这家公司是一个骗子。我在12小时内支付了加急服务费用。我已经等了超过 24 个小时了,但我仍然没有收到我的文件。他们应该有 27/7 服务,但我试图联系他们,但这是不可能的。
Translation shop 回复2024-07-17Hi Paula. First of all, we would like to thank you for your review. We truly appreciate the feedback you have given us because it allows us to learn from our shortcomings, and we can use that to further improve our services. We take these reviews as opportunities to identify the things that we can do better, and we strive every day to refine the way our processes function.
To address your worries about the late delivery of the rush order, we did deliver your assignment on schedule. However, there was an issue with our email account, which caused the delay in email deliveries; consequently, we apologise for the late delivery.
Could you please let us know the best way to contact you so that we can resolve the issue? You can also contact us again at [email protected] to discuss how to best address the issue. We have already returned the extra cost for expedited delivery.
Again, I would thank you on behalf of Translation Shop for your feedback. Rest assured that we will do what we can to make up for any inconvenience you may have experienced.