Hi Friend,
We are so sorry for the delay and for the missing order! We take delivery issues very seriously, but we haven't received any prior reports from you in our system.
We want to fix this immediately, so our team will be reaching out to your email and text you shortly.
Please keep an eye on your inbox. If you prefer, you can also email us directly at [email protected] with your order number, and we will find out exactly where your package is.
Best regards,
The TedHair Team
我收到了 TedHair Raw 越南深波套装,我真的很失望。刚洗完一次,头发就开始大量脱落,纬纱处都出现了松散的线头。头发也很稀疏。我根本没想到会有这种质量。
Tedhair 回复2026-05-18
Hi Friend,
We are deeply sorry to hear about the shedding issues you’ve experienced with our Raw Vietnam Deep Wave bundles. At TedHair, we stand behind our quality, and this is definitely not the experience we want you to have.
Our customer service team will reach out to you via email shortly to resolve this. To help us investigate this batch with our production team, please kindly have some photos or videos of the hair ready to share with us.
We are committed to making this right. If you’d like to reach us first, feel free to email [email protected].
Best regards,
The TedHair Team