Scribbr

Dear Mahmoud, Thank you for taking the time to share your feedback regarding our Plagiarism Checker. We are sorry to hear that you have had a negative experience with our service. We are a legitimate business and take concerns like this seriously. We have looked into your case and can see that the document was uploaded and the account was later deleted. Before an account is deleted, users are shown a warning that this will result in loss of access to paid services and permanent deletion of associated data. Because of this, we are unable to verify or investigate any technical issue once the account has been removed. We know this is not the answer you were hoping for, and we are sorry we cannot do more on our end given the account deletion. If there is anything else we can help you with, please do not hesitate to reach out to [email protected]. Kind regards, Alice & the Scribbr-team

Dear Teresa, Thank you for such a great review! We are so happy to hear that the Citation Generator has been a great support in creating perfect APA7 citations, and that it has helped remove the stress of polishing your in-text citations and reference list. Our goal is to make academic writing easier, so we are delighted to hear this made a difference for you. We wish you all the best with your future academic writing, and please do not hesitate to reach out should any questions arise. Kind regards, Alice & the Scribbr-team

Hi Mariam, Thank you for your wonderful review! We're delighted to hear that you're enjoying both our website and Chrome extension. It's great to know that our tools are helping make your writing and editing experience even better. We appreciate your support and look forward to continuing to assist you with your academic and professional writing needs. Cheers, Juliette & the Scribbr-team

Dear A, Thank you for taking the time to share your positive feedback with other students. We are really happy to hear that you are satisfied with the resources that we offer on our website. Helping students and education professionals is our utmost priority. If you have any more thoughts to share or need any assistance, feel free to reach out. We’re here to help! Best, Stella & the Scribbr team

Dear Hana, Thank you for taking the time to share your feedback. We’re glad to hear that you were happy with the proofreading. We’re sorry, however, that the formatting did not meet your expectations and that the paper was not formatted according to the journal template you attached. We understand how important journal-specific requirements are, and we’d like to look into this for you. Could you please contact us directly with your order details? Our support team will be happy to review the situation and work with you to find a suitable solution. Kind regards, Matteo & the Scribbr-team

Dear Fulgencio, Thank you for sharing your positive feedback with us! We are happy to hear that the edit was helpful for you and that you felt satisfied with its quality. That's exactly what we aim for! Please do not hesitate to contact us should you have any questions. Cheers, Juliette & the Scribbr team

Hi Christina, We’re sorry to hear that you weren’t happy with the editing and that the service didn’t meet your expectations. Our proofreading and editing service focuses on language, clarity, grammar, style, and readability, but we understand that you expected more support. We’d be happy to review your order and look into your concerns in more detail. Please contact our support team with your order number so we can investigate this further. Kind regards, Matteo & the Scribbr-Team

Hi Elena, Thank you for your feedback. We are sorry to hear that your experience with Scribbr was frustrating and that the plagiarism report did not feel helpful to you. We would like to clarify that the plagiarism report shows similarities with existing sources, but it does not automatically mean that every highlighted match is actual plagiarism. Some matches can come from correctly cited sources, common phrases, references, or formal parts of the document. However, we understand that this can feel confusing, especially if the similarity score appears higher than expected. We have refunded the order connected to your accidental purchase and have also reached out to you privately, as we always try to find a fair solution when a customer is not satisfied. We could not find earlier support requests from you in our system, but you can always contact us directly at [[email protected]]. Our live chat is currently not available, but our support team replies to emails every day between 9:00 and 23:00. We hope we can still help resolve this for you. Kind regards, Hannah and the Scribbr team

Hi Emma, Thank you so much for your kind review. It’s great to hear that the Chrome extension helps you with your everyday assignments and that our service supports you when working on longer semester papers. We’re really happy that Scribbr can be part of your writing process in both small daily tasks and bigger academic projects. If you ever have questions or feedback while using our tools, please don’t hesitate to reach out to our support team. We’re always happy to help. Kind regards, Hannah and the Scribbr team

Dear Athena, Thank you so much for your kind words! We're delighted to hear that Scribbr has helped you keep your sources organized and made referencing easier. It's especially great to know that you're enjoying the citation generator as well. Wishing you all the best with your studies, and thank you for being part of the Scribbr community! Cheers, Juliette & the Scribbr-team

Hi Rumaisa, Thank you for taking the time to leave this kind review. We sincerely appreciate your comments, as we take great pride in making our tools efficient and distraction-free. We hope to continue accompanying you on your academic journey! If you ever have a question or concern, please don't hesitate to reach out to us. Kindly, Thaïs & the Scribbr team.

Hi Ryan, Thank you for your wonderful review! We're delighted to hear that you found Scribbr easy to navigate and that it has been such a valuable resource for you. If there's ever anything we can help you with, or if you'd like to share more about your experience, we're always happy to hear from you. Cheers, Emma & the Scribbr team

Hi Kristin, Thank you for sharing your experience, and we’re sorry to hear about the frustration caused here. However, based on your description, we’re not fully sure which Scribbr order or service this refers to. Scribbr’s AI Proofreader is designed to help review and improve written text, and your mention of “AI service for charting,” as well as a free trial changing into an annual plan, does not clearly match the order details we can identify from this review alone. Could you please contact us with your order number, the email address used for the purchase, and any screenshots of the plan shown in your account? That will help us investigate exactly what happened and clarify whether the charge relates to Scribbr’s AI Proofreader or another service. We’d be happy to look into this further and help resolve it. Kind regards, Matteo and the Scribbr team

Dear Kund, Thank you so much for your kind review, Kund! We're delighted to hear that you found our service fast, professional, and accurate. It's especially wonderful to know that your editor's kind message made a positive impression as well. Thank you for choosing Scribbr, and we wish you all the best with your writing and future projects! Cheers, Juliette & the Scribbr-team

Dear Gradey, Thank you for your kind review! We're delighted to hear that everything worked smoothly and that you were happy with the result. It's great to know that our service met your expectations. Thank you for choosing Scribbr, and we wish you all the best with your project! Cheers, Juliette & the Scribbr-team

Dear Kevin, Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations. We take concerns about the quality of our services seriously and appreciate you bringing them to our attention. We've been in contact with you directly and are pleased that we were able to find a solution together. We also value your feedback regarding the clarity of our service descriptions and will share it with the relevant team for consideration. Thank you again for taking the time to share your experience. Kind regards, Juliette & the Scribbr-team

Hi John, Thank you for your feedback. We’re sorry to hear that you were not fully satisfied with our plagiarism check. We would like to clarify that the Premium report does show where similarities come from. In the report, you should be able to see the matched passages in your document as well as the corresponding source links, so you can review the similarities in context. The percentage alone is only a summary, while the full report is meant to help you identify and assess the specific matches. If this was not visible in your report or if something did not work as expected, we would really like to look into this with you and find a solution. Please contact our support team privately with your order details, so we can check your report and help you further. Kind regards, Hannah & the Scribbr team

Hi DC, Thank you for taking the time to share your feedback. We’re glad to hear that our Citation Generator has been helpful to you in many cases. Our goal is to support students throughout the academic writing process, and reliable citation tools are an important part of that. We also understand how frustrating it can be when a source is not recognized correctly or when the generated suggestions do not match the source you need. Feedback like yours helps us identify where the Citation Generator can still be improved, especially for webpages, books, and journal references that are harder to detect automatically. You’re always welcome to reach out to our support team so we can look into specific examples. Kind regards, Hannah & the Scribbr team

Hi Nina, Thank you so much for your great review. We’re very happy to hear that you received your feedback within 24 hours and that you had a positive experience with our edtiting service. We know how important timing can be when you are working toward a deadline, so it’s great to hear that our service was able to support you quickly and reliably. Thank you as well for taking the time to share your experience. If you ever need help again, please always feel free to reach out to our support team. We’ll be happy to help. Kind regards, Hannah & the Scribbr team