# Shop Joe 评价与评分 > 来源: OK.one — https://ok.one/review/www.snowjoe.com - 域名: www.snowjoe.com - 分类: 建筑与制造 - 综合评分: 3.4 / 5 (101 条评价) - 评分分布 5→1 星: 53% / 3% / 6% / 10% / 28% - 所在地: United States · Hoboken - 数据更新: 2026-08-10 Shop Joe（www.snowjoe.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于建筑与制造分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 28% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/6 页) ### ★★★★★ 很棒的客户服务 - April · 2026-08-10 · 已验证 很棒的客户服务。 根据经验，他们言出必行！ ### ★★★★★ Calib女士对我很有帮助 - Henry K · 2026-08-09 卡利布女士对我很有帮助。她给我寄了退货标签，一旦他们收到我们退回的另一台高压清洗机，发现魔杖和喷嘴破裂了，而且他们没有库存替换品，她就会给我寄出一台替换高压清洗机。 > 商家回复 (2026-08-09): Hello Henry,  Thank you so much for taking the time to share your experience. We're delighted to hear that our team was helpful and able to assist you with the return process and provide the necessary return labels. We understand how frustrating it can be when a replacement part is unavailable, and we're glad our team was able to provide an alternative solution by arranging a replacement pressure washer once the original unit is returned. We truly appreciate your kind words about our team's helpfulness and support. Providing efficient and reliable assistance is something we strive for every day. Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support! ### ★☆☆☆☆ 洒水器从第二个漏水…… - Amanda · 2026-08-09 · 已验证 第二次使用后喷水器漏水。没有按应有的方式振荡。 > 商家回复 (2026-08-09): Hello Amanda, Thank you for taking the time to share your feedback. We're truly sorry to hear that your sprinkler began leaking after only the second use and that it is not oscillating as expected. We understand how frustrating and disappointing this must be. We appreciate you bringing this matter to our attention. It appears that one of our team members followed up with you via email on July 24, but we have not received a response. We kindly ask that you get back to us through the email we sent so we can further assist you and work toward a resolution. Please also check your spam or junk folder in case the email was filtered there. Thank you again for your patience and for giving us the opportunity to address your concern. ### ★☆☆☆☆ 客户支持很糟糕 - Marge Loree · 2026-08-08 客户支持太糟糕了！等了20分钟后，他们挂断了电话。等了20分钟才聊天，解决方案不可接受。我们收到的其中一块电池是为 Sun Joe 设计的，而不是为 Snow Joe 设计的。我们必须通过照片/视频证明我们知道如何将充电器插入电池，但它不适合。解决方案是退回第二块电池和整个装置。我们不会再订购。 > 商家回复 (2026-08-08): Dear Marge, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service process. We understand how disappointing it is when an issue with your product requires additional time and effort to resolve, and we regret that your experience did not meet the level of service we strive to provide. Your feedback regarding the support you received and the concerns with your order is greatly appreciated. We will take your comments into consideration as we continue working to improve our products and customer service experience. We sincerely appreciate you sharing your feedback with us, and we will strive to do better moving forward. Best Regards, Customer Service Team at Shop Joe ### ★☆☆☆☆ 对我的问题的解决方案不满意... - DeAnn · 2026-08-08 · 已验证 对召回问题的解决方案以及推式割草机的新刀片不满意 > 商家回复 (2026-08-08): Dear DeAnn, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding the resolution provided for your mower. We understand your concerns and regret that the assistance you received did not meet your expectations. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding. Best Regards, Customer Service Team at Shop Joe ### ★☆☆☆☆ 你们所关心的只是买一个…… - Joel · 2026-08-07 · 已验证 你们所关心的只是购买一个新的拆卸器，而不是得到我需要的新价格。盖伊甚至撒谎说他会给我 15% 的折扣来购买新的，当然这并没有出现在我的网站上。太令人失望了！！！！ > 商家回复 (2026-08-07): Dear Joel, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding your interaction with our team. We understand how concerning it is when the information provided does not meet your expectations, and we regret that your experience left you feeling dissatisfied. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding. Best Regards, Customer Service Team at Shop Joe ### ★★★★★ 我们的 Aqua Joe 软管（1 年旧）失败 - Debbie Gregory · 2026-08-07 我们的 Aqua Joe 软管（已使用 1 年）出现故障。从百货公司购买，没有保存收据。联系了 Shop Joe，并获得了出色的客户服务和问题解决。 > 商家回复 (2026-08-07): Dear Debbie, Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that our team was able to assist you with your concern and provide a satisfactory resolution. We truly appreciate your kind words regarding the customer service you received. Providing helpful, professional, and dependable support is very important to us, and it is always rewarding to know that we were able to make a positive difference in your experience. Thank you again for your trust and support. We are grateful for the opportunity to assist you and for choosing Shop Joe. ### ★☆☆☆☆ 破碎的信任和承诺 - Paul · 2026-08-07 · 已验证 这是SunJoe割草机第二次使用寿命不足两年。可悲的是我们有一个超级小的院子。他们承诺给我们 15% 的折扣，买一件新的，但从未到货。我们不得不购买另一个品牌，这让我们很失望。信任破裂。 > 商家回复 (2026-08-07): Dear Paul, Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your mower and the concerns regarding the assistance you received. We understand how disappointing it can be when a product does not meet your expectations, particularly after having a previous experience with the same type of product. We also regret any frustration caused by the information provided regarding your purchase. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding. Best Regards, Customer Service Team at Shop Joe ### ★★★★★ 优质的客户服务 - Robin · 2026-08-06 · 已验证 优质的客户服务，赞赏他们的产品知识和让您轻松完成一切的能力，从而满足您的需求。礼貌、礼貌的帮助，同时您会了解整个过程的每一步。真诚、友好的员工，因为他们真的关心他们的顾客，这表明 > 商家回复 (2026-08-06): Dear Robin, Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you were pleased with the level of service and support you received from our team. It is especially rewarding to know that our team's product knowledge, clear communication, and commitment to keeping you informed throughout the process made a positive difference. Your recognition of our courteous, friendly, and caring approach means a great deal to us and serves as encouragement to continue providing the highest level of customer service. We truly appreciate your kind words, your trust, and your support. Thank you for choosing Shop Joe. ### ★★★★★ 为不可替代的部分做正确的事。 - Dan G · 2026-08-06 我的新 Snow Joe 铲子上的一个零件不太合适，所以我开始与代理商 Rose Irea 在线聊天，看看是否可以获得替换零件。在提供了适当的照片和产品信息后，罗斯告诉我没有更换零件，她正在为整个设备提供保修更换。几秒钟之内，我收到了退货说明和运输标签。罗斯花时间审查了我的案例，提供了解决方案，我觉得令人钦佩的是该公司做了正确的事情。 > 商家回复 (2026-08-06): Dear Valued Customer, Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that Rose was able to assist you with your Snow Joe shovel concern and provide a smooth resolution. We truly appreciate your kind words regarding Rose's attentiveness and professionalism. Taking the time to review your case, gather the necessary information, and provide the best available solution is exactly the level of support we strive to deliver to our customers. We're glad to hear that the warranty replacement process was handled efficiently and that you received the return instructions and shipping label promptly. Your recognition of our team's efforts means a great deal to us, and we will be sure to share your feedback with Rose. Thank you again for your trust and for choosing Snow Joe. We sincerely appreciate your support! ### ★★★★★ 物超所值的优质产品 - Anthony de Stefano · 2026-08-06 物超所值的产品。客户服务代表知识渊博且友好。让我想再次订购 > 商家回复 (2026-08-06): Dear Anthony,  Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you are pleased with your cordless snow blower and that it has provided excellent value. We also greatly appreciate your kind words about the support you received from our customer service team. It is always rewarding to know that our representatives were able to provide knowledgeable, friendly, and helpful assistance that made a positive impression. Your trust and confidence in Shop Joe mean a great deal to us, and we are truly grateful for your support. We look forward to serving you again in the future. Thank you for choosing Shop Joe. ### ★★★☆☆ 无法为我的 Sunjoe 找到合适的零件…… - Allan · 2026-08-06 · 已验证 无法为我的 Sunjoe GTS4002c 找到合适的零件 尝试了 3 次，仍然没有收到合适的电锯零件 > 商家回复 (2026-08-06): Dear Valued Customer, Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced while trying to obtain the correct replacement part for your Sun Joe GTS4002C Chainsaw. We understand how frustrating it must be to go through multiple attempts and still not receive the part you need. We appreciate you bringing this matter to our attention. Please know that one of our team members is monitoring this concern and working to ensure that your issue is properly addressed and resolved. Your feedback regarding the replacement part process is important to us and will be shared with the appropriate team as we continue working to improve our customer experience. Thank you again for your patience and for giving us the opportunity to assist you. ### ★★★★☆ 我们打开后发现零件坏了…… - Gerald Agrimson · 2026-08-06 · 已验证 我们打开盒子后发现零件损坏了。 他们指导我们以获得我们需要的东西。 > 商家回复 (2026-08-06): Dear Gerald, Thank you for taking the time to share your experience and for your thoughtful feedback. We are pleased to hear that our team was able to guide you through the process and assist you in obtaining the replacement part you needed. Providing timely, helpful, and reliable support is very important to us, and it is always rewarding to know that our team was able to make the warranty process straightforward and help resolve your concern. Your satisfaction means a great deal to us, and we truly appreciate your recognition of our efforts. Thank you once again for your kind words and for choosing Shop Joe. We look forward to serving you again in the future. ### ★★★★★ AquaJoe 洒水器 - Chad · 2026-08-06 · 已验证 从亚马逊订购了一个 AquaJoe 洒水器，它到达时没有插头/清洁器，亚马逊不会为我做任何事情。 我联系了 Aqua Joe，他们为我注册了该产品并向我发送了一个全新的产品。 客户服务非常棒。 > 商家回复 (2026-08-06): Hello Chad, Thank you so much for taking the time to share your wonderful experience. We're delighted to hear that our Aqua Joe Customer Care team was able to assist you with your sprinkler concern and provide a positive resolution. We understand how frustrating it must have been to receive your product missing an accessory, and we're glad our team was able to help by registering your product and providing a replacement unit to ensure you received what you needed. Your kind words about our customer service mean a great deal to us. We truly appreciate your recognition of our team's efforts to provide helpful, reliable, and efficient support. Thank you again for your feedback and for choosing Aqua Joe. We sincerely appreciate your trust and support! ### ★★★★★ 电启动有问题 - James Baker · 2026-08-06 电启动有问题。帮助我弄清楚了 > 商家回复 (2026-08-06): Dear Valued Customer, Thank you for taking the time to share your experience. We're glad to hear that our team was able to assist you with the issue you encountered with the electric start and help you find a solution. We truly appreciate your feedback and are happy to know that our support team was able to provide guidance and address your concern. Helping our customers get the most out of their products is very important to us. Thank you again for sharing your experience and for choosing Shop Joe. We sincerely appreciate your support! ### ★☆☆☆☆ 不到一年后 - 2026 年 8 月 5 日更新 - customer · 2026-08-05 不到一年后 - 更新 新评论 8/5/26：我已经收到多封电子邮件并等待，后续，今天我终于收到了退货标签，我必须找到一个足够大的盒子来退回割草机并正确包装它（自费！），这样它在运输过程中不会损坏。一旦他们拿回来，他们再次承诺给我退款。 最初他们告诉我，在提供我的购买信息证明后，我只能在他们的网站上订购其他东西（这个承诺没有兑现！） 与 SUN JOE 的体验根本不是很好！ 原始评论：不到一年后，我的新割草机/修剪机/修边机零件就无法使用，并且需要很长时间才能收到退款。还在等待！ > 商家回复 (2026-08-06): Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand how disappointing it can be to go through multiple follow-ups and wait for a resolution, and we truly appreciate your patience. Your concerns are important to us, and please know that our team is aware of this matter and will continue to monitor the situation. We appreciate you bringing this to our attention and sharing your experience, as your feedback helps us continue improving our products and services. Thank you again for your patience and for giving us the opportunity to address your concerns. ### ★★★★★ SunJoe 吹叶机停止工作 - Marty · 2026-08-05 · 已验证 我们的 SunJoe 吹叶机停止工作了。 SunJoe 花了一些时间帮助我们的鼓风机恢复正常。他们的客户服务部门非常乐于助人，使整个过程变得非常简单。 > 商家回复 (2026-08-05): Dear Valued Customer, Thank you so much for taking the time to share your experience. We're glad to hear that our Customer Care team was able to assist you with your leaf blower concern and help get your product back on track. We truly appreciate your kind words about the helpfulness and ease of the support process. Providing our customers with efficient and reliable assistance is something we value, and we're happy to know we were able to make the experience smooth for you. Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support! ### ★★★★★ 一切都好。 - John Cairns · 2026-08-05 · 已验证 团体套餐中包含的零件出现故障后，我在指导下完成了完美的退货程序。令我惊讶的是，大约两周后就收到了团体套餐的替代品。优质的服务 > 商家回复 (2026-08-05): Hello John,  Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to guide you through the return process smoothly and that the replacement package arrived promptly. We truly appreciate your kind words about the service you received. Making the return and replacement process as simple and efficient as possible is something we strive for, and we're glad we could provide a positive experience during the process. Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support! ### ★★☆☆☆ 仍在等待我的订单 - Ted · 2026-08-05 · 已验证 仍在等待我的订单 其他方面还可以 > 商家回复 (2026-08-05): Hello Ted,  Thank you for taking the time to share your feedback. We're glad to hear that your overall experience has been positive. We understand that you are still waiting for your replacement part and apologize for any inconvenience this delay may have caused. We appreciate your patience and understanding while this matter is being addressed. Your feedback regarding the availability of replacement parts is important to us and will be shared with the appropriate team as we continue working to improve our support experience. Thank you again for sharing your feedback and for choosing Shop Joe. We truly appreciate your support. ### ★★★★★ 他们超越了我的问题&…… - Margaret · 2026-08-05 · 已验证 他们超越了我的问题并更换了整个设备。非常彻底。 > 商家回复 (2026-08-05): Hello Margaret, Thank you for taking the time to share your experience. We're glad to hear that our team was able to go above and beyond in assisting with your concern and provide a replacement unit. We truly appreciate your kind words regarding the thoroughness of the support you received. Ensuring our customers receive the assistance they need and a proper resolution is very important to us. Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support! --- - 全部评价与筛选: https://ok.one/review/www.snowjoe.com - JSON 接口: https://ok.one/api/companies/www.snowjoe.com - 评分口径与数据来源: https://ok.one/methodology/