# Ross Simons 评价与评分 > 来源: OK.one — https://ok.one/review/www.ross-simons.com - 域名: www.ross-simons.com - 分类: 购物与时尚 - 综合评分: 3.6 / 5 (103 条评价) - 评分分布 5→1 星: 56% / 6% / 9% / 4% / 25% - 所在地: United States · Cranston - 数据更新: 2026-08-10 Ross Simons（www.ross-simons.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 103 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：62% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 97% 的差评；近 12 个月新增 101 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 不要把你的珠宝卖给他们！！！！！！ - Happy in VA · 2026-08-02 我从罗斯·西蒙斯那里买了几件商品，我对它们都很满意。 几个月前，我卖了两枚钻戒给他们。这些物品价值约 7,000 美元，他们以 1550.00 美元购买。 虽然我觉得他们给我的钱不够，但我还是接受了。 最近，我在浏览 Ross Simons 网站时，发现了我出售的两枚戒指。 他们以 7,990.00 美元的价格出售戒指（比他们付给我的钱多了 6,440 美元）。 我完全震惊了，尽管我知道珠宝的加价很高，但这完全是在利用专门的顾客。 我永远不会再从他们那里购买。 我可能会把这些物品卖给当铺/黄金买家赚更多的钱。 他们的广告说他们提供“最高的价格”。 显然这没有发生在我身上。 ### ★☆☆☆☆ 我对此感到非常沮丧…… - Esther · 2026-07-21 我对这家公司感到非常沮丧。在几个月、近一年的时间里，我多次要求他们停止向我发送目录，但他们仍然继续发送。 我曾多次联系客户服务，每次都让我相信我的请求已得到处理。不幸的是，一切都没有改变，我继续收到不需要的目录。 在这一点上，感觉我的要求根本被忽略了。尊重客户选择退出营销邮件的决定不应该这么困难。我希望这次审查能够鼓励该公司改进处理这些请求的方式并尊重客户的偏好。 > 商家回复 (2026-07-27): We understand your concerns and agree that opt-out requests should be handled promptly and accurately. We regret that this has not been your experience. To investigate this matter thoroughly and ensure the appropriate action is taken, we have reached out to request additional information so that we can review your account and identify why the catalogs have continued to be mailed. ### ★☆☆☆☆ 珠宝质量很糟糕 - Noelle M. · 2026-07-17 我购买了一条粉红色蓝宝石永恒戒指，应该是 18 克拉玫瑰金和 925 纯银。第一次购买时，戒指不是正圆，而且是弯曲的。换了，同样问题。我说无论如何，我都会保留它，因为我认为质量至少会完好无损。我的假设是错误的。我的手指开始变绿，表带立即变成看起来脏兮兮的铁锈色。如果您喜欢花很多钱却收到质量很差的珠宝，我不建议您从这家公司购买。我非常小心地保管我的珠宝，这对它们的销售并没有什么影响。 > 商家回复 (2026-07-20): We are sorry to learn that you have been disappointed with your pink sapphire eternity band. Rose gold over sterling silver, as with all gold-over-silver jewelry, can naturally fade, or tarnish over time depending on factors such as wear, exposure to moisture, skin chemistry, cosmetics, lotions, and other environmental conditions. Once the plating begins to wear, the underlying sterling silver may become more visible and can require cleaning or replating to restore its original appearance. We understand your concerns regarding both the shape of the ring and its appearance after wear. While many customers enjoy gold-over-silver jewelry as an affordable alternative to solid gold, it does require different care and maintenance than solid gold pieces. ### ★☆☆☆☆ 我的名字是卡洛斯，我刚刚与……交谈过。 - Carlos Archila · 2026-07-16 我叫卡洛斯，我刚刚与客户服务主管珍妮·李交谈过，我打电话的原因是我想卖一枚在罗斯·西蒙斯那里购买的戒指，把戒指带到一家珠宝店，我被告知这枚 10k 金锤打戒指甚至没有镀 10k 金，我把这个信息告诉主管珍妮·李，她平静地告诉我，他们在销售的产品上使用最低质量的黄金，我从他们那里购买了几件，珠宝店告诉我其他件也镀了金。而且它们甚至都不是 10k 金，而我与 Jenny Lee 主管交谈时，即使我告诉她我的名字是 Carlos，她也叫我“妈妈”，我是男性而不是女性，而且我不认识任何叫 Carlos 的女性，所以主管 Jenny Lee 在客户服务中的决议，她说我只能退回我想出售的戒指，其他部分他们对此无能为力，还与接过我电话的 CSR 贾维斯交谈，他嘲笑我的情况并向我道歉，直到我同意为止。对此感到不安，这个地方没有专业精神，即使当我告诉主管 Jenny Lee 我了解珠宝时，因为她试图教育我，黄金就是黄金，即使是 10k 14k 16k 18k 20k 21k 22k 或 24k 也不应该镀金，也不应该把它当作真金出售，然后贴上假邮票。优质的服务，优质的质量和卓越的保证！罗斯·西蒙斯干得好！！！ > 商家回复 (2026-07-27): Ross-Simons stands behind the authenticity of all of our jewelry. Our items are accurately represented based on their specifications, and the accompanying invoice details the metal content and gemstone information for each piece. We are committed to transparency and quality and stand behind our products with a warranty that they are as advertised. After reviewing the interactions you referenced, we found that our representatives remained professional, respectful, and focused on addressing your concerns throughout the conversations. We have reached out to assist. ### ★☆☆☆☆ 买家当心 - Cynthia Barrett · 2026-07-16 买家要小心。这是价格过高的垃圾珠宝。我花 180 美元买的耳环甚至都塞不进我的耳朵，因为耳环比圆珠笔还宽。 我在他们的网站上查看了库存照片，模特实际上并没有穿着它们；他们把耳环拍到了她的耳朵上。 罗斯·西蒙不需要对此做出回应，但我相信他们也会有他们一贯的“遗憾”。 他们还更改了我通过 PayPal 的订单金额。我从未收到过 PayPal 发来的电子邮件，告知我商家收取的费用高于退房价格。 退房时的价格应该是这个价格。 他们偷偷地增加费用。 永远不会再从他们那里订购。 超过 350 美元的 temu 品质珠宝。 > 商家回复 (2026-07-20): We always want our customers to be happy with their purchases, and we're sorry to learn that these earrings did not meet your expectations. Earring posts are typically manufactured to standard dimensions, although the thickness can vary somewhat depending on the style and design of the earring. If you find that the earrings do not fit comfortably or appropriately, you are welcome to return them for a full refund in accordance with our return policy. We would also like to clarify that the product photos on our website are photographs of the actual merchandise. Images shown on models may be digitally placed at the correct scale to help provide an accurate representation of the size and appearance when worn. Regarding PayPal, we do not change prices after checkout or add fees to an order. We would be happy to review the order details with you. Please feel free to contact our customer service team at 800-835-0919 with your order number so we can investigate further. ### ★★☆☆☆ 我真的相信只有在……的情况下这才是公平的。 - Stephanie H. · 2026-06-20 我真的相信，只有项链离线才是公平的，而且链条的长度显然存在差异，迫使吊坠坐在一边，这是有问题的。其实是视觉效果！我不知道这条项链是如何离​​开仓库的，但你必须知道，我花了大约三周的时间才得到一条替换项链，而且它也同样糟糕，甚至更糟！黄水晶是橙色而不是黄水晶黄色，项链仍然位于右侧离线位置。 经过我努力换来的仍然是错误的东西后我不敢退货！我不知道我是否真的值得花时间尝试退货，因为我可能不会因此获得积分。我第一次尝试时，项链在美国邮政局丢失了……这就是为什么我花了三周到一个月的时间才发生这种情况。我不愿意再经历一次，我也不相信罗斯·西蒙斯会给我送一条漂亮的项链。我想他们会向我展示他们能安抚我的一切……不酷！ > 商家回复 (2026-06-25): Thank you for taking the time to share your experience, we truly understand your frustration and sincerely apologize for the continued issues you’ve encountered; this is not the experience we want for our customers. A member of our team has reached out to assist. ### ★☆☆☆☆ 这家珠宝店是我最糟糕的…… - Julia · 2026-06-17 这家珠宝店是我购买珠宝最糟糕的经历。我给自己买了一条十字架项链，给我女儿买了犹太星星耳环和犹太项链吊坠，全部都是纯银的。每一块都碎了，或者斋戒打开并丢失了。我对此无能为力，只能浪费金钱和珠宝。质量太糟糕了。 > 商家回复 (2026-06-24): We appreciate you bringing this to our attention. We’re glad we were able to make a repair, and we hope that helped restore some confidence in us. If you ever experience an issue in the future, we kindly encourage you to reach out to us as soon as possible so we can assist you promptly and work toward a resolution. ### ★★☆☆☆ 我希望他们在欧盟有更好的政策 - hungidran · 2026-06-13 我丈夫在网站上试购了 500 美元，但不幸的是，当物品到达时，成本几乎翻了一番。该网站在结帐时没有进行适当的成本计算 - 这是许多其他商店都满足的。 他们也没有适当的运输合同，也不包括自动海关处理，所以当我的订单到达时，花了将近两个月的时间。 我很失望，因为我很想在那里购物，但如果他们如此疏忽，我就不能全心全意地购买。 > 商家回复 (2026-06-15): We’re very sorry to hear about your experience. This is certainly not the experience we wish for our customers. Based on our processes, we do calculate and charge applicable duties and tariffs at checkout, and shipments to the EU typically do not take anywhere near two months to arrive or clear customs. From what you’ve described, this outcome is unusual and not something we would expect under normal circumstances. Without the specific order details, we’re unfortunately unable to review what may have caused the additional costs or delay in this case, and we’d really like to look into this further for you. If you’re open to it, please reach out to us directly with your order number so we can investigate and provide a more detailed explanation. ### ★☆☆☆☆ 买家当心！ - Tom McMillen Oakley · 2026-06-04 买家当心！ 2021 年给我妈妈买了一条项链。突然，项链断了。打电话给公司，他们说送回去维修。然后我收到一张 100 多美元的账单来修理项链。他们声称他们支持他们的产品，但实际上他们只在第一年这样做。说真的，项链怎么会断呢？我妈妈有一些比这件作品更古老的作品，而且它们还没有失败。由于产品的质量以及他们对产品售后的承诺，我不推荐这家公司或其产品。 根据他们的回应： 此外，我们还提供可选的扩展保护计划，让您更加安心。 当我购买这个时，这从来都不是一个选项。 > 商家回复 (2026-06-08): We’re sorry to learn that you’re disappointed with your experience. We stand behind the quality of all of our jewelry and aim to be transparent about our policies at the time of purchase. In addition, we offer optional extended protection plans for added peace of mind. Over time, normal wear and tear can affect even well-crafted jewelry, and repairs may become necessary. In these cases, we are happy to offer repair services for a reasonable fee. We have provided you with the option to proceed with the repair or to have the item returned to you in its current condition. We truly value your business and appreciate you bringing your concerns to our attention. If you would like to move forward with one of the available options or have additional questions, our customer service team is here to assist. ### ★☆☆☆☆ 链条仅压接到卡扣上，未焊接 - Robert · 2026-05-28 我给女儿买了一条小金项链作为圣诞节礼物。 她不经常戴它，主要是因为她戴着她的金色十字架，所以她在戴了大概六到八次后就坏了，这让她很惊讶。 经过检查，它并没有真正破裂。 但是，链条连接到扣环上的地方只是压接到位，而不是焊接！我很惊讶他们会依赖如此廉价的依恋方式。 > 商家回复 (2026-06-01): Whether a chain jump ring is crimped or soldered often depends on the style of the necklace and price point. You weren’t wrong to expect it to be sturdier—it’s a reasonable expectation. The ring can be re-crimped closed if it just opened up, or, for a more permanent solution, you could have it soldered shut, which will make it much more secure. Without more information on the order, we cannot reach out to assist. For further help, contact us at 800-835-0919 so we may help! ### ★★★★★ 如果您四处寻找相同的商品，有时会发现更便宜的商品 - Mary Colton · 2026-04-30 我订了一个翡翠手镯，发现有点贵。这是一部可爱的作品。很惊讶地在一家大型网上商店找到了它并且节省了很多钱。 ### ★☆☆☆☆ 质量差 - Diana Olsen · 2026-03-09 我买了一条翡翠手镯，60天内就坏了。我买了一只紫水晶和绿松石吊式耳环，不到两个月绿松石就掉了。我喜欢两者的美丽，但永远不会再在那里购买。 > 商家回复 (2026-03-09): We completely understand how frustrating and disappointing it is to have pieces you love break so soon — it is never our intention to cause this kind of experience. We definitely want to help, but without specific order details we’re unable to reach out directly to assist. Please give us a call at 800‑835‑0919, and our team will be happy to look into this further. ### ★☆☆☆☆ 我订购了一条金手镯，当我…… - Lane Burday · 2026-03-06 我订购了一条金手镯，当我打开包装时，感觉就像铜手镯一样。我去 RS 已经很多年了，这是最糟糕的。我真的相信这不是真正的黄金或钻石，我永远不会再在那里购物。 > 商家回复 (2026-03-09): Thank you for reaching out, and we are really sorry to hear about your experience — especially since you’ve been a loyal RS customer for so many years. We do want to clarify one important detail about the piece you ordered: it was advertised as 18K gold‑over‑silver, which means it is a gold-plated piece, not genuine 18K gold. Because it’s a gold plate over sterling silver, the look and weight will be different from genuine gold jewelry. We also want to reassure you that the diamonds on the piece are genuine. There is no synthetic or imitation stone in this piece. ### ★★☆☆☆ 我已经订购过好几次了，而且总是… - Barbara White · 2026-03-04 我已经订购过几次并且总是很满意。不过，我最近订购了 2 k 实验室制作的金耳环和银耳环。这些石头是平坦的绿色斑点，没有照片中所示的“闪光”或光线。令人失望。 > 商家回复 (2026-03-05): We regret to learn that the earrings you received didn’t match the quality you expected — especially since you’ve had positive experiences with us before. Because we don’t have access to the order details from this review, we aren't able reach out proactively. Please feel free to contact us at 800-835-0919 so we may assist. ### ★☆☆☆☆ 质量差 - Lisa Kohl · 2026-03-01 我丈夫在情人节那天给我买了金圈耳环。其中一个的安全锁没有锁住，第一次佩戴时它就脱落并丢失了。他们不会发送替换品或给我信用。他们出售有缺陷的商品。 > 商家回复 (2026-03-02): We’re very sorry to hear about what happened with your earring. We always recommend stopping wear immediately if you notice any issue with a safety catch or clasp, as continued use can lead to loss or damage. Unfortunately, we’re unable to replace or provide credit for pieces that have been lost. If you find the missing earring, please reach out to us so we may assist. ### ★☆☆☆☆ 不可靠的珠宝，买家小心！ - Caroline Clark · 2026-02-24 我从这家公司购买了周年纪念戒指，并且购买还不到一年。今年，其中两块石头丢失了。他们只是掉了出来，直到有一天晚上我把戒指摘下来我才意识到。我不会再从这家公司购买一件珠宝。 更新： 我听从了卖家的建议，拨打了提供的电话号码。尽管如此。我被告知，因为我是一年多前（大约 15 个月）购买了戒指，所以他们无法为我提供任何服务，即修理或更换戒指。我只是想戴戒指，但不提供维修服务。这不是一件昂贵的珠宝，但与我的婚礼套装搭配时我确实很喜欢它。如果我知道石头从哪里掉下来，我就会使用大猩猩胶。 这篇评论的寓意……就我个人而言，我不会从这家商店/网站购买任何其他珠宝。我不想给出差评，但这枚戒指做工并不好。 > 商家回复 (2026-02-24): We regret to learn about your experience with the anniversary band — that’s certainly not the experience we want for you as our customer. We do have a dedicated Repairs Department, and they would be happy to take a look at the ring and assess what can be done to restore it for you. Please reach out to us at 800-835-0919 and we will be happy to assist. ### ★☆☆☆☆ 请勿使用 - David Barry · 2026-02-13 请勿使用。 我买了一个手镯。 当收到时，扣环坏了，他们发出了退货单。 将产品退回，现在他们拒绝修复、更换或发放信用。 我被告知要与信用卡公司联系。 所以他们拥有我的产品并且拒绝以任何方式提供帮助。 > 商家回复 (2026-02-18): Both orders show as delivered to the address provided. The return package you sent included paperwork only for the original order you had reported as not delivered. The replacement order sent free of charge, along with its packing slip, was not included in the return, so we’re unable to issue a refund or replacement for that item. Since you’re stating that one shipment was not received, your credit card company is best equipped to investigate and refund the charge. For this reason, we recommended working directly with your credit card issuer. ### ★☆☆☆☆ 垃圾珠宝的漂亮照片 - Maryleah · 2026-02-07 我不知道为什么，两年后，我又向罗斯·西蒙斯下了一份订单！ 和过去一样：当我收到这些物品时，它们与网上的照片没有任何相似之处。 这两个手镯，尤其是蛇形戒指不可能被误认为是真的或优雅的假货。 它们价格过高，明显是假货，垃圾！ 不会穿着去倒垃圾。 这绝对是我最后一次与这个商家打交道！他们的在线和目录照片看起来不错。在现实生活中：显然是假的、价格过高的垃圾！可以在亚马逊做得更好！ > 商家回复 (2026-02-09): We are truly sorry to hear that your recent order didn’t meet your expectations. As a jeweler with over 70 years in the industry, we pride ourselves on transparency, craftsmanship, and accurately representing every piece we offer—both online and in our catalog. All of our jewelry is photographed and described to reflect each item as accurately as possible, and it’s disappointing to learn that the items you received did not match what you anticipated. That is never the experience we want for our customers. If any pieces did not meet your standards, we are more than happy to assist with a return or exchange. ### ★☆☆☆☆ 开采出有缺陷的 3 克拉… - Stacey Gallagher · 2026-01-27 好的，老公得到了漂亮的 3 克拉开采钻石手镯网球手链 14KT。购买后不到 3 个月，它确实崩溃了 - 一个链接崩溃了，谢天谢地，我注意到它在地板上。联系了罗斯西蒙斯，被告知天哪，我们绝对会处理这件事。他们派了 UPS 来取修。三周后，修复后的手镯寄给了我——在家佩戴后半小时内——修复后的链环再次断裂。立即联系他们 - 现在被告知他们永远不应该接受手镯并修理它 - 我应该提出索赔并延长保修..???扩展状态我必须在线提交索赔，他们将审查是否会涵盖此问题并修复它....我必须等待 2-5 天让他们决定是否接受这个？？？主管罗斯·西蒙斯 (Ross Simons) 与珍妮 (Jenny) 交谈，告诉他们根本不应该修理它，而且他们也无能为力 - 延长保修期是由当事人决定的……糟糕的服务几乎要支付 3000 美元。这似乎是制造商的缺陷——也许这就是他们不再销售该产品的原因。我担心另一次修复会导致同样的问题，下次我可能会丢失它？？？ > 商家回复 (2026-01-28): We’re truly sorry for the frustration and inconvenience you’ve experienced, especially with such a meaningful and valuable purchase. We completely understand how upsetting it is to have a bracelet of this quality fail—twice—and we regret the unfortunate sequence of events that led to our team repairing the piece first, rather than directing you to file through Extend as should have happened. Extend is the warranty provider for this item and has the tools and authority to determine the appropriate next steps. They will be able to assist you once your claim is submitted. ### ★☆☆☆☆ 我丈夫给我买了两枚戒指... - KC · 2026-01-15 我丈夫去年圣诞节给我买了两枚戒指。 其中一件是“黄玉”和“珍珠”戒指。 昨天我注意到珍珠在柱子上扭曲，然后脱落了。 我可以看出这颗珍珠不是真的。 覆盖假珍珠的外皮已经剥落。 更不用说假珍珠的明显迹象了，它很光滑，没有砂砾。 我联系罗斯·西蒙请求退款。他们表示不会退款，因为距离购买已经过去 30 天了。 由于我的珍珠在 30 天内无法脱落，我唯一的办法就是将其寄回维修，这意味着他们会将假珍珠粘回戒指上。 因为我现在担心他们产品的真实性（如果他们是假珍珠，为什么不是宝石！？），我选择退回一枚“钻石”戒指，这是一份珍贵的圣诞礼物。不幸的是，我去年还购买了另一枚戒指，宝石的真实性现在充其量也值得怀疑。当然，我也无法退回那个。 注意：小石头已经开始从中掉出来。 > 商家回复 (2026-01-21): All of our jewelry is authenticated before it is sold. It is important to us as a reputable jewelry business for over 73 years, that our customers know exactly what they are buying. We provide a full warranty that our items are as advertised, and the invoice included with the jewelry provides the metal (and gemstones as appropriate) for each piece we sell. Without having specific order information, we cannot investigate these claims. We have requested more information. --- - 全部评价与筛选: https://ok.one/review/www.ross-simons.com - JSON 接口: https://ok.one/api/companies/www.ross-simons.com - 评分口径与数据来源: https://ok.one/methodology/