TOPUPlive

Dear Hape Reihana, Thank you so much for taking the time to share your feedback on Trustpilot and for your incredible loyalty to TOPUPlive. We truly appreciate your significant investment in our platform, especially your $5,000.00 spend. Your support is invaluable to us. We are genuinely sorry to hear that you feel the bonus codes you received were "very slack" and did not meet your expectations, especially given your high level of spending. We completely understand your frustration when the rewards don't feel commensurate with your commitment. Please know that we take feedback from our most dedicated customers very seriously. Our rewards system is designed to offer value, but we clearly missed the mark in your case, and for that, we sincerely apologize. We would like to investigate your account details and the specific rewards you received to ensure you are getting the maximum possible value from your spending. To do this privately and effectively, could you please reach out to our dedicated support team directly? You can contact us via email at [email protected] or through a private message on our app/website, referencing this Trustpilot review. This will allow us to review your account history, discuss the rewards program in detail, and find a personalized solution that better reflects your loyalty. We value you as a top customer and are committed to making this right. We look forward to hearing from you soon. Sincerely, The TOPUPlive Customer Service Team

Dear customer, We sincerely apologize for the inconvenience and frustration you have experienced. We understand you were told the top-up would take a maximum of 30 minutes. We apologize for the miscommunication. The 30-minute timeframe is an average, but the actual time can vary. The processing time for each top-up is determined by several factors, including how quickly we can coordinate with you and whether there are any security flags on the game account. For many customers, when things go smoothly, the top-up can be completed in as little as 10 minutes. However, in some cases, it may take longer due to these variables. We are very sorry for the extended delay in your case and the lack of clear communication. This is not the standard of service we aim for. We are looking into your order to understand the cause of the delay and will do our best to complete it as soon as possible. Thank you for your patience.

Dear player, We are truly sorry to read about your frustrating experience. Please believe that we value the trust of every user and would never intentionally let you down. The problem you encountered was likely an unexpected error in our system or process, and we are eager to investigate and resolve it for you immediately. Could you please send us your order details via private message or our official customer support channel? We promise to follow up right away and ensure your refund is handled properly. We are sincerely sorry for all the trouble this has caused you.

Dear Customer, Thank you for reaching out and for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase of PUBG G-Coin. We understand your disappointment, and we take your feedback seriously. We have immediately investigated your order (auto690c4bb2c0627) and found that, unfortunately, we are currently experiencing a temporary out-of-stock situation for the specific G-Coin product you ordered. This is an unforeseen inventory issue, and we deeply regret that this was not communicated to you sooner. To resolve this immediately, we have already processed a full refund for your order. The funds should be returned to your original payment method within 3-5 business days, depending on your bank or payment provider. We are actively working with our suppliers to restock the PUBG G-Coin as quickly as possible. We value your business, and we want to ensure you can complete your purchase. Therefore, once the stock is replenished, we will send a site message notification directly to your TOPUPlive account to inform you immediately. Thank you for your patience and understanding. We hope to have the opportunity to provide you with a better shopping experience in the future. Sincerely, The TOPUPlive Customer Service Team

Please reply to this message or contact us directly at [email protected] with your Order ID or Transaction Reference so we can expedite this process.