It took quite a while for the order to arrive. One pair of shoes has a terrible smell. They are sandals & I'm not even sure if I want them touching my skin! The blouse fits big & as someone else said, does not look as good as the ad. The fabric seems as though it has zero breathability. The other pair of shoes are just plain cheaply made & have no support or cushioning, feels like slippers. They are making the return process incredibly difficult & keep offering more & more of a discount in an effort to have me keep them. Even when my reason for the return was clear that I did not want them!
Roselinlin 回复2023-07-21
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and return process.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
Sorry to hear that the product does not meet your expectations. We are collecting feedback from our customers and working on providing more choices of fabrics. We also have been paying attention to the quality issues and keep working on improvement.
We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the item. If you still wish to return the item, please check the latest email we sent. we have emailed you the return label 2 days ago. If you can not find the return label, please contact us via online chat: https://roselinlin.com/contact-us
Again, thank you for reaching out to us here. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regards,
Echo
ROSELINLIN
loved: I loved the organization of the products. It was very easy to find what I was looking for. I also love the special offers as I spent more and reached discount incentives.
Dissatisfied: However, when I tried to choose my discounted merchandise because I had spent more than $50 the link was broken. I then passed a spending threshold and was sent a text with a discount code. I was thrilled for an additional 20% off my order. However, when I went to my cart to purchase and finish my order there was no where to enter my code. I was also told I qualified for free shipping and chose that when checking out. When my confirmation receipt was finished my shipping was not free, but cost almost 30% of my total purchase.
I tried to initiate a live chat, believing that a representative would fix these technical errors, but did not get a reply. I would love for you to fix these dissatisfactions. It would be fun to write a review sharing that you were prompt in fixing technical errors.
Well I like so much the clothes, is easy to choose and I´m so happy when I can buy what like me. The think that doesn´t like me it´s the time for delivery.
This site is beautiful - I love all the dresses and tops that I am seeing. I initially chose 6 items to order but cut it back to 1. I won't order more until I see the quality of the dress. I'm hoping this will be my go to site to order clothes!
Easy ordering. Delivery is slow. Quality is decent in terms of how garments are made, but some fabrics are questionable as far as durability and wear. They don't look as good in person as they do on the models.
Everything went easy. I asked for faster delivery as I am traveling and there was no answer. Shipping is $10.00 and I get they could do better then 20 days??
Website was easy to use; i was able to apply discount coupon with no issues. I was able to find all items in color i wanted and size i wanted. This is my 6th order on this site; will gladly continue to shop here.
Perfect place for budget friendly beautiful clothing
A doctor I work with introduced me to the site and I love it. I'm having a ceremony and needed a linen dress, this site is perfect for the look we're going for with reasonable prices.
I haven't received it yet, or haven't heard if it was shipped, or if it's getting ready to ship. I'll let you know when I get it. You took my money from my credit card and that's it.
You should NOT make returns so difficult. It discourages customers from buying from you if they cannot return merchandise. If you want loyal customers, make it easier to return items not hard. Do not haggle. Stop offering discount to keep merchandise the customer doesn't want. Just give them their money back. This creates an incentive for them to continue shopping with you and to buy more.
Also, factually label the material of your products. Examples include, cotton, rayon, polyester, silk, nylon, ... Jersey does not tell me what the fabric is.
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