Super Bright LEDs

Hi Steve, We reviewed your account, and the only credit memo we see is from January 2026 for the return of a Vealite RF Wireless 0-10V Dimming Module, priced at $79.98. For the original purchase, you redeemed 28,800 reward points, which reduced the purchase price by $37.08. The remaining balance of $42.90 was charged to your credit card. When the return was processed, the refund was issued using the original payment method. This means the 28,800 reward points ($37.08 value) were credited back to your rewards account first, and the remaining $42.90 was refunded to your credit card. Because $37.08 of the purchase was paid with reward points—not your credit card—those funds were not eligible for a credit card refund. The reward points were restored to your rewards balance, and the portion paid by credit card was refunded accordingly. If you're referring to a different return or believe another transaction is missing, please let us know the order number or return details, and we'd be happy to review it further. If you have any other questions please don't hesitate to reach out. We will be happy to help. https://www.superbrightleds.com/contact/form/email-us

We're sorry for the confusion and appreciate your feedback. As mentioned in the Trustpilot review request, we were asking for feedback about your shopping experience, such as your experience using our website and any interactions you may have had with one of our customer service representatives while placing your order. Once your order has been delivered, you'll receive a separate review request specifically asking for feedback about the product itself. Thank you for your patience, and we appreciate you taking the time to share your experience with us. https://www.superbrightleds.com/contact/form/email-us