Sunglass Fix

Hi Heathrow, I'm sorry to hear your lenses still haven't arrived - that's a frustrating outcome after two attempts, and I understand why you're upset. To clarify what happened: both shipments were sent via DHL, one of the largest global carriers, and DHL's tracking confirms handover to the Mexican postal service on both occasions. What happens after that handover - last-mile delivery - is outside DHL's and our control. It's a known weak point in parts of Latin America, where local postal networks are often under-resourced relative to the volume they handle. On door-to-door delivery: a dedicated courier (DHL or FedEx) carrying the parcel all the way to your address, bypassing the local post entirely, would cost multiples of the order value. That's not something we or most customers could reasonably absorb on a lens replacement order, so we rely on the standard network, which does get the vast majority of parcels through. We paid to ship a second time in good faith, and our guarantee stands: if this parcel isn't delivered within DHL's stated window, we'll refund you in full - just get in touch with our care team once that window closes. I'm sorry this has been the experience, and I hope we can get it resolved properly for you. Craig Anderson CEO and Founder, Sunglass Fix

Hi Kevin, I'm sorry to hear you are not happy with our polarization. We do use a Japanese polarizaton film from a company that has been in the industry for years. The file is rated at 99.9% efficacy which implies is should block glare at angles from top and bottom reflection almost completely. We also have a team to support customers with any issues they may have had with their order. They can help you troubleshoot what may have gone wrong with your order as well as faciliate a return for a full refund as we provide a 6 month return policy. I would suggest you reach out to [email protected] and they will be more than willing to help you sort out whatever issue you have had. I started this company to help people around the world to be able to repair their sunglasses with high quality lenses. If I failed in your instance I'm sorry and that's why we have such a strong return policy. We stand by, and believe in what we do. As your review is oganic I'm unable to know more about your sitaution so please reach out to the care team so you can get the solution that works best for your sunglasses. Craig Anderson - CEO and Founder - Sunglass Fix