Solentro - make your own photo book or poster

Dear Norman! Thank you for your feedback and we are happy to hear that you were satisfied with your book! It's only for 2 out of 7 products where you need to purchase a minimum of 10 copies/order. We try to be very clear on our pricing page showing that: Basic-books (28-1000 pages, minimum 10 books/order) Note! black/white interior, full color cover You can easily see the exact price for your book on the production part of the site (without creating the actual book). Choose the desired number of pages, click on "Calculate price" and the amount will appear. Best regards/Hampus - Customer Service /The Solentro Team

Dear Thomas! Thank you for your feedback, we are sorry to hear about your experience. Regarding your emails, as a customer representative has explained to you, they ended up in our spam-filter which we apologise for. As soon as they were discovered we replied to you. Regarding deliveries there are no guarantees which we try to be as clear as possible about. When we are contacted regarding deliveries we always say "the sooner you order the better because anything can happen along the way". We do not say "the latest" anywhere in our communication: Priority shipping: 2-5 week days. Shipping does not affect the production time which normally is about 2-5 week days. I'm sorry if this somehow was unclear, we strive to create and make you order as fast as possible while maintaining a very high quality product. I'm also hopeful that the recipient of your book will be very happy about it whenever it is received. Best regards/Hampus - Customer Service /The Solentro Team

Dear Karen! Thank you so much for your wonderful feedback, we are extremely happy and proud to hear your comments. We take our customer service very seriously. It's because of you we can do what we do and also learn how to become better and make the system even better! Merry Christmas & Happy New Year! Best regards/Hampus - Customer Service /The Solentro Team

Dear Becky! Thank you for your feedback! Text can only flow between pages if you use our three templates marked only for text. Yes, if you want to order several different books you need to place separate orders due to different work flows and printer capabilities and hence we are not able to gather up different orders into one distribution, we are of course working on improving this in the future. Merry Christmas & Happy New Year! Best regards/Hampus - Customer Service /The Solentro Team

Dear Desai! Thank you for your feedback here on Trustpilot! The books you make through Solentro can (and must) always be viewed exactly as they will be printed BEFORE you purchase them, in order to avoid mistakes like these. Since we've been communicating through our customer service I will share our communication. "As you can see in the app, (if you turn the phone into landscape-mode the pages will appear larger) the app looks exactly like the book you have received. The app automatically crops all images depending on the template you have chosen (or the app). You can choose which template works the best for the images you have uploaded. I would suggest the template covering a whole page or almost the whole page. If you want more control of the book making you can log in to Solentro online via a computer and upload your photos there instead, you will be able to decide not to crop the images upon the upload-procedure (which isn't possible in the app since the app is automatically creating a whole photo book for you!). Since this isn't an error on Solentro's behalf we can't refound or reprint the order (because it would look exactly the same) but we want you to have a book that you are proud of and hence feel free to use the code below to get 50% off of your next purchase (either from the app or online). Good luck!" Best regards/Hampus - Customer Service /The Solentro Team

Dear Shirley! Thank you for your feedback, I'm happy to hear that you are pleased with the paper and our system and delivery! Regarding printing: We will try to represent your original photo in the best way possible. A screen projects light and paper reflects it. Your screen may have different settings and we can not guarantee a 100% colour reproduction and/or exact match to your screen. Best regards/Hampus - Customer Service /The Solentro Team