Ruby Lane

Thank you for visiting Ruby Lane. We reviewed closely your order and do not see any mention that the item was not available. By what we are seeing the order was placed and then very shortly thereafter you requested cancel and refund, which we see was completed 100%, in less than an hour. If there is some information we are missing, we request you contact customer support directly by choosing Email Ruby Lane, found at the bottom of every page on the site.

Thank you for your business and for sharing your positive experience!

Thank you for your order that we see was completed, paid for, and the shop has already contacted you directly to confirm the order. We are sorry for any inconvenience. For any questions about placing an order, a customer may use the button Email Ruby Lane, found at the bottom of each screen, for assistance from Customer Support.

Thank you for your business and for choosing Ruby Lane!

Thank you very much for your business and for sharing your positive experience shopping at Ruby Lane!

Thank you very much for your business and for sharing your positive experience shopping on Ruby Lane, and for buying from one of our many very fine dealers and shops!

Thank you for your business and for sharing your positive experience with the packaging, delivery, and quality of the fine item you purchased from one of Ruby Lane's many fine dealers and shops!

Thank you for your business and for sharing your positive experience shopping on Ruby Lane!

Thank you for your business and for sharing your positive experience ordering, paying, and receiving your Ruby Lane purchase from one of our many fine sellers and shops!

Thank you for your business and for sharing your positive experience with one of our many fine dealers and sellers!

First, we are sorry for the inconvenience with this uncommon, rare outcome. We do see that Ruby Lane customer service was contacted about this (thank you), that customer service had communicated with you and the seller, and we see that your refund was completed. Again, please accept our apology for the inconvenience for this instance that is not tolerated on the site as all items are required to be available and ready for sale by all our dealers, shops, and sellers.

Thank you for your business and for sharing your positive experience with our very fine sellers' very fine customer service!

Thank you for sharing your positive experiences while shopping on Ruby Lane!

Thank you very much for all your business and for sharing your positive experiences with all our very fine dealers and shops!

Thank you for your business and for sharing your positive experience with one of your many fine jewelry sellers and shops!

Thank you for your business and for sharing your positive experience, and ease of ordering on the site from one of our many fine dealers and shops!

Thank you for your business and for sharing your positive experience!

Thank you for your business and for sharing your positive experience with shopping our outstanding items and choices.

Thank you for visiting Ruby Lane and for your business. We reviewed closely the order you reference and see the state sales tax is accurate, as it is based on the total for the order. Please note Paypal just processed the transaction; customers can always pay with a debit or credit card and the charge is on that respective card. We see the insurance was not optional, likely due to the unusually heavy volume of mail this time of year, and to help protect your order in the event of an postal issue. For any additional information about your order or experience, please choose the button Email Ruby Lane found at the bottom of the site.

Thank you very much for your business and for sharing your positive experience all around with your Christmas shopping on Ruby Lane!