# Swell UK Ltd 评价与评分 > 来源: OK.one — https://ok.one/review/www.swelluk.com - 域名: www.swelluk.com - 分类: 动物与宠物 - 综合评分: 1.5 / 5 (63 条评价) - 评分分布 5→1 星: 10% / 0% / 2% / 6% / 83% - 所在地: United States · Hyde - 数据更新: 2026-08-10 Swell UK Ltd（www.swelluk.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 63 条用户评价，属于动物与宠物分类，口碑较差。83% 的评价为 1 星，差评比例偏高；商家回复了 25% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★☆☆☆☆ 我不会再从 Swell UK 订购 - Leslie Brettle · 2026-08-04 订购了密封剂，在我紧急按摩后才发货。未按时交货，并且花费相当大的费用从其他供应商处订购相同的物品。完成工作后，密封剂晚了 5 天到达。一点都不好。 ### ★★★★★ 与卢克打交道非常有帮助，现在…… - William S · 2026-08-04 与卢克打交道非常有帮助，现在祈祷快速交货！ > 商家回复 (2026-08-04): Hi, Thank you for taking the time to leave a review. We're delighted to hear that Luke was able to assist you and provide a helpful experience. We'll be sure to pass your kind comments on to him. We appreciate your order and hope your delivery arrives promptly and meets your expectations. Kind regards, Customer Service Team ### ★☆☆☆☆ 不存在的服务！ - Mr Gerry McCourt · 2026-08-03 我于 2026 年 6 月订购了功能泵和其他一些物品。安装泵后，它无法工作。我于 2026 年 7 月 2 日通过退货流程联系了 Swell UK。没有回复。此后我已联系他们两次 - 仍然没有回复。尝试给他们打电话 - 没有回应。这是我遇到过的最糟糕的在线体验。客户服务不存在。我强烈建议其他人避开这家公司。 ### ★★★★★ 刚才和卢克聊天很愉快 - Will M · 2026-08-03 刚才和卢克聊得很开心。他能够毫不费力地修改我错误的订单。非常专业的态度，清楚地了解内部流程。难得的乐趣。 > 商家回复 (2026-08-04): Hi, Thank you for taking the time to leave a review. We're delighted to hear that Luke was able to help amend your order quickly and efficiently. It's great to know that his professional approach and knowledge made the process straightforward and hassle-free for you. We'll be sure to pass your kind feedback on to Luke, who will be pleased to hear of the positive impact he made. Thank you for choosing Swell, and we hope you enjoy the rest of your shopping experience with us. Kind regards, Customer Service Team ### ★☆☆☆☆ 令人震惊！ - Jodie-Louise James · 2026-08-01 麦克马斯特里红 3cm-男女一对 一对雄性和雌性 52 英镑（含运费），我收到一袋 6 只蜗牛。 我认为您需要正确查看您的订单并包装所支付的费用。我现在因为一袋我不想要的蜗牛而少了 52 英镑。周末也无法联系来解决。你的公司一片混乱 > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that you received the wrong items instead of the fish you ordered. We understand how disappointing and frustrating this must have been, particularly after waiting for a livestock delivery. Unfortunately, at the time of your order we experienced a technical issue which resulted in a small number of orders being despatched incorrectly. We sincerely apologise that your order was affected by this issue. We appreciate that receiving items you did not order is unacceptable and regret the inconvenience this caused, especially over a weekend when it may have been more difficult to get assistance. Please be advised that we are rectifying this issue and you will receive the correct order. Kind regards, Customer Service Team ### ★★★☆☆ 5 星级产品 - 2 星级网站，虚假送货声明 - Dragonfly · 2026-07-31 我喜欢我的 Swell 池塘泵，没有任何问题。它已经用了 5 年了，叶轮坏了，所以我在网上订购了另一个。网站明确注明次日送达 - 太棒了！将叶轮放入我的篮子中，但图像发生了变化，所以我打电话要求澄清，一个非常乐于助人的人说“忽略图片”。我支付了额外的第二天运费，公平地说，那家伙说这种情况“不太可能”发生。所以 -3 天后 - 它刚刚交付并且是正确的物品。我会再次从他们的网站订购吗？可能不会。老实说吧，伙计们 - 整理一下你的网站！ > 商家回复 (2026-08-04): Hi, Thank you for your feedback. We're pleased to hear that you've been happy with your Swell pond pump over the last five years and that the replacement impeller you received was the correct item. We also appreciate your comments regarding our website and delivery expectations. We understand how frustrating it can be when delivery times do not align with what you anticipated, especially when an expedited delivery option has been selected. It's great to hear that our team was able to help clarify the product information before you ordered, and we'll be sure to pass on your kind comments. Thank you for taking the time to share your experience and feedback. We value comments such as yours as they help us identify areas where we can improve. Kind regards, Customer Service Team ### ★☆☆☆☆ 由于潜水泵设计不良 - Ali mehmet · 2026-07-29 由于潜水泵设计不良，旋转端脱落，泵大约用了 9 个月，我所有的鱼都死了，包括 31 条 20 到 22 英寸长的大锦鲤，由于没有水流，30 年的鱼全部死了，如果我知道如何上传照片，我会感到震惊证明我回家时遇到的灾难 > 商家回复 (2026-08-04): Thank you for your feedback. We're very sorry to read about your experience and the loss of your fish. We appreciate how distressing and upsetting this must have been, particularly after the time, effort and care invested in maintaining your pond over many years. We understand your concerns regarding the pump and the circumstances that led to the loss of water flow. The impact described in your review is significant, and we recognise the devastation this situation has caused. Product quality and reliability are extremely important to us, and we take reports of this nature seriously. We regret that this experience has left you with such a negative impression. If you have not already done so, please contact our customer service team with details of the pump. If you have photographs, our team can advise on the best way to submit them, as images are often required to help us assess and diagnose potential product faults. Kind regards, Customer Service Team ### ★☆☆☆☆ 我从不留下评论，但在我… - Nicola Williams · 2026-07-28 我从不留下评论，但在我从 Swell 购买商品的可怕经历之后，我觉得完全有必要警告潜在买家。我为我的女儿订购了一个动物饲养箱，并为第二天的送货支付了额外费用，这浪费了金钱和时间。当我尝试追踪该物品时，我发现它已被退回！联系 Swell 取消订单，但他们拒绝了，所以最终不得不打电话给他们。最终接通并设法获得退款，但我尚未收到任何电子邮件确认。祈祷我能尽快拿回我的钱，否则我会再次打电话给他们。令人震惊的公司。避免！ > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. We understand how frustrating it can be when an order does not progress as expected, particularly when an expedited delivery service has been selected. We appreciate that discovering the item had been returned and then having to spend additional time contacting our customer service team would have been frustrating. We also understand your concern regarding the lack of email confirmation following your refund request. We regret that your experience has left you with a negative impression of our service and apologise for any inconvenience caused. If you have not yet received your refund or require any further assistance, please contact our customer service team again and they will be happy to review the status of your case. Kind regards, Customer Service Team ### ★☆☆☆☆ 极其糟糕的服务 - FRY · 2026-07-28 服务极其糟糕。 我为今天开始的一个项目订购了 80 公斤 Instant Ocean。 我支付了额外的快递费。 他们试图在周六递送（我们关门了），将两个包裹重定向到 InPost 储物柜，但没有告诉我如何访问包裹，另外两个包裹似乎已经消失了。 InPost 或 Swell UK 都只能提供随意或笼统的答案，但都没有多大帮助。 避免。避免。避免。 > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience. We understand how important it is for orders to arrive on time, particularly when they are required for a project and an express delivery service has been selected. We appreciate how frustrating it would have been to encounter issues with the delivery, including parcels being redirected and difficulties obtaining the information needed to access them. We also understand your disappointment regarding the communication and support you received while trying to resolve the matter. We regret that this experience did not meet your expectations and apologise for the inconvenience caused. If any aspect of this issue remains unresolved, we would encourage you to contact our customer service team again so that the current status can be reviewed and any outstanding concerns addressed. Kind regards, Customer Service Team ### ★☆☆☆☆ 订购了第二天送达的商品 - Matt Birch · 2026-07-28 订购了第二天送达的商品。 72 小时后到达。 Swell 没有道歉，甚至没有承认他们的服务水平不合格。虽然收到了物品并且我很满意。我强烈建议人们不要因为次日送达而从 Swell 订购。 > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that your order did not arrive within the expected next day delivery timeframe. We understand how disappointing this can be, particularly when an expedited delivery service has been selected. We appreciate your comments regarding the lack of acknowledgement and communication surrounding the delay. Clear and timely updates are important, and we're sorry that your experience did not meet expectations. We're pleased to hear that you were happy with the item itself, but regret that the delivery experience detracted from your overall satisfaction. Thank you for taking the time to share your experience. Kind regards, Customer Service Team ### ★☆☆☆☆ 德尔博伊可以向这套服装学习。 - Faizan Nawaz · 2026-07-28 通过百安居购买了他们的鱼缸套装。他们发送了错误的物品，然后延迟回复，尽管发送了图像，但仍不断要求提供图像。 还好我有百安居的支持，不然这身牛仔装就不好对付了。 ### ★☆☆☆☆ 到达时已损坏或根本没有损坏 - Daisy Loveday · 2026-07-26 一切都迟到或根本没有。所有到达的东西都被损坏了，盒子也散架了。包装太糟糕了，所有东西都扔进去了。整个订单里有 1 平方的泡沫包装。有些东西丢失了，因为盒子已经散架了。这也意味着东西在寄给我的路上从包裹里掉了出来。联邦快递实际上不得不在一小时后回来，因为他们在货车里发现了爬行动物用品。我收到的东西不是损坏、划伤就是压碎。我联系了客户支持，他们要求提供图片，所以我给他们发了电子邮件，猜猜看没有回复。我没有收到部分物品，也没有获得退款。不惜一切代价避免 > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that you were disappointed with your order. We understand how frustrating it must have been to experience delivery delays, receive items in poor condition, and find that some products were missing altogether. We appreciate your concerns regarding the packaging and the condition of the items that arrived. Receiving damaged or incomplete orders is never the experience we want for our customers. We also understand your disappointment with the customer service experience, particularly after providing the requested information and feeling that your concerns were not followed up as expected. If any aspect of this matter remains unresolved, we would encourage you to contact our customer service team again so that the current status can be reviewed and any outstanding issues addressed. Kind regards, Customer Service Team ### ★☆☆☆☆ 无用的公司 - Christopher Hornby · 2026-07-25 过去两周内有两份单独的订单没有按时到达，事实上他们甚至还没有处理或发货。 该网站声称“下午 4 点前下单，次日送达” 我在早上 6:58 订购并支付了第二天送货的费用，但订单仍然显示为正在处理。完全没用。 请使用特许经营公司或替代公司。 ### ★☆☆☆☆ 我对…感到非常失望 - Howard Jude · 2026-07-23 我对 2026 年 7 月 20 日 13:42 下达的订单相关服务感到非常失望。 我下订单时，明确注明预计交货日期为 7 月 21 日星期二。现在是 7 月 23 日星期四，我仍然没有收到我的订单，也没有收到任何解释延迟或提供修改的预计交货日期的通知。 不幸的是，这并不是一个孤立的事件。我之前的订单也遇到过同样的问题，现在延迟交货似乎是一种常见现象，而不是例外。 更糟糕的是，几乎不可能与任何人交谈。致电客户服务只会导致“遇到大量呼叫”的标准消息，使客户得不到任何有意义的支持或更新。 这种服务水平是不可接受的。未能满足承诺的交货日期已经够令人失望的了，但未能与客户沟通只会增加挫败感。 根据我反复的经验，我不能向其他人推荐这家公司。如果可能的话，我的评分将是负五颗星。持续的延迟交货、沟通不畅和无法获得的客户服务导致了极差的客户体验。 我希望立即更新我的订单，并解释为什么这些反复出现的延误会继续发生 > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that your order did not arrive within the expected timeframe and that you were left without any updates regarding the delay. We understand how frustrating it is when a delivery date is missed, particularly when you have relied on the information provided at checkout. We also apologise for the difficulties you experienced when trying to contact our customer service team. We appreciate that a lack of communication can add to the disappointment when an order does not arrive as expected. We're especially sorry to learn that this was not your first experience of delivery delays. We understand your frustration and regret that we did not provide the level of service you expected. If this matter has not yet been resolved, please contact our customer service team again so that we can review the status of your order and assist further. Thank you for taking the time to share your experience. We value all feedback and use it to help identify areas where we can improve our service. Kind regards, Customer Service Team ### ★☆☆☆☆ 远离这家公司。 - Mark · 2026-07-23 远离这家公司......完全是小丑 由于我当前的过滤器出现故障，我为我的鱼缸订购了一个过滤器，正如你可以想象的，我很着急。 2到3天就能交货，我想，太棒了！正是我所需要的。 3天过去了，物品还没有发出。我希望在订购之前阅读评论 > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you order an item urgently and it is not dispatched within the timeframe advertised. We appreciate that delivery times are an important factor when placing an order, particularly when a replacement is needed for essential equipment. We also understand your disappointment that the item had not been dispatched after the expected period had passed. We're sorry that this experience caused you to lose confidence in our service, and we apologise for any inconvenience and frustration caused. If this matter has not yet been resolved, we would encourage you to contact our customer service team again so that your order can be reviewed and any outstanding issues addressed. Kind regards, Customer Service Team ### ★☆☆☆☆ 等了近两年才等到坦克…… - Chris · 2026-07-23 等了近两年才等到一辆坦克，每次我打电话给他们，他们都告诉我他们会回复我，但没有，也没有给我退款🤦🏼‍♂️ > 商家回复 (2026-08-04): Thank you for your feedback. We're sorry to hear that you remain unhappy with the outcome of your order and appreciate how frustrating this situation must be. We understand your concerns regarding the length of time involved and the lack of updates you feel you have received. We also appreciate that waiting for a resolution can be disappointing, particularly when expectations have not been met. Our team aims to assist all customers as quickly as possible, and we regret that this has not been your experience. If this matter is still outstanding, we would encourage you to contact our customer service team again so that the current status of your case can be reviewed and any available options discussed with you. Kind regards, Customer Service Team ### ★☆☆☆☆ 点了 3 条鱼，尺寸都不对，而且… - Luke Barnsley · 2026-07-21 订购了 3 条鱼，尺寸都不对，其中一条带有白斑，交付后 2 天就死了。 > 商家回复 (2026-08-04): Thank you for your feedback. We're very sorry to hear that you were disappointed with your order. Receiving fish that were not the expected size is frustrating, and we understand your concern regarding the health of one of the fish on arrival. We take the welfare of our livestock extremely seriously and aim to ensure all fish are carefully checked before dispatch. We're sorry to hear that one of the fish subsequently developed symptoms of illness and did not survive. We apologise for the disappointment and inconvenience caused. Feedback such as yours is important and helps us review our processes to ensure we continue to provide the best possible service and quality. Kind regards, Customer Service Team ### ★☆☆☆☆ Aquaspire 40 橱柜是…… - Paul Jackson · 2026-07-21 aquaspire 40 柜子是最难组合的。塑料连接器很容易断裂，因为它很脆。该结构很薄并且很容易分裂。 > 商家回复 (2026-08-04): We're sorry to hear that you were disappointed with the Aqua Inspire 40 cabinet. We understand how frustrating it can be when a product is difficult to assemble, particularly if components are damaged during the process. We regret that you experienced issues with the plastic connectors and found the cabinet construction to be less robust than expected. This is not the experience we want our customers to have, and we appreciate you taking the time to share your comments. We apologise for the frustration and disappointment caused and will ensure your feedback is passed on to the relevant team for review. ### ★☆☆☆☆ 我经历过的最糟糕的网上购物经历。 - Beth · 2026-07-21 灯泡损坏了。植物不见了。更换品送到了错误的房子，客户服务不感兴趣。 对损坏的球茎和丢失的植物提出了退货请求，他们花了两周时间才回复，那只是因为我不得不再发送一封电子邮件追赶他们。陆龟基质没有品牌，装在普通的运输袋中。 客户服务是我用过的最尴尬的事情，他们自己的系统会阻止你回复他们的电子邮件并将其标记为垃圾邮件。 整个过程花了一个月左右的时间整理，还是没有整理好。将向我的银行提出退款。 > 商家回复 (2026-08-04): Thank you for your feedback. We're very sorry to hear about the issues you experienced with your order. Receiving damaged items, missing products, and then encountering further problems with the resolution process is understandably frustrating. We apologise for the delays in responding to your return request and for the inconvenience caused by the replacement delivery not reaching the correct address. We also regret that our customer service and communication processes did not meet your expectations. We understand that having an issue remain unresolved for an extended period can be extremely disappointing, and we're sorry that your experience has left you feeling let down. If this matter remains unresolved, we would encourage you to contact our customer service team again so that we can review the current status of your case and work towards a resolution. Thank you for taking the time to share your feedback. Comments such as yours help highlight areas where improvements are needed across both our service and fulfilment processes. ### ★★☆☆☆ 支付了额外的第二天送货费用，但没有收到 - Philip · 2026-07-20 上周四早上，我的鱼塘里的过滤泵意外故障了。因此，我很快就需要更换，所以我从 Swell UK 订购了一件，并支付了额外的第二天送货费用。他们表示，下午 4 点之前下的订单将有资格次日送达。我在中午之前下了订单，并支付了快递费用，以确保我能在周五之前收到货。好吧，我可能已经攒够钱了，因为直到周六下午钱才到。联系他们的客户服务部门是浪费时间，因为他们周末显然没有任何服务。今天下午（星期一）我收到了电子邮件的回复，说明根据他们的记录，我的物品已送达。是的，我知道！但实际上并没有解决我的投诉点，那就是我支付了第二天送货的费用，但我没有收到！唯一的优点是，与从我当地的水族馆商店购买相比，该泵的价格非常优惠，但要注意，不要指望他们真的兑现第二天交货的承诺，因为你可能会像我一样失望。 --- - 全部评价与筛选: https://ok.one/review/www.swelluk.com - JSON 接口: https://ok.one/api/companies/www.swelluk.com - 评分口径与数据来源: https://ok.one/methodology/