TicketSales.com 回复2026-06-22Hello Heather,
Thank you for reaching out to us. At TicketSales.com, we highly value customer satisfaction and would like to take the time to address your concerns. We are a secondary ticket resale marketplace and not the primary venue or performer. Our goal is to give you access to the widest selection of event tickets offered by our large network of trusted sellers.
We're sorry to hear you thought the service charges were too high. Service charges are used for business operations necessary to offer a superior selection of genuine, valid tickets to live events around the country. Among other activities, these operations include advertising, updating our website, and supporting our dedicated customer service team.
We are here to ensure that all transactions between the parties are safe and secure, and that you have no issues from start to finish.
We value our loyal fans and are committed to your satisfaction. If you still have concerns, please contact our customer support team at [email protected] with your name, order number and contact information, and we will reach back out to you.
Regards,
Maria Garcia,
TicketSales.com Customer Care