her efforts.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 安妮塔很棒
- Greta Bordelon · 2026-05-19

安妮塔很棒，很有耐心，而且知识渊博

> 商家回复 (2026-05-20): Hello Greta,
We’re so happy to hear Anita provided such a wonderful experience for you! Her patience, knowledge, and commitment to helping our guests truly make a difference, and we’ll be sure to share your feedback with her. Thank you for taking the time to recognize her efforts!
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 安妮塔是一位摇滚明星
- Ashley · 2026-05-19

安妮塔正在加倍努力解决我客户的预订问题，我很欣赏她的诚实、透明和愿意寻找解决方案。解决问题的一部分是倾听，另一半是行动，安妮塔在这两方面都做得很好。

> 商家回复 (2026-05-20): Hello Ashley,
Thank you for taking the time to recognize Anita’s support. We’re very pleased to hear that her transparency, responsiveness, and dedication to resolving your clients’ booking issue made such a positive impression. Listening carefully and following through with action are essential parts of great service, and we’re glad Anita delivered both throughout the process. We truly appreciate your kind feedback.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★☆☆ 甚至在我们开始之前就失败了
- Mark Sullivan · 2026-05-18

上周询问了一次旅行，并与他们合作对爱丁堡往返/出发进行了一些定制，周五下午回复了电子邮件，要求致电预订行程，但没有回复，所以我在接下来的周一早上回电，却发现限时促销结束了，我们的折扣不再提供，管理层也不愿意履行这笔交易，尽管没有提到促销将于周一结束，也没有尝试在此之前回复我们的电话。形式很差；我对他的公司查看评论以及对有困难的旅行者的缓慢反应表示怀疑，但我想我们可能会看到 Railbookers 在实践中是如何工作的，我想我们得到了答案。他们甚至在开始之前就无法做好准备。 
更新;一小时后，我接到电话并告知 Railbookers 将享受折扣。如果公司在销售结束时通知我，所有这些焦虑都是可以避免的。

> 商家回复 (2026-05-19): Hello Mark,
We are sorry to hear about your frustration regarding the booking process and appreciate you bringing your concerns to our attention. Our records indicate that Peter was in contact regarding your inquiry, and we apologize for any misunderstanding surrounding the timing of the flash sale and the follow-up communication.
While flash sale promotions are subject to specific booking windows, we are pleased that our team was ultimately able to honor the discount for your trip. We understand how important clear communication is during the planning process and appreciate your feedback regarding your experience.
Thank you again for sharing your comments and for giving us the opportunity to address your concerns.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

### ★★★★★ 肖恩·迈克尔·多德曼听了我的……
- JA · 2026-05-14

肖恩·迈克尔·多德曼（代表我的客户）听取了我的担忧并解决了问题。他愿意以令人满意的方式解决问题，并且在整个过程中表现出的热情和幽默令人非常赞赏。

> 商家回复 (2026-05-15): Hello JA,
Hearing about experiences like yours is incredibly rewarding for our team. We are delighted to hear that Sean Michael Dodman listened carefully to your concerns and worked to resolve the issues for your clients in a positive and professional manner. His commitment to customer care, along with his warmth and humor throughout the process, is exactly the experience we strive to provide.
Kind regards,
Dana Miley 
Service Recovery Specialist
Railbookers Group

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