SaveOnEnergy.com

Hi, Jose. Thank you for bringing this to our attention. We understand how frustrating it can be when a service switch does not occur on the date expected, especially when it results in additional issues with your previous provider. We’d like the opportunity to review your enrollment and the information provided during your call to better understand what happened. Please contact us at [email protected] with additional details so our team can look into this further.

Hi, Juanita. Thank you for sharing your experience. We understand the inconvenience of missing an expected service visit. Any required meter visits or service work are handled and scheduled by your local utility company, so we recommend contacting them directly with questions about the visit or your meter and service. If you have any questions or concerns about your enrollment experience, please contact us at [email protected], and we’ll be happy to assist.

Hi, Kathryn Thank you for sharing your feedback. We’re glad to hear the enrollment process was easy and that our representative was knowledgeable. We understand how frustrating it has been to have your name entered incorrectly and the difficulty that has caused with your new electricity provider. We appreciate you bringing this to our attention and will use your feedback as a coaching opportunity with our team to help prevent similar issues in the future.